Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support the Local Taxation Team with billing, data processing, and customer enquiries.
- Company: Join Warrington Borough Council, a Disability Confident employer dedicated to community service.
- Benefits: Enjoy 26 days holiday, health programmes, and a competitive benefits package.
- Why this job: Be part of a team that makes a real impact while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and prior council tax experience are essential.
- Other info: This role requires the right to work in the UK; sponsorship is not available.
The predicted salary is between 30000 - 42000 £ per year.
An exciting opportunity has arisen for a highly motivated and customer focused professional to join our Local Taxation Team. Under the direct supervision of the Local Taxation Team Leader, the successful candidate will play a key role in supporting the provision of high-quality, cost-efficient services within the Benefits and Exchequer Services division.
The role
This position plays a vital role in ensuring the accurate billing and collection of Council Tax, in line with Government legislation and Council policies. You will carry out a variety of clerical and administrative tasks to support the Local Taxation team, including the precise processing of data related to Council Tax accounts.
The successful candidate will also be responsible for responding to customer enquiries in a courteous and professional manner, both in writing and over the phone.
Additionally, you will collaborate with internal departments and external partners to resolve queries promptly, maintain accurate records, and ensure adherence to relevant legislation and procedures.
What\\\’s needed?
We are seeking a candidate with outstanding communication skills and a strong dedication to delivering exceptional customer service.
The ideal applicant will demonstrate the ability to process numerical data swiftly and accurately, possess excellent organisational skills, and maintain a keen eye for detail. They should be capable of managing a diverse workload efficiently. Prior experience in council tax is essential, along with a collaborative mindset and a proactive, positive attitude.
As well as a competitive salary, working for us means you get:
- 26 days annual holiday – raising to 31 after 5 years of service (pro-rata)
- Access to our attractive and competitive benefits package
- Access to our Health & Wellbeing Programme
Key Dates & Further Information
For an informal chat about the role, please contact Jayne Whitfield, Local Taxation Team Leader on 01925 442570
The ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.
In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. Sponsorship is not available for this role; therefore, you must have the right to work in the UK to be eligible for appointment.
Warrington Borough Council is a Disability Confident employer
Warrington Borough Council Offices, 1 Time Square, Warrington, WA1 2NT
#J-18808-Ljbffr
Local Taxation Assistant employer: Warrington Borough Council
Contact Detail:
Warrington Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Local Taxation Assistant
✨Tip Number 1
Familiarise yourself with local taxation laws and council policies. Understanding the legal framework will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Practice your communication skills, especially in handling customer enquiries. Role-playing scenarios can help you feel more confident when discussing how you would manage customer interactions.
✨Tip Number 3
Network with current or former employees in the Local Taxation Team. They can provide insights into the team dynamics and expectations, which can be invaluable during your interview.
✨Tip Number 4
Prepare specific examples from your past experience that showcase your ability to process numerical data accurately and efficiently. This will help you stand out as a candidate who can handle the demands of the role.
We think you need these skills to ace Local Taxation Assistant
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements. Highlight your relevant experience in council tax and customer service, as these are crucial for the Local Taxation Assistant position.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job. Emphasise your communication skills, attention to detail, and any previous roles related to council tax or administrative tasks.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your motivation for applying. Mention specific examples of how your skills meet the job requirements, particularly in processing numerical data and handling customer enquiries.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and professional. A polished application reflects your attention to detail.
How to prepare for a job interview at Warrington Borough Council
✨Showcase Your Customer Service Skills
Since the role requires outstanding communication and customer service skills, prepare examples from your past experiences where you successfully handled customer enquiries or resolved issues. This will demonstrate your ability to provide exceptional service.
✨Demonstrate Attention to Detail
As accuracy in processing data is crucial for this position, be ready to discuss how you ensure precision in your work. You might want to mention specific methods or tools you use to maintain high standards in your tasks.
✨Familiarise Yourself with Council Tax Regulations
Having prior experience in council tax is essential, so brush up on relevant legislation and policies. Being able to discuss these confidently during the interview will show your preparedness and understanding of the role.
✨Prepare for Team Collaboration Questions
The job involves working with various internal departments and external partners. Think of examples that highlight your collaborative mindset and how you've effectively worked in a team to achieve common goals.
