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- Tasks: Enhance customer service by managing communications and resolving issues with major retailers.
- Company: Join Warrens, a leading logistics company with a supportive and inclusive culture.
- Benefits: Enjoy 20 days annual leave, pension contributions, life assurance, and wellness support.
- Why this job: Be part of a dynamic team that values your input and offers growth opportunities.
- Qualifications: Strong communication skills and a passion for exceptional customer service are essential.
- Other info: Access discounts, recognition awards, and dedicated learning programmes to shape your future.
The predicted salary is between 25000 - 30000 £ per year.
Company Overview: Warrens offer a comprehensive logistics and warehousing service, primarily focused on the needs of major retailers and bakeries. At Culina Group we have a winning culture, a place where you're valued, challenged, and inspired.
Our Rugby site has an exciting opportunity for a Customer Service Co-Ordinator to join our friendly team on a full-time permanent basis.
Working hours: 4 on 4 off, 10am-9pm.
As a Customer Service Co-Ordinator you will be responsible for overseeing main customer communications to enhance and improve service levels.
Key Duties:- Liaise daily with major retailers.
- Compare tracking data with customer platforms and update.
- Raise disparity between Warrens tracking and customer platforms internally and externally.
- Work collaboratively with other departments within the business.
- Communicate using a variety of media with internal and external stakeholders any potential service issues.
- Collate and publish daily KPI reports internally and externally at scheduled times.
- Process information from suppliers.
- Attend internal operational meetings as required.
- Strong communication skills with the ability to build rapport.
- Passion for delivering an exceptional customer service experience.
- Computer literate with a good working knowledge of MS Office.
- Excellent organisational skills with the ability to demonstrate a high level of expertise in a busy and demanding environment.
- Strong team player as well as able to work on their own initiative.
- Able to work to tight deadlines and manage your own time effectively.
As part of our drive to make Warrens a great place to work, we are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers. Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives. Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:
- Annual Leave – 20 days inclusive of the bank holidays.
- Pension scheme – We want colleagues to enjoy a comfortable retirement so we offer a great contribution of 4% employee and 4% employer.
- Life Assurance - 2 x your annual salary.
- Wellness – Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a day, 365 days a year.
- Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
- Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
- Everyday discounts - Via our benefit platform you will have access to over 50 retailer discounts for everyday savings!
Customer Service Coordinator in Crick employer: Warrens
Contact Detail:
Warrens Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator in Crick
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and customer service sectors. Use LinkedIn to connect with current employees at Warrens or similar companies. A friendly chat can sometimes lead to job opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for the interview by researching common questions for Customer Service Coordinator roles. Think about your past experiences and how they relate to the key duties mentioned in the job description. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise. Use examples from your previous roles to demonstrate how you’ve built rapport and handled customer issues. Remember, they’re looking for someone who can enhance service levels!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you on board!
We think you need these skills to ace Customer Service Coordinator in Crick
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your skills that match the Customer Service Coordinator role. We want to see how your experience aligns with our needs, so don’t hold back on showcasing your communication and organisational skills!
Show Your Passion: Let your enthusiasm for delivering exceptional customer service shine through in your application. We love candidates who are genuinely excited about helping others, so share any relevant experiences that demonstrate your passion for customer care.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key achievements stand out. This will help us quickly see why you’d be a great fit for our team!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our friendly team at Warrens!
How to prepare for a job interview at Warrens
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills and experiences. Think of specific examples where you've gone above and beyond for a customer, as this role is all about enhancing service levels. Be ready to discuss how you handle difficult situations and maintain rapport with clients.
✨Familiarise Yourself with the Company
Do a bit of homework on Warrens and the Culina Group. Understand their logistics and warehousing services, especially in relation to major retailers and bakeries. This will show that you're genuinely interested in the company and can help you tailor your answers to align with their values.
✨Get Comfortable with Data
Since the role involves comparing tracking data and publishing KPI reports, it’s a good idea to brush up on your data handling skills. Familiarise yourself with MS Office, particularly Excel, and be prepared to discuss how you’ve used data to improve service or solve problems in the past.
✨Show Off Your Team Spirit
As a Customer Service Co-Ordinator, collaboration is key. Think of examples where you've worked well in a team or helped resolve issues with other departments. Highlighting your ability to work both independently and as part of a team will demonstrate that you’re a great fit for their culture.