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- Tasks: Lead a small team, drive sales, and create amazing customer experiences in our jewellery shop.
- Company: Warren James is the UK's largest independent jeweller, known for its family values and customer care.
- Benefits: Enjoy 28 days holiday, monthly pay, staff discounts, and exciting incentives throughout the year.
- Why this job: Join a passionate team, promote beautiful jewellery, and make a real impact on customer satisfaction.
- Qualifications: Retail management experience preferred; a love for jewellery and strong people skills are essential.
- Other info: Training provided for jewellery knowledge; be part of a well-loved brand since 1979.
The predicted salary is between 24000 - 36000 £ per year.
Warren James is on the lookout for a Shop Manager - someone who loves wearing and promoting our jewellery with a desire to drive sales and increase our brand awareness.
About us: At Warren James we are a company made up of real people who care about what we do and know how to do a great job. Our strong family values and amazing value offer have been the cornerstone of our business structure since our incorporation in 1979 and we care about our customers and staff alike - you are known by name, not a number. From the ground up starting with one single shop, but with a great belief and dedication from our people, Warren James has grown into the UK's largest independently owned and trusted retail jeweller. Operating from over 200 shops Nationwide and online shopping through our website - both online and instore we are committed to looking after our ever-growing customer community. This is a great opportunity to manage one of our shops and join one of the UK's best loved jewellery brands - help us spread our passion and enthusiasm for customers and our jewellery.
The Retail Manager Role:
- Operating within Warren James policies, procedures and processes, manage and take responsibility for the day-to-day operations of a designated shop and small team to maximise sales, customer numbers and team potential.
- Create a welcoming environment & great one to one customer experiences.
- Motive and develop a small sales team to reach their full potential.
- Set a good example in everything you do.
- Develop and maintain an excellent knowledge of our jewellery.
The Retail Manager Essentials:
- Experience in retail management or hospitality.
- An ability to display a genuine passion for jewellery and customer service.
- Promote a smart and well-groomed appearance - essential in reflecting our company's public image.
- A necessity to love wearing Warren James jewellery.
- Self-motivated with good leadership and people skills.
- Confident communicator with good organisational skills.
- Attention to detail in everything you do.
- Jewellery knowledge isn't required as training is provided.
The Benefits:
- Full time contract.
- 28 days holiday a year and after 5 years you'll receive 33 days a year (including 8 Bank Holidays).
- Monthly pay straight into your bank account at the end of every month.
- Staff discount on your WJ jewellery purchases.
- Incentives and treats throughout the year.
If you've got what it takes and are passionate and enthusiastic about customers and sales - we would love to hear from you.
Locations
Retail Manager in Gillingham, Kent employer: Warren James Jewellers
Contact Detail:
Warren James Jewellers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Manager in Gillingham, Kent
✨Tip Number 1
Familiarise yourself with Warren James' brand values and history. Understanding their commitment to customer service and family values will help you align your interview responses with what they stand for.
✨Tip Number 2
Showcase your passion for jewellery during the interview. Wear a piece of jewellery that reflects your personal style and demonstrates your enthusiasm for the product, as this can make a strong impression.
✨Tip Number 3
Prepare examples of how you've successfully motivated and developed a team in previous roles. Highlighting your leadership skills will be crucial, as they are looking for someone who can inspire their small sales team.
✨Tip Number 4
Research common retail management challenges and think about how you would address them. Being able to discuss potential solutions shows that you're proactive and ready to take on the responsibilities of the role.
We think you need these skills to ace Retail Manager in Gillingham, Kent
Some tips for your application 🫡
Understand the Company Culture: Familiarise yourself with Warren James' values and mission. Highlight your alignment with their family-oriented approach and commitment to customer service in your application.
Tailor Your CV: Emphasise your retail management experience and any relevant skills that demonstrate your ability to lead a team and drive sales. Use specific examples from your past roles to showcase your achievements.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for jewellery and customer service. Mention why you want to work for Warren James specifically and how you can contribute to their success.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail, which is crucial for the Retail Manager role.
How to prepare for a job interview at Warren James Jewellers
✨Show Your Passion for Jewellery
Make sure to express your genuine love for jewellery during the interview. Share personal stories about your favourite pieces or experiences that highlight your enthusiasm, as this aligns perfectly with Warren James' values.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led a team in the past. Discuss specific situations where you motivated your team to achieve sales targets or improve customer service, showcasing your ability to inspire others.
✨Understand Customer Experience
Be ready to talk about what makes a great customer experience in retail. Think of ways you can create a welcoming environment and provide one-to-one customer interactions that reflect the company's commitment to excellent service.
✨Dress the Part
Since a smart and well-groomed appearance is essential, make sure to dress professionally for the interview. Wearing some jewellery from Warren James could also demonstrate your commitment to the brand and its image.
