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- Tasks: Enhance customer service by liaising with major retailers and managing communications.
- Company: Join Warrens, a dynamic logistics company with a winning culture.
- Benefits: Enjoy 20 days annual leave, pension contributions, and wellness support.
- Why this job: Be part of a team that values your input and fosters personal growth.
- Qualifications: Strong communication skills and a passion for exceptional customer service.
- Other info: Inclusive environment with opportunities for career development and recognition.
The predicted salary is between 25000 - 30000 £ per year.
Company Overview: Warrens offer a comprehensive logistics and warehousing service, primarily focused on the needs of major retailers and bakeries. At Culina Group we have a winning culture, a place where you're valued, challenged, and inspired.
Our Rugby site has an exciting opportunity for a Customer Service Co-Ordinator to join our friendly team on a full-time permanent basis. Working hours: 4 on 4 off, 10am-9pm.
As a Customer Service Co-Ordinator you will be responsible for overseeing main customer communications to enhance and improve service levels.
Key Duties:- Liaise daily with major retailers.
- Compare tracking data with customer platforms and update.
- Raise disparity between Warrens tracking and customer platforms internally and externally.
- Work collaboratively with other departments within the business.
- Communicate using a variety of media with internal and external stakeholders any potential service issues.
- Collate and publish daily KPI reports internally and externally at scheduled times.
- Process information from suppliers.
- Attend internal operational meetings as required.
- Strong communication skills with the ability to build rapport.
- Passion for delivering an exceptional customer service experience.
- Computer literate with a good working knowledge of MS Office.
- Excellent organisational skills with the ability to demonstrate a high level of expertise in a busy and demanding environment.
- Strong team player as well as able to work on their own initiative.
- Able to work to tight deadlines and manage your own time effectively.
Additional Information: As part of our drive to make Warrens a great place to work, we are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers. Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.
Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:
- Annual Leave – 20 days inclusive of the bank holidays.
- Pension scheme – We want colleagues to enjoy a comfortable retirement so we offer a great contribution of 4% employee and 4% employer.
- Life Assurance - 2 x your annual salary.
- Wellness – Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a day, 365 days a year.
- Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
Customer Service Coordinator employer: Warrens
Contact Detail:
Warrens Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their winning culture.
✨Tip Number 2
Practice your communication skills! As a Customer Service Coordinator, you'll need to build rapport quickly. Try role-playing with a friend or family member to get comfortable with different scenarios you might face during the job.
✨Tip Number 3
Be ready to showcase your organisational skills. Think of examples from your past experiences where you managed tight deadlines or handled multiple tasks. This will demonstrate your ability to thrive in a busy environment.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team at Warrens and ready to contribute to our success.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Coordinator role. Highlight your communication skills and any relevant experience that shows you can handle customer interactions like a pro!
Show Your Passion: Let us see your enthusiasm for delivering exceptional customer service. Share examples of how you've gone above and beyond in previous roles to create a great experience for customers.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to understand your skills and experiences without having to decipher complex sentences!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Warrens
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills and experiences. Think of specific examples where you've gone above and beyond for a customer, as this role is all about enhancing service levels. Be ready to discuss how you handle difficult situations and maintain rapport with clients.
✨Familiarise Yourself with the Company
Do a bit of homework on Warrens and the Culina Group. Understand their logistics and warehousing services, especially how they cater to major retailers and bakeries. This will show that you're genuinely interested in the company and can help you tailor your answers to align with their values.
✨Show Off Your Organisational Skills
Since the role requires excellent organisational skills, prepare to discuss how you manage your time and tasks effectively. You might want to share examples of how you've handled multiple priorities or tight deadlines in the past, as this will demonstrate your ability to thrive in a busy environment.
✨Be Ready to Collaborate
This position involves working closely with other departments, so be prepared to talk about your teamwork experiences. Share instances where you've successfully collaborated with others to solve problems or improve processes, highlighting your ability to communicate effectively across different teams.