Retail Store Manager - Castleford (38 hours)

Major Accountabilities:

• Analyses the performance of the store (e.g., bestsellers, space allocation, etc.) and makes the necessary adjustments to increase productivity and efficiency.
• Delivers total customer satisfaction via our service model and boosts sales through the customer experience, using advanced sales techniques to achieve results.
• Understands customer expectations and trains the team to always reach or exceed them.
• Guides and provides training to all team members in relation to products, NB technologies and seasonal products.
• Assists in coordinating rota and scheduling.
• Minimises losses by implementing, monitoring and tracking all procedures of loss prevention.
• Supports the recruitment, induction, training and development of the store team.
• Key holder for the store and an active member on the shop floor and back of house, carrying out retail duties – sales, customer service, stock control.
• Deals with enquiries and follows an escalation route for customer complaints.
• Understands and supports store operations, policies and procedures via the retail game changer.
• Adheres to company’s policies and procedures.
• Performs other duties as required by the business or Store Manager.

Requirements for Success:

• Team player.
• Proven experience in a supervisory position.
• Ability to lead and coach a team.
• Knowledge of retail KPIs.
• Previous experience in retail (desirable).
• Demonstrates customer service skills.
• A passion for retail and sales.
• Desire to learn.
• Ability to perform basic maths and general retail operational processes.
• Understanding of POS register systems.
• Effective communication skills.
• Flexible work schedule, including weekends and holidays.

Additional Benefits:

• Competitive compensation.
• Potential to earn more through our Retail Bonus Scheme.
• Great development opportunities.
• Inclusive working environments across all our European locations.
• Generous staff discount.
• Project involvement across our European region.

Equal Opportunity Employer: New Balance is committed to equality of opportunity for all current and prospective associates regardless of age, disability, race, religion or belief, gender, sexual orientation, pregnancy and maternity, marriage and civil partnership, and gender reassignment. We are an equal opportunity employer and support a culture of diversity and inclusion. If you have not already done so, please let us know if you require any support so we can make the right adjustments and considerations should they be required.