At a Glance
- Tasks: Lead a dynamic team, manage store operations, and create an engaging customer experience.
- Company: Join New Balance, a family-driven brand empowering communities through sport since 1906.
- Benefits: Competitive pay, retail bonus scheme, generous staff discount, and great development opportunities.
- Other info: Inclusive culture with flexible work schedules and opportunities across Europe.
- Why this job: Be a brand ambassador and make a real impact in a vibrant retail environment.
- Qualifications: Proven leadership skills, retail experience, and a passion for customer service.
The predicted salary is between 26100 - 31900 £ per year.
Who We Are
Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world.
We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged.
We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.
New Balance is more than just a sportswear brand – we are a family.
We want people to join our team who can develop with us as we continue our journey as a growing brand.
Our retail stores are looking for Managers who can lead a high performing team, manage store operations, and engage, excite, educate and entertain our consumers from the moment they walk through the door.
We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers.
MAJOR ACCOUNTABILITIES
- Drive and motivate your team to achieve individual and store targets
- Lead by example on the shop floor and back of house
- Accountable for following company guidelines on policies and procedures, visual merchandising, commerciality, stock control and loss prevention
- Manage the execution of the retail game changer in your store
- Analyses the overall performance of the store and make decisions and adjustments to increase productivity and efficiency
- Delivers total customer satisfaction via our service model and boosts sales through the customer experience, using advanced sales techniques to achieve results
- Co-ordinates rota and store scheduling
- Minimises losses implementing, monitoring, and tracking all procedures of loss prevention
- Accountable for maintaining health, safety and environmental standards in store
- Manages in store HR operations - recruitment, onboarding, employee relations, payroll, performance management, training, and development of the store team
- Deals with enquiries and an escalation route for customer complaints
- Proactively share internal and external feedback to Senior Management
- Perform any other duties as required from Senior Management
REQUIREMENTS FOR SUCCESS
- Team Player
- Proven people management and leadership experience
- Previous retail experience desirable
- Demonstrate customer service skills
- Knowledge of loss prevention procedures
- A passion for retail and achieving sales targets, with high knowledge of retail KPIs
- Desire to learn
- Ability to perform basic maths and general retail operational processes
- Knowledge of POS register systems
- Excellent attention to detail
- Effective communication skills
- Fluent in English
- Knowledge of the retail market/consumer trends
- Comfortable with being remotely managed
- Flexible work schedule including weekends and holidays
ADDITIONAL BENEFITS
- Competitive compensation
- Potential to earn more through our Retail Bonus Scheme
- Great development opportunities
- Inclusive working environments across all our European locations
- Generous staff discount
- Project involvement across our European region
- Flexible uniform package
- Equal
- Opportunity
Employer: New Balance is committed to equality of opportunity for all current and prospective associates regardless of age, disability, race, religion or belief, gender, sexual orientation, pregnancy and maternity, marriage and civil partnership and gender reassignment.
We are an equal opportunity employer and support a culture of diversity and inclusion.
If you have not already done so, please let us know if you require any support so we can make the right adjustments and considerations should they be required.
At New Balance, our job is to aid athletes in their pursuit of excellence, whether that means helping professional athletes set records and win medals, or propelling everyday athletes to achieve a new PR, run their first 5K or just to live a more healthy and active lifestyle.
Our products are the perfect blend of function and fashion, giving you the performance technology you need and the style you want.
Our associates around the world bring these goals to life with their high-level skills and creativity.
While we offer the best product on the market, we’re also equally committed to giving back.
So while we look to succeed, we believe in ensuring others have the same opportunity.
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Retail Store Manager (Full-Time) - Wembley employer: Warrior Sports, Inc.
New Balance is an exceptional employer that champions a culture of inclusivity and personal growth, making it an ideal place for passionate individuals to thrive. With competitive compensation, a Retail Bonus Scheme, and generous staff discounts, employees are rewarded for their hard work while enjoying a supportive environment that encourages development across all European locations. Join us in Leeds, where you can lead a dynamic team and make a meaningful impact in the world of retail, all while being part of a family that values innovation and community.
