At a Glance
- Tasks: Lead a dynamic team, enhance customer experiences, and drive store performance.
- Company: Join the New Balance family, a brand committed to excellence and community.
- Benefits: Competitive pay, retail bonuses, generous discounts, and great development opportunities.
- Other info: Flexible working hours and a supportive, inclusive culture across Europe.
- Why this job: Be a brand ambassador and make a real impact in a vibrant retail environment.
- Qualifications: Experience in retail, strong leadership skills, and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers and supporting the Store Manager in day‑to‑day operations of the store.
Major Accountabilities
- Analyses the performance of the store (for example, bestsellers, space allocation, etc.) and makes the necessary adjustments to increase productivity and efficiency.
- Delivers total customer satisfaction via our service model and boosts sales through the customer experience, using advanced sales techniques to achieve results.
- Understanding customer expectations and training your team to always reach or exceed their expectations.
- Guides and provides training to all team members in relation to products, NB technologies and seasonal products.
- Assists in co‑ordinating rota and scheduling.
- Minimises losses implementing, monitoring, and tracking all procedures of loss prevention.
- Supports the recruitment, induction, training, and development of the store team.
- Key holder for the store and an active member on the shop floor and back of house carrying out retail duties – sales, customer service, stock control.
- Dealing with enquiries and an escalation route for customer complaints.
- Understanding and supporting store operations, policies and procedures via the retail game changer.
- Adhere to company’s policies and procedures.
- Perform other duties that are required from the business or Store Manager.
Requirements for Success
- Team Player.
- Proven experience in a supervisory position.
- Ability to lead and coach a team.
- Knowledge of retail KPIs.
- Previous experience in retail desirable.
- Demonstrate customer service skills.
- A passion for retail and sales.
- Desire to learn.
- Ability to perform basic maths and general retail operational processes.
- Understanding of POS register systems.
- Effective communication skills.
- Flexible work schedule including weekends and holidays.
Additional Benefits
- Competitive compensation.
- Potential to earn more through our Retail Bonus Scheme.
- Great development opportunities.
- Inclusive working environments across all our European locations.
- Generous staff discount.
- Project involvement across our European region.
- Flexible uniform package.
At New Balance, our job is to aid athletes in their pursuit of excellence, whether that means helping professional athletes set records and win medals, or propelling everyday athletes to achieve a new PR, run their first 5K or just to live a more healthy and active lifestyle. Our products are the perfect blend of function and fashion, giving you the performance technology you need and the style you want. Our associates around the world bring these goals to life with their high‑level skills and creativity. While we offer the best product on the market, we’re also equally committed to giving back. So while we look to succeed, we believe in ensuring others have the same opportunity.
Assistant Store Manager (38 hours) - Flimby employer: Warrior Sports, Inc.
At New Balance, we pride ourselves on being more than just a sportswear brand; we are a family dedicated to fostering a supportive and inclusive work culture. As an Assistant Store Manager in Flimby, you will benefit from competitive compensation, a Retail Bonus Scheme, and exceptional development opportunities that empower you to grow alongside our expanding brand. Join us in creating memorable customer experiences while enjoying a generous staff discount and the chance to be part of exciting projects across Europe.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Store Manager (38 hours) - Flimby
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with New Balance's products, values, and mission. This way, when you walk into that interview, you can show your passion and understanding of what makes the brand tick.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or at local events. They can give you insider tips about the company culture and even put in a good word for you. Plus, it shows you're genuinely interested in being part of the team.
✨Tip Number 3
Practice your customer service skills! Since this role is all about engaging with customers, think of examples from your past experiences where you've gone above and beyond. Be ready to share these stories during your interview to demonstrate your fit for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the New Balance family. Don’t forget to follow up after applying – a little persistence goes a long way!
We think you need these skills to ace Assistant Store Manager (38 hours) - Flimby
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your love for retail and customer service shine through. We want to see how excited you are about joining our New Balance family and how you can engage with our customers.
Tailor Your Experience:Make sure to highlight any relevant experience you have in retail or supervisory roles. We’re looking for team players who can lead and coach, so share specific examples of how you've done this in the past.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into the process. Plus, it shows you’re serious about joining our team.
How to prepare for a job interview at Warrior Sports, Inc.
✨Know the Brand Inside Out
Before your interview, dive deep into New Balance's history, values, and product range. Understanding their mission to aid athletes and their commitment to community will show your genuine passion for the brand and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Highlight how you engaged customers, resolved complaints, and contributed to a positive shopping experience. This will demonstrate your ability to meet and exceed customer expectations.
✨Be Ready to Discuss Team Leadership
As an Assistant Store Manager, you'll need to lead and coach your team. Think of specific instances where you've successfully managed a team or trained others. Be ready to discuss your leadership style and how you motivate others to achieve retail KPIs.
✨Understand Retail Operations
Brush up on your knowledge of retail operations, including stock control and loss prevention strategies. Being able to discuss these topics confidently will show that you're prepared to support the Store Manager in day-to-day operations and contribute to the store's success.
