At a Glance
- Tasks: Lead a passionate team and ensure top-notch customer experiences in our iconic pasty shop.
- Company: Join the oldest Cornish pasty maker, known for delicious treats and great service.
- Benefits: Earn £30,000 – £32,000, enjoy discounts, free drinks, and flexible hours.
- Other info: Ongoing training and development opportunities to help you grow your career.
- Why this job: Be part of a beloved brand and make a real impact on customer satisfaction.
- Qualifications: Previous management experience in food retail and a passion for customer service.
The predicted salary is between 30000 - 32000 £ per year.
As the oldest Cornish pasty maker in the world, we pride ourselves on delivering delicious baked goods and brilliant customer service. We are now seeking a full-time, permanent Store Manager to lead and inspire our team in Trago Devon for 39 hours a week. The successful candidate will be passionate about customer service, team leadership, and delivering excellent food and beverage experiences. Our store is open every day of the week, with operating hours from 9:00am – 16:30pm and the ideal candidate will be available to work flexible hours across all seven days including weekends.
Responsibilities:
- Team Leadership: Manage hiring, performance, scheduling, and task assignments for the team.
- Daily Operations: Oversee the daily operations of the shop, ensuring a seamless customer experience.
- Commercial Targets: Develop and implement plans to achieve commercial targets for sales, standards, people, and costs.
- Quality Assurance: Conduct regular audits to ensure the shop is functional, presentable, and maintains high standards of hygiene and food safety.
- Stock Management: Champion stock availability and product quality, oversee ordering, stock counts, merchandising, and stock rotation.
- Customer Service: Serve as a role model for delivering the best customer service experience on the high street.
- Team Development: Ensure the store team is safe, motivated, and well-trained.
Requirements:
- Previous management experience, preferably in food retail.
- Ability to handle multiple tasks in a fast-paced environment.
- The ability to monitor, manage and improve KPIs.
- Flexibility to work a variety of shifts, including weekends and holidays.
- Due to the tasks involved within this role, you must be 18 or over.
What We Offer:
- Pay: £30,000 – £32,000 per annum (depending on experience).
- Colleague discount: You and one family member or friend can enjoy 50% off our products.
- Free hot drinks while on shift: These aren’t just normal hot drinks from a kettle; they can be flavoured and crafted to your liking.
- Discount on Cornish Sea Salt products: Enjoy discount on a range of Cornish Sea Salt products.
- Flexibility: We offer flexible working hours to help you balance your work and personal life.
- Long Service Awards: Celebrate your career milestones with Warrens through our Long Service Awards.
- Uniform provided: We provide a uniform to ensure you look professional and feel comfortable at work.
- Ongoing training and development: Benefit from continuous training and development opportunities to grow your skills and advance your career.
- Store incentives: Participate in store incentives and earn rewards for your hard work and dedication.
Please note – Our obligation to support legal working in the UK means that if you are successful in your application and you then provide us with right to work document that shows a date after which you will no longer be eligible to work in the UK, it will not be possible to offer this position on a permanent basis. We will instead issue a fixed term contract to run for the time you are eligible to work. Also, where permitted hours of working are a condition of your right to work, we will only be able to offer work up to of the number of hours stipulated.
Store Manager, Full Time, Permanent employer: Warrens Bakery
As the oldest Cornish pasty maker in the world, we offer a vibrant work culture that values brilliant customer service and teamwork. Our store in Killigrew Falmouth provides flexible working hours, competitive pay, and unique benefits such as generous discounts on our products and free hot drinks during shifts. With ongoing training and development opportunities, we are committed to helping our Team Members grow their skills and advance their careers in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager, Full Time, Permanent
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Warrens Bakery, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Warrens Bakery!
We think you need these skills to ace Store Manager, Full Time, Permanent
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Warrens Bakery, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Warrens Bakery and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Warrens Bakery that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Warrens Bakery
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
