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- Tasks: Support the Local Taxation Team with billing and customer enquiries.
- Company: Join Warrington Borough Council, a Disability Confident employer committed to community service.
- Benefits: Enjoy 26 days holiday, health programmes, and a competitive benefits package.
- Why this job: Be part of a team that values customer service and offers growth opportunities.
- Qualifications: Must have strong communication skills and prior experience in business rates.
- Other info: Right to work in the UK is essential; no sponsorship available.
The predicted salary is between 28800 - 43200 £ per year.
An exciting opportunity has arisen for a highly motivated and customer focused professional to join our Local Taxation Team. Under the direct supervision of the Local Taxation Team Leader, the successful candidate will play a key role in supporting the provision of high-quality, cost-efficient services within the Benefits and Exchequer Services division.
This position plays a vital role in ensuring the accurate billing and collection of Business Rates, in line with Government legislation and Council policies. You will carry out a variety of clerical and administrative tasks to support the Local Taxation team, including the precise processing of data related to Business Rates accounts.
The successful candidate will also be responsible for responding to customer enquiries in a courteous and professional manner, both in writing and over the phone. Additionally, you will collaborate with internal departments and external partners to resolve queries promptly, maintain accurate records, and ensure adherence to relevant legislation and procedures.
What’s needed?
- Outstanding communication skills and a strong dedication to delivering exceptional customer service.
- Ability to process numerical data swiftly and accurately.
- Excellent organisational skills and a keen eye for detail.
- Capability of managing a diverse workload efficiently.
- Prior experience in business rates is essential.
- A collaborative mindset and a proactive, positive attitude.
As well as a competitive salary, working for us means you get:
- 26 days annual holiday - raising to 31 after 5 years of service (pro-rata)
- Access to our attractive and competitive benefits package
- Access to our Health & Wellbeing Programme
For further information about this position please contact Jayne Whitfield, Local Taxation Team Leader on 01925 442570. The ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.
In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. Sponsorship is not available for this role; therefore, you must have the right to work in the UK to be eligible for appointment.
Warrington Borough Council is a Disability Confident employer.
Warrington Borough Council Offices, 1 Time Square, Warrington, WA1 2NT
Business Rates Assistant employer: Warrington Borough Council
Contact Detail:
Warrington Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Rates Assistant
✨Tip Number 1
Familiarise yourself with the current legislation and policies surrounding Business Rates. Understanding the legal framework will not only help you in the role but also demonstrate your commitment and knowledge during any discussions with the hiring team.
✨Tip Number 2
Brush up on your numerical data processing skills. Since the role requires swift and accurate handling of data, practice working with spreadsheets or accounting software to ensure you're comfortable with the tasks you'll be performing.
✨Tip Number 3
Prepare for potential customer interactions by practising your communication skills. Role-play scenarios where you respond to customer enquiries, both in writing and over the phone, to build your confidence and ensure you can provide exceptional service.
✨Tip Number 4
Network with professionals in the Local Taxation field. Engaging with others who have experience in business rates can provide valuable insights and tips that may give you an edge in the application process.
We think you need these skills to ace Business Rates Assistant
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Business Rates Assistant position. Highlight the skills and experiences that align with the role.
Tailor Your CV: Customise your CV to reflect your relevant experience in business rates and customer service. Use specific examples that demonstrate your ability to process numerical data accurately and manage a diverse workload.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your communication skills and dedication to customer service. Mention your proactive attitude and how you can contribute to the Local Taxation Team's goals.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. Ensure that your application is clear, concise, and professional, reflecting your attention to detail.
How to prepare for a job interview at Warrington Borough Council
✨Showcase Your Customer Service Skills
Since the role requires outstanding communication and customer service skills, prepare examples from your past experiences where you successfully handled customer enquiries or resolved issues. This will demonstrate your ability to provide exceptional service.
✨Demonstrate Attention to Detail
As accuracy in processing data is crucial for this position, be ready to discuss how you ensure precision in your work. You might want to mention specific methods or tools you use to maintain high standards in your tasks.
✨Familiarise Yourself with Business Rates
Prior experience in business rates is essential, so brush up on relevant legislation and council policies. Being able to discuss these topics confidently will show your preparedness and understanding of the role.
✨Prepare for Team Collaboration Questions
The job involves working with internal departments and external partners, so think of examples that highlight your collaborative mindset. Be ready to explain how you approach teamwork and resolve conflicts effectively.