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- Tasks: Manage guest services, perform security checks, and assist with maintenance during night shifts.
- Company: Join LGH Hotels Management, a leading name in UK hospitality with 42 hotels nationwide.
- Benefits: Enjoy employee discounts, free meals, wellbeing support, and a cycle to work scheme.
- Why this job: Be part of a dynamic team, gain valuable experience, and contribute to guest satisfaction.
- Qualifications: Previous hotel experience preferred; strong customer service and communication skills required.
- Other info: Flexible hours with opportunities for evening and weekend shifts.
The predicted salary is between 20000 - 28000 £ per year.
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Warrington Fir Grove Hotel, Sure Collection By Best Western
Location:
Warrington, United Kingdom
Job Category:
Other
–
EU work permit required:
Yes
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Job Reference:
1a2815c7c036
Job Views:
6
Posted:
12.07.2025
Expiry Date:
26.08.2025
col-wide
Job Description:
Nights Team Member
Warrington Fir Grove Hotel, Sure Collection By Best Western
The Opportunity
Join Our Team as a Night Team Member!
Are you reliable and responsible? We\’re looking for a Night Team Member to ensure our hotel runs smoothly during the night shift.
What You\’ll Do:
- Guest Services: Manage guest requests promptly and professionally, ensuring a pleasant stay.
- Safety First: Maintain security and safety procedures throughout the night.
- Security Checks: Perform regular security checks to keep our hotel safe.
- Support Staff: Provide general support to hotel staff during the night shift.
- Maintenance Help: Assist with any maintenance or housekeeping tasks that arise.
- Room Setup: Set up meeting rooms and other areas as needed.
- Food & Beverage Service: Serve food and beverages to guests when required.
- Check-In/Out: Handle guest check-ins and check-outs as needed.
- Emergency Response: Manage any emergency situations that occur.
- Reporting: Prepare reports for senior management as required.
- Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
- Shopping discounts – ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Eye care
- Free legal & money advice
- Counseling sessions
- Cycle to work scheme
- Wellbeing tips and support fitness videos
- Recipe ideas
- Advice on keeping active and healthy living
- Wellbeing podcasts and tv
- Breathing exercises
- 24/7 advice and support line
- Team reward & recognition
- Free meals on duty
- Free parking
Ideal Candidate
- Previous experience working in a hotel or similar environment, preferably in a night team member role.
- Excellent customer service skills and a friendly, professional demeanor.
- Strong communication and interpersonal skills.
- A good understanding of safety and security procedures.
- The ability to remain calm and composed in high-pressure situations.
- A flexible and adaptable approach to work, with the ability to work evenings and weekends if required.
- Good organizational skills and attention to detail.
Hotel
When it comes to visiting the northwest of England, thenWarrington Fir Grove Hotel, part of the Sure Collection By Best Western is easy to reach with great location. The hotel has 52 bedrooms, stunning banqueting and wedding suite for up to 250 guests with a licence to hold civil wedding ceremonies.
We’re less than 20 miles from the heart of Manchester, Liverpool and Chester with a host of popular attractions close by including Chester Zoo, Gulliver’s World theme park, Tatton Park and Gardens, the Trafford Centre, Aintree Racecourse and Ellesmere Port.
For business travellers, we’re only 2 miles from Warrington Bank Quay train station, located close to the intersection of the M6 and M56 motorways and just 5 junctions from Manchester Airport.
About us
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
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Nights Team Member employer: Warrington Fir Grove Hotel, Sure Collection By Best Western
Contact Detail:
Warrington Fir Grove Hotel, Sure Collection By Best Western Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Nights Team Member
✨Tip Number 1
Familiarise yourself with the specific duties of a Night Team Member at Warrington Fir Grove Hotel. Understanding the nuances of guest services, safety procedures, and emergency response will help you demonstrate your knowledge during any interviews.
✨Tip Number 2
Highlight any previous experience in hospitality, especially in night shifts or similar roles. Be ready to share specific examples of how you've handled guest requests or maintained safety in past positions.
✨Tip Number 3
Showcase your customer service skills by preparing to discuss how you would handle difficult situations or high-pressure scenarios. This is crucial for a role that requires calmness and professionalism during the night.
✨Tip Number 4
Research the Warrington area and the hotel’s offerings. Being knowledgeable about local attractions and the hotel’s amenities can impress interviewers and show your genuine interest in the position.
We think you need these skills to ace Nights Team Member
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Nights Team Member. Tailor your application to highlight relevant experience and skills that match what the hotel is looking for.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous experience in hospitality or similar roles. Emphasise your customer service skills, ability to handle emergencies, and any relevant night shift experience.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples from your past work that demonstrate your reliability, professionalism, and ability to work under pressure during night shifts.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at Warrington Fir Grove Hotel, Sure Collection By Best Western
✨Show Your Customer Service Skills
As a Nights Team Member, you'll be interacting with guests during their stay. Be prepared to share examples of how you've provided excellent customer service in the past, especially in high-pressure situations.
✨Demonstrate Your Understanding of Safety Procedures
Safety is a top priority in this role. Familiarise yourself with common hotel safety and security protocols, and be ready to discuss how you would handle emergency situations or security checks.
✨Highlight Your Flexibility
The job requires working evenings and weekends, so it's important to convey your flexibility and willingness to adapt to the needs of the hotel. Share any previous experiences where you had to adjust your schedule or work outside of typical hours.
✨Prepare for Team Support Scenarios
You'll be providing support to other staff members during the night shift. Think of examples where you've worked as part of a team, particularly in a hospitality setting, and be ready to discuss how you can contribute to a positive team environment.