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For Companies At a Glance
- Tasks: Engage with callers to provide support and connect them to the right services.
- Company: Warrington Borough Council, committed to improving community wellbeing.
- Benefits: Competitive salary, 26 days holiday, health programme, and attractive benefits package.
- Why this job: Make a real difference in the lives of older and vulnerable residents.
- Qualifications: Strong communication skills and problem-solving abilities required.
- Other info: Flexible shifts available, including evenings and weekends.
The predicted salary is between 16224 - 16766 ÂŁ per year.
The One Front door service is the single point of contact for all of Warrington residents needing to access Warrington’s Intermediate Tier services. Working together, our Health and Social care services have created a “One system, One Population, One Purpose” to improve the outcomes for our Warrington Residents.
The OFD service also provides the telephony response to the Council’s Carecall Alarm service, which allows the freedom of independent living for over 3,900 people who are connected to the Carecall service.
The role
Successful candidates working in this service will have meaningful conversations with our callers, both professionals and members of the public, using advanced contact handling skills to question, listen and understand root cause for their call and support them to access the right support, from the right team, at the right time.
The One Front Door service is operational 24 hours a day, 7 days per week and therefore you will be required to work a rolling rota that covers days, evenings, nights, weekends, and Bank holidays.
The post will be of particular interest to someone who has a genuine concern for the care and wellbeing of older and vulnerable people.
What\’s needed?
Principle duties will mainly involve operating the Call Handling system, therefore good telephone communication skills are essential, together with an ability to quickly analyse and resolve problems as presented, appropriately deploying the response service as the need arises. An ability to maintain a computerised database of accurate user information is essential.
As well as a competitive salary, working for us means you get:
- 26 days annual holiday – raising to 31 after 5 years of service (pro-rata)
- Access to our attractive and competitive benefits package
- Access to our Health & Wellbeing Programme
The ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.
Warrington Borough Council is a Disability Confident employer
GRADE 05 (£26,824 – £29,540) FTE £16,224 – £16,766 Actual Salary Based on 21 Hours
5 Tanning Court, Tanning Court, Warrington, WA1 2HF
#J-18808-Ljbffr
One Front Door Advisor - Part Time employer: Warrington Borough Council
Contact Detail:
Warrington Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land One Front Door Advisor - Part Time
✨Tip Number 1
Get to know the company! Research Warrington Borough Council and their One Front Door service. Understanding their mission and values will help you connect better during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! Since this role involves meaningful conversations, try role-playing with a friend or family member. This will help you feel more confident when handling calls and responding to various situations.
✨Tip Number 3
Be ready for scenario-based questions! Think about how you would handle different caller situations, especially those involving older or vulnerable people. Showing empathy and problem-solving skills will set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining our team at Warrington Borough Council.
We think you need these skills to ace One Front Door Advisor - Part Time
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your genuine concern for the care and wellbeing of older and vulnerable people shine through. We want to see that you’re not just looking for a job, but that you truly care about making a difference in our community.
Highlight Your Skills: Make sure to emphasise your telephone communication skills and any experience you have with problem-solving. We need someone who can handle calls with confidence and clarity, so don’t be shy about showcasing your abilities!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’d be a great fit for the One Front Door service.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Warrington Borough Council
✨Know the Service Inside Out
Before your interview, make sure you understand the One Front Door service and its purpose. Familiarise yourself with how it supports Warrington residents and the importance of effective communication in this role. This knowledge will show your genuine interest and commitment to the position.
✨Practice Your Call Handling Skills
Since the role involves advanced contact handling skills, practice responding to hypothetical scenarios. Think about how you would handle different types of calls, especially from vulnerable individuals. This will help you demonstrate your problem-solving abilities during the interview.
✨Showcase Your Empathy
This position requires a genuine concern for the care and wellbeing of older and vulnerable people. Be prepared to share examples from your past experiences where you've shown empathy and understanding. This will highlight your suitability for the role and your ability to connect with callers.
✨Be Ready for Shift Work Questions
As the service operates 24/7, be ready to discuss your availability for the rolling rota. Show that you are flexible and willing to work evenings, weekends, and bank holidays. This will reassure the interviewers that you are committed to meeting the needs of the service.