Contract Manager, Cruise

Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future. With the world’s widest portfolio and service network, we – Wärtsilians - deliver efficient, safe and sustainable integrated products and solutions to enhance the business of our customers.

The position is permanent, follows a hybrid working model, and the preferred location is in Fareham, UK, due to proximity to the customer’s headquarters, but also near other Wartsila offices in the UK are possible locations.

What you will be doing:

• Execute assigned agreements in accordance with contractual commitments, Wärtsilä processes, and sound management practices, ensuring safe and cost-effective delivery.
• Act as a primary point of contact for the customer, maintaining proactive communication and ensuring timely resolution of operational and commercial topics.
• Lead cross-functional collaboration with internal stakeholders (technical, operational, financial) to ensure effective delivery of contract scope.
• Drive actions that improve customer satisfaction and contract profitability.
• Plan, forecast, and monitor key financial KPIs (e.g., sales, margin, cost development) for assigned agreements.
• Set annual targets for each contract and track performance against these objectives.
• Identify and assess risks related to contract execution, and proactively implement mitigation plans.
• Escalate risks and issues as required, providing clear summaries and recommended actions.
• Ensure high quality and consistency across all aspects of contract execution and deliverables.
• Support the sales and tendering process by contributing contract expertise, cost input, and risk identification at key review stages.
• Monitor and support customer compliance with contractual requirements (e.g., operational and maintenance practices, including fluid quality where applicable).
• Identify opportunities for upselling, contract extensions, and lifecycle value enhancement.
• Manage contract mobilization and demobilization activities.
• Contribute to continuous improvement by implementing new tools, processes, and ways of working.

To be successful in this role, we expect you to have:

• Bachelor’s degree in Engineering or a related discipline/experience.
• Minimum 5 years of experience in the marine, cruise, or similar industry.
• Experience managing long-term service or maintenance agreements is strongly preferred.
• Good understanding of operations and maintenance of complex machinery (e.g., marine engines or similar assets).
• Strong financial and commercial awareness, with experience managing contract performance.
• Structured and proactive way of working, with strong planning and prioritization skills.
• Strong communication and stakeholder management skills, with the ability to collaborate across teams and cultures.
• Customer-focused mindset with a solution-oriented approach (“can-do” attitude).
• Ability to identify risks and drive corrective actions in a timely and constructive manner.

In this role, some travel is required to meet with our customers around the world. Thus, we hope you to be ready to travel approximately 10%, even though most of the meetings are held virtually.

We at Wärtsilä believe in empowerment, ownership and taking responsibility of our work. We support each other’s growth and co-creation is the true basis of our innovation. We have courage to see opportunities and take initiative.

We are authentic and honest, and we strongly believe in that by being your own true self you can accomplish so much more. We don’t always get it right the first time, and if mistakes are made, we make sure to learn and grow from them. We want everyone to voice their opinions freely. That is why we have built an environment that empowers you and everyone around you, and where you can feel safe and cared for.

We have an amazing team and we are excited about our work and the impact it has on building sustainable societies. We are looking to find a colleague with this shared passion for smart technologies and a sustainable future.

For further questions please reach out to Jason Crouch (Jason.Crouch@wartsila.com) with any questions related to this position (only for questions from direct job applicants, applications through email will not be recorded or responded to). We are not currently considering applicants without EU settled status or those requiring sponsorship or international relocation from outside of the UK.

Welcome to join us in shaping the decarbonisation of marine and energy!

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.