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- Tasks: Assist customers via phone, email, and social media while resolving queries.
- Company: Join Warren James, a beloved UK jewellery brand with a people-first approach.
- Benefits: Enjoy 28 days holiday, staff discounts, and free parking.
- Why this job: Be part of a friendly team dedicated to excellent customer service.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Dynamic work environment with opportunities for growth and development.
The predicted salary is between 28800 - 43200 £ per year.
Warren James is on the lookout for a Customer Service Advisor with a genuine passion for delivering excellent customer service.
About Us
At Warren James we are a company made up of real people who are passionate about what we do; you are known by your name, not a number. At the forefront of our company ethos remains a dedication to keep the high street alive and a great place for retail. We are committed to offering our customers a delightful instore shopping experience with face-to-face customer service provided by our friendly, brilliant and knowledgeable teams. From humble beginnings but with great belief and dedication from our people, we've grown Warren James from the ground up starting with a single shop and growing into the well-known, nationwide, trusted high street retailer we are today. Operating from over 200 shops Nationwide and online shopping through our website, we are committed to looking after and continually developing our forever growing customer community. This is a great opportunity to join one of the UK’s best loved jewellery brands.
The Customer Service Advisor Role
- Respond to customer enquiries received by telephone, email, social media and by post
- Be involved in a wide variety of day to day jobs - including assisting with all aspects of internet orders
- Resolve customer queries and escape where necessary
- Confident and friendly telephone manner when dealing with customers
- Follow and maintain company policies and procedures
- Good verbal and written communication skills
The Customer Service Advisor Essentials
- Customer service experience gained in a similar and ideally multi-sited organisation
- A working knowledge of e-commerce and sales
- Accurate data entry and confident keyboard skills
- Well organised with the ability to prioritise own workload
- An ability to work hands on in a fast paced environment meeting deadlines
The Benefits
- Permanent Full time contract
- 28 days holiday a year, increasing to 33 days after 5 years service (including 8 Bank Holidays)
- Monthly pay, paid directly into your bank account
- Staff discount on your jewellery purchases
- Good transport links
- Free on-site parking and cycle park.
We’re looking for friendly, enthusiastic applicants who care and want to do a good job. If you enjoy helping people and want to be part of a customer focused environment, we would love to hear from you - Apply now.
Customer Service Advisor in Stockport employer: Warren James Jewellers
Contact Detail:
Warren James Jewellers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Stockport
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Warren James. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Customer Service Advisor and how you'd handle them. Role-playing with a friend can help you feel more confident and prepared for those tricky questions.
✨Tip Number 3
Be yourself during the interview! Warren James is all about real people, so let your personality shine through. Share your passion for customer service and any relevant experiences that highlight your friendly and enthusiastic nature.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It shows you're keen and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Service Advisor in Stockport
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about helping people and creating a delightful experience for them.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in customer service. Mention any roles where you've dealt with customers directly, especially in fast-paced environments, as this is key for us.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate good communication skills, so make sure your written English reflects that!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Warren James Jewellers
✨Know the Company
Before your interview, take some time to research Warren James. Understand their values, mission, and what makes them stand out in the jewellery industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you delivered excellent customer service. Think about situations where you resolved issues or went above and beyond for a customer. This will demonstrate your passion for helping people, which is key for a Customer Service Advisor role.
✨Practice Your Communication
Since the role requires good verbal and written communication skills, practice articulating your thoughts clearly. You might want to do mock interviews with a friend or family member, focusing on maintaining a friendly and confident tone, especially over the phone.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific customer scenarios. Think about common issues that arise in customer service and prepare your responses. This will show that you can think on your feet and are ready to tackle challenges head-on.