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- Tasks: Provide top-notch customer service via phone, email, and face-to-face interactions.
- Company: Join Warrington Borough Council and make a difference in your community.
- Benefits: Enjoy 26 days holiday, health benefits, and a supportive work environment.
- Why this job: Be part of a team that helps residents and businesses thrive.
- Qualifications: Strong communication skills and previous customer service experience preferred.
- Other info: Dynamic role with opportunities for personal growth and development.
The predicted salary is between 24000 - 36000 £ per year.
Opportunities have arisen to join our multi-skilled Customer Service Advisors and make a difference to the people who live and work in Warrington. We’re committed to delivering high quality service and we are looking for talented, customer-focused team players to join us.
There are two posts available:
- 37 hours per week, fixed term contract to cover maternity
- 21 hours per week, fixed contract until 30 June 2026
Providing Customer Services via telephone, email and face‑to‑face at Contact Warrington for a range of Council services including Council Tax, Business Rates and Benefits and will work with us in developing, expanding and improving service delivery for our customers. Initially starting on the telephony service where you will build your skills and experience before progressing to face‑to‑face customer service and potentially digital contacts.
What's needed?
- Good communication and interpersonal skills
- IT/keyboard skills
- Excellent customer service skills, with previous experience in a highly pressured customer services environment, would be an advantage.
- Being able to deal directly with members of the public, businesses and internal colleagues.
- The ability to provide a friendly, efficient service, at times under great pressure.
- A very high level of personal resilience is required as you will be expected to have, at times, difficult conversations with our most challenging and vulnerable residents.
Benefits
- As well as a competitive salary, working for us means you get: 26 days annual holiday - raising to 31 after 5 years of service (pro‑ra)
- Access to our attractive and competitive benefits package
- Access to our Health & Wellbeing Programme
Key Dates & Further Information
Contact Warrington is open from 8.30am to 5.00pm Monday to Friday. The hours available are for shifts within our opening times Monday to Friday.
For an informal discussion please contact Joanne Gardner on 01925 972118.
The ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.
If you are a permanent WBC employee you will need to apply for this fixed term position as an internal secondment opportunity and will need to discuss this with your current line manager prior to applying.
In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. Sponsorship is not available for this role; therefore, you must have the right to work in the UK to be eligible for appointment.
DBS clearance is required.
Warrington Borough Council is a Disability Confident employer.
Warrington Borough Council Offices, 1 Time Square, Warrington, WA1 2NT
Customer Service Advisors x 2 - Fixed Term Contracts in Warrington employer: Warrington Borough Council
Contact Detail:
Warrington Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisors x 2 - Fixed Term Contracts in Warrington
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Warrington Borough Council. Understand their values and services so you can show how you fit into their mission during your chat.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling tricky conversations with customers during the real deal.
✨Tip Number 3
Show off your skills! When you're in the interview, highlight your previous experience in high-pressure environments. Share specific examples of how you've successfully dealt with challenging situations to demonstrate your resilience.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows you're keen and makes it easier for us to keep track of your progress. Plus, who doesn’t love a smooth application process?
We think you need these skills to ace Customer Service Advisors x 2 - Fixed Term Contracts in Warrington
Some tips for your application 🫡
Show Off Your Communication Skills: Since we're all about delivering top-notch customer service, make sure your application highlights your communication skills. Use examples from your past experiences to show how you’ve effectively interacted with customers, whether it’s over the phone, via email, or face-to-face.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention specific skills and experiences that relate directly to the role of Customer Service Advisor, especially those that demonstrate your ability to handle pressure.
Be Yourself: We want to get to know the real you! Let your personality shine through in your application. Share your passion for helping others and any relevant experiences that showcase your friendly and efficient service style.
Apply Through Our Website: Make it easy for us to find your application by applying directly through our website. It’s straightforward and ensures we receive all the necessary information to consider you for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Warrington Borough Council
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Advisor role. Familiarise yourself with the services provided by the council, such as Council Tax and Business Rates. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, prepare examples of how you've effectively communicated in previous customer service positions. Think about times when you handled difficult conversations or resolved conflicts, as these experiences will demonstrate your ability to manage challenging situations.
✨Demonstrate Resilience
The job requires a high level of personal resilience, especially when dealing with vulnerable residents. Be ready to discuss how you've coped under pressure in past roles. Share specific instances where you maintained professionalism and empathy, even in tough circumstances.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics or the training process. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values. Plus, it gives you a chance to engage with the interviewer on a deeper level.