At a Glance
- Tasks: Lead the EMEA Customer Operations team and enhance customer service excellence.
- Company: Join New Balance, a global brand known for its commitment to quality and innovation.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for personal growth.
- Other info: Be part of a fast-paced team with a focus on collaboration and success.
- Why this job: Make a real impact by driving customer-centric standards in a dynamic environment.
- Qualifications: Proven leadership skills and experience in managing performance metrics.
The predicted salary is between 49500 - 60500 £ per year.
New Balance is seeking a Senior Customer Operations Manager to lead and develop the EMEA Customer Operations team, driving exceptional service while aligning with regional processes.
You will champion customer-centric standards and collaborate with cross-functional partners to optimize order-to-cash workflows.
The role requires strategic thinking, strong leadership, and a proven track record in managing KPI/SLA performance within a fast-paced, global brand environment.
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Customer Operations Lead – Hybrid, Growth & Impact in Warrington employer: Warrior Sports, Inc.
New Balance is an exceptional employer that champions a culture of inclusivity and personal growth, making it an ideal place for passionate individuals to thrive. With competitive compensation, a Retail Bonus Scheme, and generous staff discounts, employees are rewarded for their hard work while enjoying a supportive environment that encourages development across all European locations. Join us in Leeds, where you can lead a dynamic team and make a meaningful impact in the world of retail, all while being part of a family that values innovation and community.
