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- Tasks: Coordinate Field Service activities and support engineers for smooth operations.
- Company: Wärtsilä, a global leader in marine technology and sustainability.
- Benefits: Empowering work culture, growth opportunities, and a focus on innovation.
- Why this job: Join us in transforming the maritime industry towards a cleaner future.
- Qualifications: Technical background preferred; strong communication and problem-solving skills required.
- Other info: Dynamic team environment with opportunities for national and international travel.
The predicted salary is between 36000 - 60000 £ per year.
Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future. With the world’s widest portfolio and service network, we – Wärtsilians – deliver efficient, safe and sustainable integrated products and solutions to enhance the business of our customers. The opportunities presented through digitalisation and new technologies are offering a new era of shipping. We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services – together.
Business Unit Parts and Field Service is a global organisation with harmonised ways of working and tools to deliver the best possible services for our customers. In our global team we value, respect, and embrace different opinions and diversity. Safety, environment, and wellbeing are our foundation, and we never compromise them.
We now have a very exciting opportunity for you to join our team to provide daily support to the Marine Power, Parts & Services Field Service Engineers. As a Field Service Coordinator (Propulsion), you will be embedded into providing excellent support for our customer and colleagues by ensuring the smooth running of activities of our Field Services teams. This is a permanent role and is located in Glasgow.
Main tasks and responsibilities:
- Responsible for the successful coordination relating to Field Service activities
- Ensure all service work under your control is correctly executed with proper utilisation of labour to maintain a high quality of service.
- Liaise with service engineers, monitoring to ensure that jobs will be completed as per quotation.
- Review service reports related to the project and ensure follow ups are conducted in timely and professional manner.
- Provide support in managing customer enquiries related to Engineer Service.
- Promote a close liaison with Account Managers & Sales Support Team to ensure best possible delivery of service to the customer.
- Inform internal and external stakeholders such as the customer, sales spare parts and account manager, regarding required support.
- Identify and implement improvements through cost efficient means.
- Attend customer site visits with internal stakeholders and communicate effectively with on-site teams relative to the service job.
What do we expect from you?
- A technical background, preferably within a service position is desirable but not essential
- Demonstrable ability to communicate & solve problems effectively
- Structured, good attention to detail and self-motivated
- You will have an excellent customer understanding
- Recognised Engineering qualification, or equivalent experience
- Willingness and ability to travel nationally and internationally
Why you and us
We at Wärtsilä believe in empowerment, ownership and taking responsibility of our work. We support each other’s growth and co-creation is the true basis of our innovation. We have courage to see opportunities and take initiative. We are authentic and honest, and we strongly believe in that by being your own true self you can accomplish so much more. We don’t always get it right the first time, and if mistakes are made, we make sure to learn and grow from them. We want everyone to voice their opinions freely. That is why we have built an environment that empowers you and everyone around you, and where you can feel safe and cared for. Are you eager to be part of this ambition?
Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.
Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals, in more than 230 locations in 77 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com.
Technical Coordinator Propulsion UK in Glasgow employer: Wärtsilä Corporation
Contact Detail:
Wärtsilä Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Coordinator Propulsion UK in Glasgow
✨Tip Number 1
Network like a pro! Reach out to current or former Wärtsilä employees on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding Wärtsilä's mission and values. Show us how your skills align with our goal of creating a sustainable future in marine technology. We love candidates who are passionate about innovation!
✨Tip Number 3
Practice your problem-solving skills! As a Technical Coordinator, you'll need to think on your feet. Use mock interviews to tackle common scenarios you might face in the role, and demonstrate your ability to communicate effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team at Wärtsilä.
We think you need these skills to ace Technical Coordinator Propulsion UK in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Coordinator role. Highlight any relevant experience in service coordination or technical support, and don’t forget to showcase your problem-solving skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for marine technology and how you align with Wärtsilä's mission of creating a sustainable future. Be genuine and let your personality come through.
Showcase Your Communication Skills: Since this role involves liaising with various stakeholders, make sure to highlight your communication skills in your application. Give examples of how you've effectively communicated in past roles or projects.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Wärtsilä Corporation
✨Know Your Tech
Make sure you brush up on your technical knowledge related to propulsion systems and marine technology. Understand the latest trends in digitalisation and how they impact the industry. This will show that you're not just interested in the role, but also in the future of the field.
✨Showcase Your Communication Skills
Since the role involves liaising with engineers and customers, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially in problem-solving situations. This will demonstrate your ability to handle customer enquiries and coordinate with teams.
✨Be Detail-Oriented
Wärtsilä values attention to detail, so be ready to discuss how you ensure quality in your work. Bring examples of how you've managed projects or tasks with a focus on precision. This will highlight your structured approach and self-motivation.
✨Embrace the Company Culture
Familiarise yourself with Wärtsilä's values around empowerment, ownership, and co-creation. Be prepared to share how you align with these principles and how you can contribute to a supportive and innovative environment. This will show that you're not just looking for a job, but a place where you can grow and make an impact.