We are looking for a Claims Advisor to join our growing claims team in Lincoln.
Have you gained customer service experience within a motor dealership service department and are looking for a rewarding office-based role? Do you enjoy helping customers and using your technical knowledge to find solutions?
If you answered yes to either of these questions, we'd love to hear from you.
Using your motor vehicle technical knowledge and customer service experience, this position includes being the first point of contact for warranty holders, repairers and dealers for claims advice. You will be the front-line advisor for the claims handling process and will be assessing claims from initial contact to the final decision.
The role:
- Answer incoming telephone calls and responding to emails promptly and professionally.
- Qualify incoming calls and emails and gather relevant information.
- Take ownership of claims from initial contact through to completion.
- Ensure all parties are kept informed throughout the claims process.
- Process claims in accordance with warranty terms and conditions, and within agreed timescales.
- Maintain accurate claim records and notes.
- Good understanding of motor vehicle systems and repairs.
- Exceptional customer service skills and a professional telephone manner.
- Excellent verbal and written communication skills.
- Competent user of Microsoft Office.
- Accuracy and attention to detail.
- Knowledge of internet search engines for sourcing information such as parts supply, repairer details and technical information.
- Ability to work under pressure and maintain a professional and courteous manner when dealing with difficult and sometimes upset or frustrated warranty holders and repairers.
- Respect for confidential information and understanding of data protection.
- Experience within a franchised or independent dealership.
- Previous warranty or claims experience.
- Strong numerical skills with understanding of VAT rules for vehicle repairs.
- Experience explaining technical vehicle repairs to customers with varying levels of technical knowledge.
- Ability to negotiate with repairers and dealers to ensure cost-effective repairs are carried out.
Full training will be provided on our claims handling processes and systems.
Working Hours: Monday to Friday, 8:30am to 5:00pm
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Claims Advisor in Lincoln employer: Warranty Administration Services Ltd
Warranty Administration Services Ltd is an exceptional employer located in Lincoln, offering a supportive work culture that prioritises employee development and continuous improvement. As an Automotive Warranty Claims Advisor, you will benefit from comprehensive training, opportunities for career advancement, and a collaborative environment where your contributions are valued, making it a rewarding place to build your career.
Contact Details:
Warranty Administration Services Ltd Recruitment Team
