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- Tasks: Assist in collecting council tax and non-domestic rates with a dynamic team.
- Company: Join Warrington Borough Council, a Disability Confident employer.
- Benefits: Enjoy 26 days holiday, health benefits, and a competitive salary.
- Other info: Work Monday to Friday, 9am-5pm, in a supportive environment.
- Why this job: Make a difference in your community while developing valuable skills.
- Qualifications: Experience in finance or debt collection and strong customer service skills.
The predicted salary is between 30000 - 42000 £ per year.
As part of Benefits and Exchequer Services, an opportunity has arisen for a high calibre, motivated and customer focused person to join our Recovery Team to assist with the collection and recovery of council tax, non-domestic rates and BID Levy.
The role involves reporting directly to the Recovery Team Leader, assisting a busy team to effectively deliver Benefits & Exchequer Services that are of the highest standards, cost effective and efficient. Hours of work are Monday to Friday 9am-5pm.
What’s needed?
- An ability to handle figures and other data quickly and accurately is essential.
- The ability to deal courteously and effectively with our customers.
- Demonstrated capability to deal with challenging behaviour in a calm and professional manner.
Applicants should have:
- Experience working within a revenues, legal, financial or debt collection establishment.
- A good standard of education.
- A good track record of working under pressure and achieving deadlines.
- Previous experience of working within a debt recovery environment would be beneficial as would knowledge of council tax and non-domestic rating law.
As well as a competitive salary, working for us means you get:
- 26 days annual holiday - raising to 31 after 5 years of service (pro-rata).
- Access to our attractive and competitive benefits package.
- Access to our Health & Wellbeing Programme.
Key Dates & Further Information
If further information is required please contact Sarah Pye: spye@warrington.gov.uk.
The ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post. In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. Sponsorship is not available for this role; therefore, you must have the right to work in the UK to be eligible for appointment.
Warrington Borough Council is a Disability Confident employer.
Warrington Borough Council Offices, 1 Time Square, Warrington, WA1 2NT.
Recovery Assistant employer: Warrington Borough Council
Contact Detail:
Warrington Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Recovery Assistant
✨Tip Number 1
Get to know the company! Research Warrington Borough Council and their Recovery Team. Understanding their values and services will help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills. Since you'll be dealing with customers, being able to handle challenging situations calmly is key. Role-play common scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. This can give you insider info about the team and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and serious about joining our Recovery Team.
We think you need these skills to ace Recovery Assistant
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your experience with figures and data handling in your application. We want to see how you can bring your skills to our Recovery Team, so don’t hold back!
Customer Service is Key: Since this role involves dealing with customers, share examples of how you've handled challenging situations in a calm and professional manner. We love seeing how you connect with people!
Tailor Your Application: Take a moment to tailor your application to the job description. Mention your relevant experience in debt recovery or financial environments, as it shows us you’re a great fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at Warrington Borough Council
✨Know Your Numbers
Since the role involves handling figures and data, brush up on your numerical skills. Be prepared to discuss your experience with financial data, council tax, or debt recovery. Practising some basic calculations beforehand can help you feel more confident.
✨Customer Service is Key
This position requires a customer-focused approach, so think of examples where you've dealt with challenging customers. Prepare to share how you maintained professionalism and resolved issues effectively. Show them you can handle tough situations with ease!
✨Research the Role and Team
Familiarise yourself with the Recovery Team's objectives and the services they provide. Understanding the council's approach to benefits and exchequer services will help you tailor your answers and demonstrate genuine interest in the role.
✨Stay Calm Under Pressure
Given the fast-paced nature of the job, be ready to discuss how you manage stress and meet deadlines. Share specific examples from your past experiences that highlight your ability to work efficiently under pressure while maintaining high standards.