At a Glance
- Tasks: Join our team to provide excellent customer service and support patient care.
- Company: Warrengate Medical Centre, a friendly and high-achieving NHS practice.
- Benefits: Competitive pay, NHS pension scheme, discounts, and career development opportunities.
- Other info: Flexible hours with training provided and great career growth potential.
- Why this job: Make a real difference in patient care while working in a supportive environment.
- Qualifications: Experience in a busy office, excellent communication skills, and a caring attitude.
The predicted salary is between 25000 - 30000 £ per year.
Warrengate Medical Centre is a busy and friendly town‑centre Doctors surgery providing a full range of NHS services to a list size of more than 11,500 patients. We are a high achieving training Practice with an excellent reputation situated in the Centre of Wakefield close to transport links and local amenities. We are committed to maintaining a high standard of patient care and customer service in a friendly and professional environment and we are currently looking for a part‑time Practice Administrator to join our friendly team. This is a permanent position. The working patterns required are detailed below, however flexibility is required for covering annual leave and sickness absences.
Tuesday: 10.00am - 6.30pm
Thursday: 8.00am - 4.30pm
5 Great reasons to join our Warrengate team:
- Inclusive and diverse workforce
- As a training practice we support and encourage career development
- Supportive team environment
- Automatic enrolment into NHS pension scheme and access to NHS discounts and benefits
- Staff wellbeing is at the heart of our family practice ethos
Main duties of the job
The successful candidate will be experienced in delivering excellent customer service, maintaining professionalism, discretion and confidentiality at all times, and able to work well under pressure both independently and as part of a team. They will need to have excellent communication and organisational skills, together with a caring and solution‑focused approach to patient related problems. The main duties will include answering phones and dealing with patients face‑to‑face, navigating patients to the most appropriate person/service to help, dealing with repeat prescriptions, scanning, and managing patient‑related tasks as directed by the Practice team. The candidate should be able to remain calm in difficult situations as well as having the initiative to identify outstanding workload and support the team in completing this. Flexibility to cover colleagues’ annual leave and sickness is essential. Full training will be given but medical administration and receptionist experience in a similar environment would be advantageous.
Job responsibilities
Duties will include, but are not limited to:
- Booking appointments for patients following car navigation, ensuring patients access the most appropriate services within the practice
- Scanning and workflowing incoming correspondence within the clinical system
- Dealing with general enquiries from patients and prioritising the management of these
- Dealing with repeat prescription orders and prescription queries
- Managing your time and workload efficiently
- Assisting with the smooth running of clinics and surgeries
- Providing help and advice to all visitors to the surgery and the building
- Registration of new patients to the Practice
- Processing patient change of address and contact details within the clinical system
- Dealing with tasks that clinicians may assign to you in an effective and timely manner
- Covering colleagues’ shifts in the event of sickness or annual leave
- Effective communication between staff, the practice, patients and other agencies
- Understanding and implementing the practice protocols and procedures
- Carrying out the daily tasks set for you by the Office Manager
- Attending training and staff meetings as required
- Supporting with other reasonable duties as required
- Following the practice’s Infection Prevention & Control policies and protocols
About us
- List size (approx. 11,500) Rated Good by the CQC in March 2015
- Excellent GP / ANP team (4 Partners, 2 Salaried GPs and 2 ANPs) and nursing team (4 Practice Nurses, 1 HCA and 1 GP Assistant)
- High QOF achievements
- SystmOne clinical system
- We offer all services in line with PMS Practice and also participate in all local and directly enhanced services
- Training practice (GP Registrars, FY2s, Nurse Students)
- We are part of an evolving network of GP Practices that are responsive to the changing climate of General Practice
Person Specification
Experience
- Relevant experience of working within a busy office environment
- Experience of working within the NHS
- Experience using SystmOne
Skills and Qualities
- Competent user of the Microsoft Office Suite (Word, Excel, and Outlook)
- Deal with confidential matters in a sensitive way
- File documents in logical format
- Prioritise and work on a number of different tasks simultaneously
- Excellent communication skills (both written and oral)
- Willingness to undertake a wide range of duties
- The ability to solve problems under pressure
- Work with minimum supervision
- Willingness to learn and develop new skills
- Ability to work as part of a team and on your own initiative
- Be decisive yet maintain a customer‑focused approach
- Trustworthy, honest, reliable, caring and sympathetic
Qualifications
- 5 GCSEs, or equivalent (inc Maths and English)
- Evidence of a commitment to continuing professional development
- RSA Stage I or II typing and/or Word Processing or equivalent
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission for Disclosure to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£12.71 an hour with potential to increase following successful probation period.
Practice Administrator employer: Warrengate Medical Centre
Warrengate Medical Centre is an exceptional employer, offering a supportive and inclusive work environment where staff wellbeing is prioritised. As a training practice, we provide ample opportunities for career development while ensuring a friendly atmosphere that fosters teamwork and professional growth. Located in the heart of Wakefield, our practice not only serves a diverse patient base but also offers access to NHS benefits, making it a rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Practice Administrator
✨Dive into Professional Networks
Check out local professional associations in health sciences. They often host networking events where you can meet people already working in the field and may even hear about part-time opportunities before they’re advertised!
✨Tap into Your University’s Career Services
If you’re still studying or recently graduated, don’t forget to make the most of your university’s career services. They frequently post part-time openings and may even know of some tailored for health sciences students.
✨Volunteer for Extra Experience
Consider volunteering at healthcare facilities or community health organisations. It’s a great way to gain relevant experience, build your network, and may lead directly to part-time job offers. Plus, it looks fantastic on your CV!
✨Search for Local Job Boards
Keep an eye on local job boards and websites specific to healthcare administration in your area. Sites filled with local job openings can offer part-time positions that might fly under the radar but could be perfect for you to jump into!
We think you need these skills to ace Practice Administrator
Some tips for your application 🫡
Tailor Your CV to the Health Sciences Field:When you're applying for a part-time role in health sciences administration at Warrengate Medical Centre, make sure your CV highlights relevant experience in the healthcare sector. Include any internships or volunteer work in health settings, and showcase skills like organisation, communication, and familiarity with healthcare regulations. This will help us see how you fit into the team right from the get-go!
Highlight Your Administrative Skills:In the health sciences arena, administrative skills are crucial. Make sure to showcase experiences where you managed schedules, maintained records, or supported healthcare professionals in their tasks. Be specific about the tools and tools or software you’ve used, as this can set you apart from other candidates.
Emphasise Your Learning Mindset:For a part-time role like this, we’re looking for someone eager to learn and grow. Your cover letter is the perfect place to express your motivation for getting into health sciences administration. Share your career goals and what excites you about this field—passion often makes a lasting impression!
Apply Through Our Website!:Don't forget to complete your application through our website. It’s the easiest way for us to track your application and ensures you get all the relevant updates. Plus, we’ve streamlined the process to make it as smooth as possible—you've got this!
How to prepare for a job interview at Warrengate Medical Centre
✨Show Off Your Organisation Skills
In health sciences administration, being organised is key! Be ready to discuss how you manage multiple tasks and prioritise your work. Maybe share a story from your past where you successfully managed a heavy workload or improved a process – it’ll show how you can handle the part-time role effectively at Warrengate Medical Centre.
✨Brush Up on Relevant Software
You’ll likely be using specific health administration software, so get familiar with tools like Electronic Health Records (EHR) systems or practice management software. If you’ve had experience with any of these, be sure to highlight that during your interview, it’ll set you apart from other candidates.
✨Display Your Flexibility and Availability
Since this is a part-time role, be prepared to discuss your availability and how you plan to manage your time effectively. It’s crucial for employers to see that you're flexible and can fit into their schedule – be proactive in demonstrating your readiness to adapt to their needs at Warrengate Medical Centre.
✨Highlight Your Passion for Healthcare
Express your genuine interest in health sciences and how you want to contribute to the wellbeing of the community. Sharing a personal story or motivation that led you to apply for this specific role at Warrengate Medical Centre can really resonate with interviewers and show your commitment to the field.
