At a Glance
- Tasks: Oversee customer communications and enhance service levels in a dynamic team.
- Company: Join Warrens, a thriving logistics company with a winning culture.
- Benefits: Enjoy competitive pay, wellness support, discounts, and a strong pension scheme.
- Other info: Inclusive environment with great opportunities for personal and professional growth.
- Why this job: Make a real impact on customer service while developing your career in logistics.
- Qualifications: Strong communication skills and a passion for exceptional customer service.
The predicted salary is between 25000 - 30000 £ per year.
Warrens offer a comprehensive logistics and warehousing service, primarily focused on the needs of major retailers and bakeries. At Culina Group we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive. A place where you're valued, challenged, and inspired!
Our Crick site has an exciting opportunity for a Customer Service Co-Ordinator to join our friendly team on a full-time permanent basis.
Working hours: 4 on 4 off, 10am-9pm.
As a Customer Service Co-Ordinator you will be responsible for overseeing main customer communications to enhance and improve service levels.
Key Duties of a Customer Service Co-Ordinator:
- Liaise daily with major retailers.
- Compare tracking data with customer platforms and update.
- Raise disparity between Warrens tracking and customer platforms internally and externally.
- Work collaboratively with other departments within the business.
- Communicate using a variety of media with internal and external stakeholders any potential service issues.
- Collate and publish daily KPI reports internally and externally at scheduled times.
- Process information from suppliers.
- Attend internal operational meetings as required.
Qualifications:
- Strong communication skills with the ability to build rapport.
- Passion for delivering an exceptional customer service experience.
- Computer literate with a good working knowledge of MS Office.
- Excellent organisational skills with the ability to demonstrate a high level of expertise in a busy and demanding environment.
- Strong team player as well as able to work on their own initiative.
- Able to work to tight deadlines and manage your own time effectively.
Additional Information:
As part of our drive to make Warrens a great place to work, we are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard-working performers. Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.
Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:
- Annual Leave: 20 days inclusive of the bank holidays.
- Pension scheme: We want colleagues to enjoy a comfortable retirement so we offer a great contribution of 4% employee and 4% employer.
- Life Assurance: 2 x your annual salary.
- Wellness: Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a day, 365 days a year.
- Eye Care Vouchers: We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
- Reward & Recognition: We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
- Everyday discounts: Via our benefit platform you will have access to over 50 retailer discounts for everyday savings!
If you meet the requirements for the above role and are looking for your next career opportunity please apply now and become a part of our #WinningTeam!
Customer Service Coordinator in Northampton employer: Warrens Warehousing & Distribution
At Warrens, we pride ourselves on fostering a winning culture that values and inspires our employees. As a Customer Service Coordinator at our Crick site, you'll enjoy a supportive work environment with ample opportunities for personal and professional growth, alongside a comprehensive benefits package including generous annual leave, a robust pension scheme, and wellness support. Join us to be part of a diverse team where your contributions are recognised and rewarded, making every day a meaningful experience.
Contact Details:
Warrens Warehousing & Distribution Recruitment Team
