At a Glance
- Tasks: Engage and excite customers while delivering top-notch service in our vibrant store.
- Company: Join the New Balance family, a growing sportswear brand with a passion for excellence.
- Benefits: Competitive pay, retail bonus scheme, generous staff discount, and great development opportunities.
- Other info: Flexible work schedule and inclusive environment across all European locations.
- Why this job: Be a brand ambassador and help customers achieve their fitness goals while having fun.
- Qualifications: Team player with customer service skills and a passion for retail.
The predicted salary is between 12 - 15 £ per hour.
New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers. Apply now for the chance to join an incredible team!
MAJOR ACCOUNTABILITIES
- To achieve personal KPIs and contribute to overall store performance
- Deliver total customer satisfaction to every customer, following the end‑to‑end customer journey – from entering the store to leaving the store
- Help to ensure the store remains as commercial as possible following company guidelines
- Adhere to company’s policies and procedures
- Responsible for maintaining health, safety, and environmental standards in store
- Perform other duties that are required from the management team
REQUIREMENTS FOR SUCCESS
- Team Player
- Demonstrate customer service skills
- A passion for retail and sales
- Desire to learn
- Ability to perform basic maths and general retail operational processes
- Effective communication skills
- Flexible work schedule including weekends and holidays
ADDITIONAL BENEFITS
- Competitive compensation
- Potential to earn more through our Retail Bonus Scheme
- Great development opportunities
- Inclusive working environments across all our European locations
- Generous staff discount
- Project involvement across our European region
- Flexible uniform package
At New Balance, our job is to aid athletes in their pursuit of excellence, whether that means helping professional athletes set records and win medals, or propelling everyday athletes to achieve a new PR, run their first 5K or just to live a more healthy and active lifestyle. Our products are the perfect blend of function and fashion, giving you the performance technology you need and the style you want. Our associates around the world bring these goals to life with their high‑level skills and creativity. While we offer the best product on the market, we’re also equally committed to giving back. So while we look to succeed, we believe in ensuring others have the same opportunity.
Retail Associate (30 hours) - Oxford Street employer: Warrior Sports, Inc.
At New Balance, we pride ourselves on being more than just a sportswear brand; we are a family dedicated to fostering a vibrant and inclusive work culture. As a Retail Associate on Oxford Street, you will enjoy competitive compensation, a generous staff discount, and exceptional development opportunities that empower you to grow alongside our expanding brand. Join us in creating memorable experiences for our customers while being part of a team that values passion, creativity, and community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Associate (30 hours) - Oxford Street
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with New Balance's products and values. This way, when you chat with the team during your interview, you can show off your passion and knowledge, making you stand out as a true brand ambassador.
✨Tip Number 2
Practice your customer service skills! Think about how you would engage and excite customers in-store. Role-play scenarios with friends or family to get comfortable with delivering top-notch service that aligns with New Balance's mission.
✨Tip Number 3
Be flexible and ready to adapt! Retail can be unpredictable, so showing that you're open to working weekends and holidays will make you a more attractive candidate. Plus, it shows your commitment to being part of the team!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities and updates about New Balance, helping you stay ahead in your job search.
We think you need these skills to ace Retail Associate (30 hours) - Oxford Street
Some tips for your application 🫡
Show Your Passion:When writing your application, let your love for retail and customer service shine through. We want to see your enthusiasm for being a brand ambassador and how you can engage with our customers right from the start.
Tailor Your Application:Make sure to customise your application to reflect the specific skills and experiences that match the Retail Associate role. Highlight any previous experience in retail or customer service that showcases your ability to meet KPIs and deliver excellent customer satisfaction.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to submit your application through our official website! This ensures that we receive your details directly and can process your application smoothly. Plus, it shows you’re serious about joining our incredible team!
How to prepare for a job interview at Warrior Sports, Inc.
✨Know the Brand Inside Out
Before your interview, make sure you research New Balance thoroughly. Understand their values, mission, and product range. This will not only help you answer questions confidently but also show your genuine passion for the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered excellent customer service. Think about how you engaged with customers, resolved issues, or went the extra mile. This is crucial as the role focuses heavily on customer satisfaction.
✨Demonstrate Team Spirit
As a Retail Associate, being a team player is essential. Be ready to discuss how you've collaborated with others in previous roles. Highlight any experiences where teamwork led to achieving goals or improving store performance.
✨Be Ready for Role-Playing Scenarios
Expect some role-playing during the interview to assess your customer interaction skills. Practice common retail scenarios, like handling a difficult customer or upselling products. This will help you feel more comfortable and showcase your ability to engage and educate customers.
