At a Glance
- Tasks: Coordinate customer requests and support the Customer Service Manager in a dynamic environment.
- Company: Culina Logistics, a thriving company with a winning culture and commitment to employee development.
- Benefits: 28 days annual leave, pension scheme, life assurance, wellness support, and discounts.
- Other info: Be part of an inclusive organisation that values hard work and recognises success.
- Why this job: Join a friendly team and make a real impact in customer service while enjoying great perks.
- Qualifications: Computer literate with MS Office knowledge and a flexible approach to work.
The predicted salary is between 22050 - 26950 £ per year.
Company Description: Culina Logistics provides integrated supply chain services and expertise for food & drink products that require strict refrigerated temperatures. At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive. A place where you're valued, challenged, and inspired!
An exciting opportunity has arisen for a Customer Service Administrator to join our friendly team in Telford on a full time permanent basis! Nights 4 on 4 off, 6pm-6am.
As a Customer Service Administrator you will co-ordinate front line response, deal with problems and customer requests, liaise with other operational teams and be able to fulfil all office functions, supporting the CS manager whenever necessary.
Key Duties of a Customer Service Administrator include:
- Chase outstanding PODs from hauliers, depots, etc.
- Other administration tasks as determined by the Customer Service Manager.
- Computer literate with a good working knowledge of MS Office.
- Have a flexible and adaptable approach to working in order to meet the requirements of the business, particularly at peak periods during the year.
We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.
Benefits:
- Annual Leave: 28 days, inclusive of the bank holidays.
- Pension scheme: We want colleagues to enjoy a comfortable retirement so we offer a great contribution of 4% employee and 4% employer.
- Life Assurance: x2 your annual salary.
- Wellness: Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a day, 365 days a year.
- Eye Care Vouchers: We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
- Reward & Recognition: We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
- Everyday discounts: Via our benefit platform you will have access to over 50 retailer discounts for everyday savings!
If you meet the requirements for the above role and are looking for your next career opportunity please apply now and become a part of our #WinningTeam!
Senior Client Servicing Administrator in Market Drayton employer: Warrens Warehousing & Distribution
At Warrens, we pride ourselves on fostering a winning culture that values, challenges, and inspires our employees. As a Goods in Supervisor at our Rugby site, you'll benefit from a supportive work environment that prioritises employee development and offers a range of benefits, including a competitive salary, generous annual leave, and wellness programmes. Join us to be part of a diverse team where your contributions are recognised and rewarded, and where you can shape your future in logistics.
Contact Details:
Warrens Warehousing & Distribution Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Client Servicing Administrator in Market Drayton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Warrens Warehousing & Distribution. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Warrens Warehousing & Distribution before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Warrens Warehousing & Distribution:Your cover letter is your chance to shine! Tell us why you want to work at Warrens Warehousing & Distribution specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Warrens Warehousing & Distribution!
How to prepare for a job interview at Warrens Warehousing & Distribution
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
