At a Glance
- Tasks: Lead and motivate a team while managing essential facilities services for Warner Music.
- Company: Join the vibrant team at Warner Music in West London.
- Benefits: Competitive salary, health benefits, and opportunities for professional growth.
- Other info: Dynamic role with a focus on sustainability and innovative workplace solutions.
- Why this job: Make a real impact on workplace environments and employee wellbeing.
- Qualifications: Five years in facilities management with strong customer care and communication skills.
The predicted salary is between 40000 - 50000 € per year.
You will be part of a core in‑house Facilities team, supporting approximately 800 members of staff across two buildings in West London (Kensington).
Responsibilities
- Supervise, train, motivate, and appraise the staff in the front of house and mailroom teams, and proactively review their roles on a regular basis.
- Manage and serve as the first point of contact for Warner Music's outsourced service providers, including overseeing the re‑tendering process for these services (Cleaning, Catering, Fire Safety, Events, Planting, Waste & Recycling, DSE and external Health & Safety Auditing).
- Coordinate and record monthly service partner meetings, ensuring service levels/KPI’s are maintained at a high level and escalating failings in service provision to the head of the Facilities team when appropriate.
- Manage any internal events held in our Bar or event‑space.
- Purchase and stock‑control consumables (stationery & drinks), raise supplier purchase orders, check and code invoices, query incorrect invoices with suppliers, and obtain credit notes where appropriate.
- Ensure staff health & safety at all sites, including DSE, First Aid, Fire Evacuation safety, new‑starter inductions, expectant mother risk assessments, building signage and notices, and review and close‑off actions from external audit reports.
- Lead and implement environmental/green facilities‑related initiatives.
- Forecast budget spend within your areas of responsibility.
Qualifications
- At least five years of experience within the facilities environment, including at least two years at a Facilities Coordinator level or higher.
- Health & Safety qualifications at IOSH Level 2 or higher.
- Exceptional customer‑care orientation.
- Proficient in Windows, Microsoft Office Suite, and Google applications.
- Strong managerial experience and excellent interpersonal and communication skills.
- Proactive, conscientious, with a keen eye for detail.
- Exceptional time‑management skills and ability to work under pressure to meet tight deadlines across multiple projects.
Preferred
- Two or more years of management experience in facilities services.
- A proactive outlook with regards to implementing new ideas and systems to improve the workplace environment and daily processes.
Facilities Manager (Soft Services) in City of Westminster employer: Warner Music INC
As a Facilities Manager at Warner Music in the vibrant area of Kensington, you will join a dynamic in-house team dedicated to creating an exceptional workplace for approximately 800 staff members. The company fosters a collaborative and innovative work culture, offering ample opportunities for professional growth and development, alongside a commitment to employee well-being and sustainability initiatives. With a focus on excellence in service delivery and a supportive environment, Warner Music stands out as an employer that values its people and encourages meaningful contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Facilities Manager (Soft Services) in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management field. Attend industry events or join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your experience in managing facilities. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Showcase your skills through real-life examples. When discussing your experience, highlight specific projects where you improved service levels or implemented successful initiatives. This will demonstrate your proactive approach and ability to manage multiple tasks effectively.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, it’s a great way to ensure your application gets seen by the right people. Let’s get you that Facilities Manager role!
We think you need these skills to ace Facilities Manager (Soft Services) in City of Westminster
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your facilities management experience, especially in soft services, and any relevant qualifications like your IOSH certification.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for the Facilities Manager role. Share specific examples of how you've successfully managed teams or improved service levels in previous positions.
Show Off Your Communication Skills:Since this role involves liaising with various stakeholders, make sure your written application showcases your strong communication skills. Keep it clear, concise, and professional while still being personable.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Warner Music INC
✨Know Your Stuff
Make sure you’re well-versed in the responsibilities listed in the job description. Familiarise yourself with facilities management concepts, especially around health and safety, as well as the specific services mentioned like cleaning and catering. This will show that you’re not just interested but also knowledgeable about what the role entails.
✨Showcase Your Leadership Skills
Since the role involves supervising and motivating staff, be ready to share examples of how you've successfully managed teams in the past. Think of specific situations where you’ve trained or appraised staff, and how you handled challenges. This will demonstrate your managerial experience and interpersonal skills.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, such as dealing with a service provider failing to meet KPIs. Prepare some scenarios from your past experience where you’ve had to resolve issues or implement improvements. This will highlight your proactive approach and problem-solving abilities.
✨Bring Ideas to the Table
The company is looking for someone who can implement new ideas and systems. Think about any environmental initiatives or process improvements you’ve introduced in previous roles. Be ready to discuss these during the interview to show that you’re forward-thinking and ready to contribute positively to the workplace.
