At a Glance
- Tasks: Engage customers, boost sales, and support daily store operations.
- Company: Join the New Balance family, a growing sportswear brand.
- Benefits: Competitive pay, retail bonus scheme, and generous staff discounts.
- Other info: Flexible work schedule and great development opportunities across Europe.
- Why this job: Be part of a dynamic team and make a real impact in retail.
- Qualifications: Experience in retail, strong leadership skills, and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. We are looking for retail store associates who can engage, excite, educate and entertain our consumers from the moment they walk through the door. The role requires passion, genuine love for working with customers and support for the Store Manager in day‑to‑day operations.
Major Accountabilities
- Analyze the performance of the store and make necessary adjustments to increase productivity and efficiency.
- Deliver total customer satisfaction via our service model and boost sales through the customer experience, using advanced sales techniques.
- Understand customer expectations and train the team to consistently meet or exceed them.
- Guide and provide training to all team members on products, NB technologies, and seasonal items.
- Assist in coordinating rosters and scheduling.
- Minimize losses by implementing, monitoring, and tracking all loss prevention procedures.
- Support recruitment, induction, training, and development of the store team.
- Be a key holder and an active member on the shop floor and back of house, carrying out retail duties such as sales, customer service, stock control.
- Handle enquiries and provide an escalation route for customer complaints.
- Understand and support store operations, policies, and procedures via the retail game changer.
- Adhere to company policies and procedures.
- Perform other duties as required by the business or Store Manager.
Requirements for Success
- Team player.
- Proven experience in a supervisory position.
- Ability to lead and coach a team.
- Knowledge of retail KPIs.
- Previous retail experience desirable.
- Demonstrate customer service skills.
- Passion for retail and sales.
- Desire to learn.
- Ability to perform basic maths and general retail operational processes.
- Understanding of POS register systems.
- Effective communication skills.
- Flexible work schedule including weekends and holidays.
Additional Benefits
- Competitive compensation.
- Potential to earn more through our Retail Bonus Scheme.
- Great development opportunities.
- Inclusive working environment across all our European locations.
- Generous staff discount.
- Project involvement across our European region.
- Flexible uniform package.
Assistant Store Manager (38 hours / 12 Months FTC) - Livingston employer: Warrior Sports, Inc.
At New Balance, we pride ourselves on being more than just a sportswear brand; we are a family that values growth and development. As an Assistant Store Manager in Livingston, you will enjoy a competitive salary, a Retail Bonus Scheme, and generous staff discounts, all within an inclusive work environment that fosters personal and professional growth. Join us to engage with customers, lead a passionate team, and be part of our exciting journey as we continue to expand across Europe.
