Retail Manager

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Job Description

Warren James is on the lookout for a Shop Manager – someone who loves wearing and promoting our jewellery with a desire to drive sales and increase our brand awareness.

About Us

At Warren James we are a company made up of real people who are passionate about what we do. You are known by your name, not a number. We are committed to offering our customers a delightful in‑store shopping experience with face‑to‑face customer service provided by our friendly, brilliant and knowledgeable teams.

From humble beginnings to a well‑known, nationwide, trusted high‑street retailer, we now operate over 200 shops nationwide and an online store, continually developing our customer community.

This is a great opportunity to manage one of our shops and join one of the UK’s best‑loved jewellery brands, spreading our passion and enthusiasm for customers and our jewellery.

The Retail Manager Role

• Operate within Warren James policies, procedures and processes, managing day‑to‑day operations of a designated shop and small team to maximise sales, customer numbers and team potential.
• Create a welcoming environment and great one‑to‑one customer experiences.
• Motivate and develop a small sales team to reach their full potential.
• Set a good example in everything you do.
• Develop and maintain an excellent knowledge of our jewellery.

The Retail Manager Essentials

• Experience in retail management or hospitality.
• Experience in managing a small team.
• A genuine enjoyment for sales and a passion for jewellery and customer service.
• A smart and well‑groomed appearance.
• Self‑motivated with good leadership and people skills.
• Good communicator and organisational ability.
• Attention to detail in everything you do.

The Benefits

• Full‑time contract.
• 28 days holiday a year; after 5 years, 33 days (including 8 bank holidays).
• Monthly pay straight into your bank account.
• Staff discount on WJ jewellery purchases.
• Incentives and treats throughout the year.

Jewellery knowledge isn’t required as training is provided.

If you’ve got what it takes and are passionate and enthusiastic about customers and sales, we would love to hear from you – Click below to apply.

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Seniority level: Mid‑Senior level

Employment type: Full‑time

Job function: Sales and Business Development

Industry: Retail

Location: Leeds, England, United Kingdom