At a Glance
- Tasks: Engage customers and drive training initiatives to support store teams.
- Company: Join the New Balance family, a growing sportswear brand.
- Benefits: Flexible hours, team environment, and opportunities for personal growth.
- Other info: Dynamic role with a focus on teamwork and continuous learning.
- Why this job: Be a brand ambassador and inspire others while developing your skills.
- Qualifications: Customer service skills, passion for retail, and a desire to learn.
The predicted salary is between 20000 - 25000 £ per year.
New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers. As Training Champion, you will support the development and growth of store teams by driving training initiatives and fostering a culture of learning.
Major Accountabilities
- To achieve personal KPIs and contribute to overall store performance
- Deliver total customer satisfaction to every customer, following the end‑to‑end customer journey – from entering the store to leaving the store
- Help to ensure the store remains as commercial as possible following company guidelines
- Adhere to company’s policies and procedures
- Responsible for maintaining health, safety, and environmental standards in store
- Perform other duties that are required from the management team
Key Responsibilities as Training Champion
- Coach peers through 1:1 sessions and small group training
- Inspire and motivate the team to engage in continuous learning
- Validate learning through quizzes and knowledge checks
- Ensure colleagues complete all required courses
- Take approved time off the floor for training purposes
- Identify store training needs and share insights with the Regional Trainer
- Introduce new ideas and feedback to improve training programs
- Utilize all approved training resources (Workday Learning, Retail Content Training Library, NB Link, Website, Running Blog, Regional Trainer)
Requirements for Success
- Team Player
- Demonstrate customer service skills
- A passion for retail and sales
- Desire to learn
- Ability to perform basic maths and general retail operational processes
- Effective communication skills
- Flexible work schedule including weekends and holidays
Retail Associate - Training Champion in Aylesbury employer: Warrior Sports, Inc.
At New Balance, we pride ourselves on being more than just a sportswear brand; we are a family dedicated to fostering a vibrant work culture that prioritises employee growth and development. As a Retail Associate - Training Champion, you will not only engage with customers but also play a pivotal role in nurturing your colleagues through innovative training initiatives, all while enjoying the benefits of a supportive environment that values teamwork and continuous learning. Located in a dynamic retail setting, our team members benefit from flexible schedules, comprehensive training resources, and the opportunity to be part of a brand that truly cares about its people.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Associate - Training Champion in Aylesbury
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with New Balance's history, values, and products. This way, when you walk into that interview, you can show your passion and knowledge, making you stand out as a true brand ambassador.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate how you'd engage and excite customers. Role-playing with a friend can help you feel more confident and ready to impress during your interview.
✨Tip Number 3
Show off your teamwork spirit! Be prepared to share examples of how you've worked well in a team before. Highlighting your ability to inspire and motivate others will resonate with the Training Champion role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the New Balance family and ready to contribute to our journey.
We think you need these skills to ace Retail Associate - Training Champion in Aylesbury
Some tips for your application 🫡
Show Your Passion:Let your love for retail and customer service shine through in your application. We want to see how excited you are about joining our New Balance family and being a brand ambassador!
Tailor Your CV:Make sure your CV highlights relevant experience that aligns with the role of Training Champion. We’re looking for examples of how you've engaged, educated, and entertained customers in the past.
Be Authentic:When writing your cover letter, be yourself! Share your personal story and what drives your passion for retail. We appreciate genuine candidates who can connect with our values.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on this exciting journey with New Balance.
How to prepare for a job interview at Warrior Sports, Inc.
✨Know the Brand Inside Out
Before your interview, dive deep into New Balance's history, values, and products. Understanding their mission as a family-oriented brand will help you connect with the interviewers and show your genuine passion for being a brand ambassador.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about specific situations where you engaged, excited, or educated customers, as this aligns perfectly with what they’re looking for in a Retail Associate.
✨Emphasise Your Team Player Attitude
Since the role involves coaching and inspiring peers, be ready to discuss your experiences working in teams. Highlight moments when you’ve motivated others or contributed to a positive learning environment, showcasing your ability to foster a culture of learning.
✨Be Ready to Discuss Training Initiatives
As a Training Champion, you’ll need to identify training needs and share insights. Prepare to talk about any previous experience you have in training or mentoring others, and think of innovative ideas you could bring to enhance training programmes at New Balance.
