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- Tasks: Provide top-notch admin support to help vulnerable children and families thrive.
- Company: Join Warrington Borough Council, a supportive and inclusive employer.
- Benefits: Enjoy 26 days holiday, health perks, and flexible working options.
- Why this job: Make a real difference in the lives of children while developing your skills.
- Qualifications: Strong IT skills, excellent communication, and a passion for helping others.
- Other info: Opportunity for career growth and a rewarding work environment.
The predicted salary is between 30000 - 42000 £ per year.
Business Support Officer – Frontline Support Services
About us
The Business Support Team within Children’s Services have an exciting new opportunity for an experienced admin/business support officer. We are offering a permanent full time Business Support Officer role with an opportunity to support our Frontline Teams to deliver a first-class service to the children, young people and families we support:
The role
Providing a professional, high quality administrative/business support service within the Business Support team. This will include support for of a range of different processes and following a variety of procedures. We need you to provide an excellent support service to our Family Help, Child in Care and SEND Teams by providing a minuting service – including setting agendas, taking formal minutes and uploading data, post meeting. You will work as a key part of the team, using initiative and problem-solving to support the service to achieve its objectives, including seeking out responses to queries/undertaking any ad-hoc tasks/pieces of work that come into the shared inbox which may also include support for financial processes such as procurement.
You will be part of a small team of similar post-holders but also part of a wider team with other duties that you may have opportunity to be involved in, should you wish to grow and develop your knowledge and skills. Please see the job description for more detail on the role and the person specification to see if your skills and experience match what the role requires.
It’s important for us to make you aware that this post will be leading on Business Support for a wide range of teams, this means that a big part of the role will be attending meetings where you might be hearing and inputting sensitive and sometimes upsetting information about very vulnerable children and young people. It also means the utmost confidentiality is required along with a high level of personal resilience. You will of course be supported fully if needed, we just feel it’s important to highlight that information at the out-set. It’s a really rewarding and important role that will support our Front-Line workers to keep children safe in Warrington.
What\’s needed?
We are looking for someone with the following experience and qualities:
- Good IT skills with experience in a range of software
- Experience of data-inputting
- Experience of call-handling
- Excellent team-working skills
- Ability to multi-task and prioritise and organise workload despite interruptions
- Excellent communication skills with a confidence to communicate with colleagues and partners at all levels
- Ability to work on own initiative and as part of a team
- Flexible and able to work under pressure
- Committed to improving outcomes for children & families
Hours of Work:
The post is based at our Time Square Offices and once trained, there will be an opportunity to spend some time working at home. This may not be the same days each week so a flexible approach to this is a must for the successful candidate. It is important to state that the induction period will need to be undertaken fully in the office so you can be supported by experienced colleagues and your manager. The induction period could be 8-12 weeks depending on progression.
As well as a competitive salary, working for us means you get:
- 26 days annual holiday – raising to 31 after 5 years of service (pro-rata)
- Access to our attractive and competitive benefits package
- Access to our Health & Wellbeing Programme
Key Dates & Further Information
If you have any further questions or for an informal chat, then please contact (via email in the first instance) – Tania Young: tania.young@warrington.gov.uk
The ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.
DBS clearance is required.
Warrington Borough Council is a Disability Confident employer
Warrington Borough Council Offices, 1 Time Square, Warrington, WA1 2NT
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Business Support Officer - Frontline Support Services employer: Warrington Borough Council
Contact Detail:
Warrington Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Officer - Frontline Support Services
✨Tip Number 1
Get to know the company! Research Warrington Borough Council and their Frontline Support Services. Understanding their values and mission will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info about the role and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to admin support and teamwork. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your skills effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you fresh in their minds.
We think you need these skills to ace Business Support Officer - Frontline Support Services
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight the skills and experiences that match the job description. We want to see how you can bring your unique flair to our Business Support Team!
Show Off Your IT Skills: Since good IT skills are a must, don’t forget to mention any software you’re familiar with. We love seeing candidates who can confidently navigate different tools and systems, so let us know what you've got!
Highlight Your Communication Skills: Communication is key in this role, so share examples of how you've effectively communicated with colleagues or clients in the past. We want to know how you can help us deliver that first-class service!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Warrington Borough Council
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Business Support Officer. Familiarise yourself with the specific tasks mentioned in the job description, like minuting meetings and supporting various teams. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your IT Skills
Since good IT skills are crucial for this position, be prepared to discuss your experience with different software and data inputting. Bring examples of how you've used technology to improve processes or solve problems in previous roles. This will highlight your capability to handle the administrative tasks effectively.
✨Demonstrate Teamwork and Flexibility
The role requires excellent team-working skills and the ability to adapt to changing priorities. Think of examples from your past experiences where you successfully collaborated with others or managed multiple tasks under pressure. This will illustrate your ability to thrive in a dynamic environment.
✨Prepare for Sensitive Topics
Given the nature of the work, you may encounter sensitive information about vulnerable children and families. Be ready to discuss how you would handle such situations with confidentiality and professionalism. Showing your understanding of the emotional weight of the role can set you apart as a compassionate candidate.