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- Tasks: Assess repair requests and provide top-notch service to customers and repairers.
- Company: Join Warrantywise, a rapidly growing, award-winning warranty firm in the North West.
- Benefits: Enjoy 22 days holiday after 5 years, a paid sabbatical, and discounts on warranty products.
- Why this job: Be part of a dynamic team in a fast-paced environment with opportunities for growth.
- Qualifications: Previous motor trade experience is essential; mechanical knowledge is a plus.
- Other info: Work at the prestigious Rocket Centre in Blackburn with a friendly team.
The predicted salary is between 20400 - 40800 £ per year.
We have an exciting opportunity for a repairs technician assessor to join our growing team. Warrantywise are one of the fastest growing businesses in the North West, an award-winning warranty firm who continually rank as one of the best businesses in Lancashire. We are looking for a repairs technician assessor to join our ever-growing team at our prestige office, the Rocket Centre in Blackburn. Warrantywise supply the highest quality extended vehicle warranties for all makes and models to private individuals as well as over 3000 independent dealer groups.
The last 12 months has seen us undergo huge growth that’s taken the Warrantywise family from 50 to 150 people, and we plan to continue our rapid expansion during 2023 and beyond.
Department: Customer experience
OTE: Up to £34,000
Employment type: Full time
Hours: 9am-5pm | Mon-Fri
This role would suit someone who can work to a high standard in a fast-paced environment. You will be the main point of contact and you will be providing the customer and repairer with the best service possible every step of the way.
Your role will entail:
- Assessing repair requests.
- Communicating to repairers and customers.
- Taking inbound and outbound calls.
- Working individually and as a team.
- Abiding to GDPR.
At Warrantywise, we are looking for talented individuals who are committed to living our values and delivering an excellent service to our customers and repairers. You need to be energetic, dedicated to the role and able to work well under pressure. As this is a challenging role, we need someone who has a passionate interest and enthusiastic approach to resolving vehicle problems and offer the best customer satisfaction. The successful candidate will also need to be conscientious and able to use their own initiative. Previous motor trade experience is essential. Mechanical knowledge is desirable but not essential.
Benefits include:
- Increases to 22 days holiday after 5 years of service.
- 1 month paid sabbatical after 10 years of service.
- Company pension.
- Company supported healthcare (Free eye test, offer Able Futures support service).
- 30% discount on all warranty products for employees, friends and family.
- Interest free company loan up to £1000 (After 6 months of service).
- Excellent working environment.
- Recommend a friend scheme.
- Staff incentives.
- Social events.
- Progression within the company.
We’d love to hear from you. If you wish to apply for a role, please submit your CV and let us know which job role you are applying for. Our friendly team will aim to get back to you within 3-5 business days. Protecting your privacy matters. When you submit your CV, we want to ensure your privacy is protected. Please check the consent box below, allowing us to keep your CV on record for future opportunities.
Contact Detail:
Warrantywise Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs technician assessor
✨Tip Number 1
Familiarise yourself with the latest trends in the vehicle warranty industry. Understanding the market and the specific services offered by Warrantywise will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Highlight your previous motor trade experience during any discussions. Be prepared to share specific examples of how you've successfully resolved vehicle issues or provided excellent customer service in past roles.
✨Tip Number 3
Demonstrate your ability to work under pressure by preparing scenarios where you had to manage multiple tasks simultaneously. This will show that you can thrive in a fast-paced environment, which is crucial for this role.
✨Tip Number 4
Connect with current employees on professional networking sites to gain insights into the company culture and expectations. This can provide you with valuable information to tailor your approach and demonstrate your enthusiasm for joining the team.
We think you need these skills to ace Repairs technician assessor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the motor trade and any customer service roles. Emphasise your ability to work under pressure and your passion for resolving vehicle issues.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role of repairs technician assessor. Mention specific examples of how you've provided excellent customer service in the past and how you align with Warrantywise's values.
Highlight Relevant Skills: Clearly outline your skills that match the job description, such as communication abilities, attention to detail, and any mechanical knowledge you possess. This will show that you are well-suited for the fast-paced environment.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail.
How to prepare for a job interview at Warrantywise Limited
✨Show Your Passion for the Motor Trade
Make sure to express your enthusiasm for the motor trade during the interview. Share any relevant experiences or stories that highlight your interest in vehicle repairs and customer service, as this role requires a genuine passion for resolving vehicle problems.
✨Demonstrate Your Communication Skills
As a repairs technician assessor, you'll be the main point of contact for customers and repairers. Prepare to showcase your communication skills by discussing how you handle calls and convey information clearly and effectively. Consider providing examples of past experiences where you successfully resolved issues through effective communication.
✨Highlight Your Ability to Work Under Pressure
This role is set in a fast-paced environment, so it's crucial to demonstrate your ability to work well under pressure. Be ready to discuss specific situations where you've managed multiple tasks or tight deadlines while maintaining high standards of service.
✨Prepare Questions About the Company Culture
Warrantywise values its employees and has a strong company culture. Prepare thoughtful questions about the team dynamics, growth opportunities, and how they support employee development. This shows your interest in being part of their expanding family and aligns with their commitment to excellent service.