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- Tasks: Lead a dynamic retail team to maximise sales and enhance customer experience.
- Company: Join Warner Bros. Discovery, a hub of creativity and iconic storytelling.
- Benefits: Enjoy ÂŁ15.15/hour, 25 days holiday, gym access, staff discounts, and more!
- Why this job: Be part of the magic at the Harry Potter Studio Tour and grow your career.
- Qualifications: Supervisory experience in retail or tourism, with a passion for the Harry Potter brand.
- Other info: Flexible shifts required; on-site work only.
The predicted salary is between 25000 - 42000 ÂŁ per year.
Welcome to Warner Bros. Discovery… the stuff dreams are made of.
Who We Are…
When we say, \”the stuff dreams are made of,\” we\’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD\’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what\’s next…
From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.
Your New Role…
To support the Retail Manager and Assistant Manager to maximise sales, people, and profit performance of Warner Bros. Studio Tour London through customer service, implementation of commercial standards and effective stock management. This is a customer focused, floor-based role supporting a large team in a high traffic environment where agility and coaching are key.
What\’s In It For You…
- ÂŁ15.15 per hour
- 25 days holiday (pro-rata)
- GymPass or free access to our on-site gym
- Exclusive access to our Screeners App, with our exciting Warner Bros. and HBO content
- Staff discounts on Studio Tour tickets, retail, food and beverage
- Access to Friends and Family events
- Free on-site staff car parking
- Complimentary staff shuttle bus between Watford Junction and our Studio Tour
- On-site staff Studio Café
- Option to join our pension and private healthcare scheme
Your Role Accountabilities…
- Ensure our sales targets are achieved by fully maximising all sales opportunities, deploying our sales team to the most effective areas of the store and to minimise customer wait time.
- Optimise the service provided by team, leading by example, to increase customer conversion and average spend as well as maintaining minimal shrinkage through the efficient handling of product and packaging.
- Encourage positive behaviours by assisting the Retail Manager to recognise, feedback and reward service excellence as well as supporting staff training to ensure the team is fully equipped to meet customer needs, deliver optimum levels of service, and maintain visual standards.
- Participate in daily briefings to keep all members of the team fully aware of activity within the department and the business.
- Support ongoing performance management and staff development, as well as taking responsibility for own personal development through one-on-one coaching from line manager.
- Support the Retail Assistant Manager and wider team with preparation of rotas and schedules and payroll information required is updated.
- Ensure the store is visually merchandised to the highest standard with all scheme, graphics and equipment are being used correctly and in accordance with guidelines and agreed standards.
- Support the retail team at WBSL as part of a retail duty management team (over a seven-day week rota), ensuring that there is cover of the Studio Tour as necessary including weekend, bank holiday, school holiday and late evening cover in rotation with other team members.
Qualifications & Experience…
- Supervisory experience in a large, and fast paced volume retail environment (or the tourism, leisure, or heritage industry).
- Experience of having worked in an environment where high emphasis is placed on service, product presentation and commercial management, with a proactive approach in seeking out opportunities to increase sales
- Demonstrable experience in supervising a large team in a highly dynamic environment
- Enthusiasm and passion for, as well as excellent knowledge of, the Harry Potter brand
- Knowledge of Microsoft Office – advanced knowledge of Excel is preferable
Working Pattern…
Due to the adaptive nature of this role flexibility is required to suit the needs of the business Flexibility to be able to work 40 hours a week on a shift pattern, varying from Monday to Sunday
Onsite Working – This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you.
How We Get Things Done…
This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.
Championing Inclusion at WBD
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.
If you\’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request. #J-18808-Ljbffr
Retail Team Leader - Warner Bros. Studio Tour London - The Making of Harry Potter employer: WarnerMedia
Contact Detail:
WarnerMedia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Team Leader - Warner Bros. Studio Tour London - The Making of Harry Potter
✨Tip Number 1
Familiarise yourself with the Harry Potter brand and its merchandise. Being able to discuss specific products or experiences related to the Studio Tour will show your passion and knowledge during the interview.
✨Tip Number 2
Demonstrate your leadership skills by preparing examples of how you've successfully managed a team in a fast-paced environment. Highlight any specific achievements that resulted from your coaching or mentoring.
✨Tip Number 3
Research Warner Bros. Discovery's guiding principles and be ready to discuss how they align with your own values. This will help you connect with the company's culture during your interview.
✨Tip Number 4
Be prepared to talk about your experience with stock management and visual merchandising. Providing concrete examples of how you've optimised sales through effective product presentation can set you apart from other candidates.
We think you need these skills to ace Retail Team Leader - Warner Bros. Studio Tour London - The Making of Harry Potter
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant supervisory experience in retail or similar environments. Emphasise your ability to lead a team, manage sales, and provide excellent customer service, as these are key aspects of the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Harry Potter brand and how it aligns with your personal interests. Mention specific experiences that demonstrate your skills in a fast-paced retail environment and your proactive approach to increasing sales.
Showcase Relevant Skills: Highlight your knowledge of Microsoft Office, particularly Excel, as well as any experience you have with visual merchandising and stock management. These skills are crucial for the Retail Team Leader position.
Research Warner Bros. Discovery: Familiarise yourself with Warner Bros. Discovery's guiding principles and values. Reflect these in your application to show that you understand their culture and are a good fit for the team.
How to prepare for a job interview at WarnerMedia
✨Show Your Passion for the Brand
Make sure to express your enthusiasm for the Harry Potter brand during the interview. Share specific examples of how the franchise has impacted you and why you want to be part of the team at Warner Bros. Studio Tour London.
✨Demonstrate Leadership Skills
Since this role involves supervising a large team, be prepared to discuss your previous supervisory experience. Highlight instances where you've successfully led a team in a fast-paced environment and how you motivated them to achieve sales targets.
✨Prepare for Customer Service Scenarios
Expect questions related to customer service. Think of examples where you've gone above and beyond to enhance customer experience, as this role heavily focuses on maximising customer satisfaction and conversion rates.
✨Familiarise Yourself with Company Values
Review Warner Bros. Discovery's guiding principles before your interview. Be ready to discuss how these values resonate with you and how you can embody them in your role as a Retail Team Leader.