At a Glance
- Tasks: Engage and excite customers while delivering top-notch service in a vibrant retail environment.
- Company: Join the New Balance family, a growing sportswear brand with a passion for excellence.
- Benefits: Competitive pay, retail bonus scheme, generous staff discount, and great development opportunities.
- Other info: Flexible work schedule and inclusive environment across all European locations.
- Why this job: Be a brand ambassador and help customers achieve their fitness goals while having fun.
- Qualifications: Team player with customer service skills and a passion for retail.
The predicted salary is between 10 - 12 £ per hour.
New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers. Apply now for the chance to join an incredible team!
MAJOR ACCOUNTABILITIES
- To achieve personal KPIs and contribute to overall store performance
- Deliver total customer satisfaction to every customer, following the end‑to‑end customer journey – from entering the store to leaving the store
- Help to ensure the store remains as commercial as possible following company guidelines
- Adhere to company’s policies and procedures
- Responsible for maintaining health, safety, and environmental standards in store
- Perform other duties that are required from the management team
REQUIREMENTS FOR SUCCESS
- Team Player
- Demonstrate customer service skills
- A passion for retail and sales
- Desire to learn
- Ability to perform basic maths and general retail operational processes
- Effective communication skills
- Flexible work schedule including weekends and holidays
ADDITIONAL BENEFITS
- Competitive compensation
- Potential to earn more through our Retail Bonus Scheme
- Great development opportunities
- Inclusive working environments across all our European locations
- Generous staff discount
- Project involvement across our European region
- Flexible uniform package
At New Balance, our job is to aid athletes in their pursuit of excellence, whether that means helping professional athletes set records and win medals, or propelling everyday athletes to achieve a new PR, run their first 5K or just to live a more healthy and active lifestyle. Our products are the perfect blend of function and fashion, giving you the performance technology you need and the style you want. Our associates around the world bring these goals to life with their high‑level skills and creativity. While we offer the best product on the market, we’re also equally committed to giving back. So while we look to succeed, we believe in ensuring others have the same opportunity.
Retail Associate (30 hours) - Trafford Centre employer: Warrior Sports, Inc.
At New Balance, we pride ourselves on being more than just a sportswear brand; we are a family dedicated to fostering a vibrant and inclusive work culture. As a Retail Associate at our Trafford Centre location, you will enjoy competitive compensation, a generous staff discount, and exceptional development opportunities that empower you to grow alongside our expanding brand. Join us in creating memorable experiences for our customers while being part of a team that values passion, teamwork, and community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Associate (30 hours) - Trafford Centre
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with New Balance's products and values. This way, when you chat with the team during your interview, you can show off your passion and knowledge, making you stand out as a true brand ambassador.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might engage with customers and how you would handle them. Being able to demonstrate your ability to deliver total customer satisfaction will definitely impress the hiring team.
✨Tip Number 3
Show your flexibility! Retail often means working weekends and holidays, so be ready to discuss your availability. Highlighting your willingness to adapt will show that you're a team player who’s ready to jump in whenever needed.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the New Balance family and ready to contribute to our exciting journey.
We think you need these skills to ace Retail Associate (30 hours) - Trafford Centre
Some tips for your application 🫡
Show Your Passion:When writing your application, let your love for retail and customer service shine through. We want to see your enthusiasm for being a brand ambassador and how you can engage with our customers right from the start.
Tailor Your Application:Make sure to customise your application to reflect the job description. Highlight your relevant skills and experiences that align with our values and the responsibilities of the Retail Associate role at New Balance.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and get straight to the heart of what makes you a great fit for our team.
Apply Through Our Website:Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with New Balance.
How to prepare for a job interview at Warrior Sports, Inc.
✨Know the Brand Inside Out
Before your interview, make sure you understand New Balance's mission and values. Familiarise yourself with their products and recent campaigns. This will not only show your passion for the brand but also help you connect your personal experiences to their ethos during the conversation.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you engaged with customers, resolved issues, or went above and beyond. This will demonstrate your ability to deliver total customer satisfaction, which is key for a Retail Associate.
✨Be Ready to Discuss Teamwork
As a Retail Associate, being a team player is crucial. Be prepared to share instances where you've successfully collaborated with others. Highlight how you contributed to a positive team environment and achieved common goals, as this aligns with what New Balance is looking for.
✨Flexibility is Key
Since the role requires a flexible work schedule, be honest about your availability. If you can work weekends and holidays, mention it! This shows your commitment and willingness to adapt, which is essential in a retail environment.
