At a Glance
- Tasks: Engage and excite customers while delivering top-notch service in our retail store.
- Company: Join the New Balance family, a growing sportswear brand with a passion for excellence.
- Benefits: Competitive pay, retail bonuses, generous discounts, and great development opportunities.
- Other info: Flexible hours, inclusive environment, and opportunities to work across Europe.
- Why this job: Be a brand ambassador and help customers achieve their fitness goals while having fun.
- Qualifications: Team player with customer service skills and a passion for retail.
The predicted salary is between 12 - 15 £ per hour.
New Balance is more than just a sportswear brand – we are a family.
We want people to join our team who can develop with us as we continue our journey as a growing brand.
Our retail stores are looking for associates who can engage, excite, educate and entertain our consumers from the moment they walk through the door.
We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers.
Apply now for the chance to join an incredible team!
- MAJOR ACCOUNTABILITIES
- To achieve personal KPIs and contribute to overall store performance
- Deliver total customer satisfaction to every customer, following the end-to-end customer journey – from entering the store to leaving the store
- Help to ensure the store remains as commercial as possible following company guidelines
- Adhere to company’s policies and procedures
- Responsible for maintaining health, safety, and environmental standards in store
- Perform other duties that are required from the management team
REQUIREMENTS FOR SUCCESS
- Team Player
- Demonstrate customer service skills
- A passion for retail and sales
- Desire to learn
- Ability to perform basic maths and general retail operational processes
- Effective communication skills
- Flexible work schedule including weekends and holidays
- ADDITIONAL BENEFITS
- Competitive compensation
- Potential to earn more through our Retail Bonus Scheme
- Great development opportunities
- Inclusive working environments across all our European locations
- Generous staff discount
- Project involvement across our European region
- Flexible uniform package
At New Balance, our job is to aid athletes in their pursuit of excellence, whether that means helping professional athletes set records and win medals, or propelling everyday athletes to achieve a new PR, run their first 5K or just to live a more healthy and active lifestyle.
Our products are the perfect blend of function and fashion, giving you the performance technology you need and the style you want.
Our associates around the world bring these goals to life with their high-level skills and creativity.
While we offer the best product on the market, we’re also equally committed to giving back.
So while we look to succeed, we believe in ensuring others have the same opportunity.
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Retail Associate (8 hours) - White City employer: Warrior Sports, Inc.
Warrior Sports, Inc. is an excellent employer for those seeking a dynamic retail environment in Falmer, England. With a strong focus on employee growth and development, the company fosters a collaborative work culture that values teamwork and customer engagement. Employees enjoy competitive compensation, generous staff discounts, and the opportunity to make a meaningful impact on customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Associate (8 hours) - White City
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Warrior Sports, Inc., so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Warrior Sports, Inc.!
We think you need these skills to ace Retail Associate (8 hours) - White City
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Warrior Sports, Inc., customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Warrior Sports, Inc. and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Warrior Sports, Inc. that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Warrior Sports, Inc.
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
