At a Glance
- Tasks: Engage customers and support team training to enhance store performance.
- Company: Join the New Balance family, a growing sportswear brand.
- Benefits: Flexible hours, team environment, and opportunities for personal growth.
- Other info: Dynamic role with a focus on continuous learning and development.
- Why this job: Be a brand ambassador and inspire others while working in retail.
- Qualifications: Customer service skills, passion for retail, and teamwork.
The predicted salary is between 20000 - 25000 £ per year.
New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers. As Training Champion, you will support the development and growth of store teams by driving training initiatives and fostering a culture of learning.
Major Accountabilities
- To achieve personal KPIs and contribute to overall store performance
- Deliver total customer satisfaction to every customer, following the end‑to‑end customer journey – from entering the store to leaving the store
- Help to ensure the store remains as commercial as possible following company guidelines
- Adhere to company’s policies and procedures
- Responsible for maintaining health, safety, and environmental standards in store
- Perform other duties that are required from the management team
Key Responsibilities as Training Champion
- Coach peers through 1:1 sessions and small group training
- Inspire and motivate the team to engage in continuous learning
- Validate learning through quizzes and knowledge checks
- Ensure colleagues complete all required courses
- Take approved time off the floor for training purposes
- Identify store training needs and share insights with the Regional Trainer
- Introduce new ideas and feedback to improve training programs
- Utilize all approved training resources (Workday Learning, Retail Content Training Library, NB Link, Website, Running Blog, Regional Trainer)
Requirements for Success
- Team Player
- Demonstrate customer service skills
- A passion for retail and sales
- Desire to learn
- Ability to perform basic maths and general retail operational processes
- Effective communication skills
- Flexible work schedule including weekends and holidays
Retail Associate - Training Champion (30 Hours) Cheshire Oaks in Ellesmere Port employer: Warrior Sports, Inc.
At New Balance, we pride ourselves on being more than just a sportswear brand; we are a family that values growth and development. As a Retail Associate - Training Champion at our Cheshire Oaks location, you will enjoy a vibrant work culture that fosters continuous learning and collaboration, alongside opportunities for personal and professional growth. With a focus on customer satisfaction and team engagement, we offer a supportive environment where your passion for retail can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Associate - Training Champion (30 Hours) Cheshire Oaks in Ellesmere Port
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive into New Balance's history, values, and products. This will not only impress your interviewers but also help you connect with their mission of being a family-oriented brand.
✨Tip Number 2
Show off your customer service skills! During your interactions, share specific examples of how you've engaged and delighted customers in the past. Remember, they want someone who can truly embody the role of a brand ambassador.
✨Tip Number 3
Be ready to discuss training and development! As a Training Champion, you'll need to inspire others. Think about how you've helped colleagues learn or grow in previous roles and be prepared to share those stories.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the New Balance family. Don’t forget to follow up after applying – a little nudge can go a long way!
We think you need these skills to ace Retail Associate - Training Champion (30 Hours) Cheshire Oaks in Ellesmere Port
Some tips for your application 🫡
Show Your Passion:Let your love for retail and customer service shine through in your application. We want to see how excited you are about joining our New Balance family and how you can engage with customers.
Tailor Your CV:Make sure your CV highlights relevant experience that aligns with the role of Training Champion. We’re looking for examples of how you've coached or trained others, so don’t hold back!
Be Authentic:When writing your cover letter, be yourself! Share your personal story and what makes you a great fit for our team. We value genuine connections and want to know the real you.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you on the path to joining our team!
How to prepare for a job interview at Warrior Sports, Inc.
✨Know the Brand Inside Out
Before your interview, make sure you dive deep into New Balance's history, values, and products. Being able to discuss their mission and how you can embody their brand as a Training Champion will show your genuine passion and commitment.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Think about times when you went above and beyond to ensure customer satisfaction, as this aligns perfectly with the role's focus on engaging and educating consumers.
✨Demonstrate Your Coaching Ability
Since the role involves coaching peers, come ready with specific instances where you've trained or mentored others. Highlight your ability to inspire and motivate, as well as any training initiatives you've led in previous roles.
✨Ask Insightful Questions
Prepare thoughtful questions that reflect your interest in the role and the company. Inquire about the training resources available, how success is measured for a Training Champion, and what the team culture is like. This shows you're not just interested in the job, but also in contributing to the team's growth.
