At a Glance
- Tasks: Drive the vision and strategy for our Pega case management system.
- Company: Join Warner Music Group, a leader in the music industry with a focus on innovation.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Be part of a diverse team committed to inclusion and creativity.
- Why this job: Make an impact in a dynamic environment while working with cutting-edge technology.
- Qualifications: 3-5 years of Product Management experience and strong Agile/Scrum skills.
The predicted salary is between 50000 - 70000 £ per year.
Warner Music Group’s Global Business Services (GBS) needs a seasoned Product Manager to drive the vision, strategy, and roadmap for our enterprise-level internal case management system built on the Pega platform.
Responsibilities
- Implement a multi-year product strategy for Pega, including project management of system upgrades and improvements.
- Prioritise the product backlog based on business impact, ROI, and technical feasibility.
- Lead discovery sessions with business units to identify pain points and opportunities.
- Translate requirements into high-quality user stories, process maps, and functional specifications for Pega’s Case Management and Decisioning engines.
- Communicate progress with executive leadership on enhancement status, product health, and delivery milestones.
- Partner with external Pega architects (LSA) and Lead Business Architects (LBA) to leverage out-of-the-box functionality while maintaining platform integrity.
- Run Agile ceremonies, including sprint planning, daily stand-ups, estimation sessions, and retrospectives; ensure clear definition of “ready” and “done.”
- Oversee User Acceptance Testing, training documentation, and change‑management initiatives to achieve high user adoption.
- Define and track key performance indicators to measure success and drive iterative improvement.
- Ensure SOX compliance by documenting, testing, and approving each change with business units and leadership.
Qualifications
- Bachelor’s Degree in Computer Science, Information Technology, Business Administration, or equivalent.
- 3–5 years of Product Management experience in enterprise software, CRM, or BPM.
- Proven record of leading cross‑functional Agile/Scrum teams.
- Strong understanding of API integrations, microservices architecture, and cloud deployment models related to Pega.
- Ability to work autonomously with accountability and strong communication, organisation, and coordination skills.
- Track record of building strong client relationships and delivering projects on time under pressure.
Preferred Skills
- Hands‑on Pega Platform experience; familiarity with Pega Strategic Applications (e.g., Pega Customer Service, Pega Sales Automation).
- Pega certifications: CPBA, CSA/CSSA, or CSPO; Lean Six Sigma; Pragmatic Institute.
- Experience in a shared‑services environment and within a Finance function.
- Experience using Figma to create mock‑ups.
- Music industry experience is a plus.
Equal Opportunity Employer
WMG is committed to inclusion and diversity in all aspects of our business. We are proud to be an equal opportunity workplace and will evaluate qualified applicants without regard to race, religion or belief, age, sex, sexual orientation, gender identity or gender reassignment, marital or civil partnership status, disability, pregnancy, childbirth or any other characteristic protected by law.
Product Manager, Pega employer: Warner Music Group
Warner Music Group is an exceptional employer that fosters a dynamic and inclusive work culture, perfect for a Product Manager looking to make a significant impact in the music industry. With a strong emphasis on employee growth, you will have access to continuous learning opportunities and the chance to collaborate with talented professionals while driving innovative solutions on the Pega platform. Located in a vibrant environment, WMG offers a unique blend of creativity and technology, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Product Manager, Pega
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those who work with Pega or in product management. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience with Agile methodologies and Pega projects. This will give you an edge during interviews and showcase your hands-on expertise.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your responses. Focus on articulating your experience with product strategy and user adoption, as these are key for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Product Manager, Pega
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Product Manager role. Highlight your experience with Pega and any relevant projects you've managed. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for product management and how you can drive our Pega strategy. Let us know why you're excited about this opportunity at Warner Music Group.
Showcase Your Agile Experience:Since we run Agile ceremonies, it’s crucial to highlight your experience in leading Agile/Scrum teams. Give us examples of how you've successfully managed sprints and delivered projects on time.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at Warner Music Group
✨Know Your Pega Inside Out
Make sure you brush up on your Pega knowledge before the interview. Understand the platform's capabilities, especially around case management and decisioning engines. Being able to discuss specific features and how they can solve business problems will show that you're not just familiar with Pega, but that you can leverage it effectively.
✨Showcase Your Agile Experience
Since the role involves running Agile ceremonies, be prepared to share your experiences leading cross-functional teams. Talk about specific projects where you implemented Agile methodologies, how you handled sprint planning, and any challenges you overcame. This will demonstrate your ability to manage the product lifecycle effectively.
✨Prepare for Discovery Sessions
Think about how you would lead discovery sessions with business units. Prepare examples of how you've identified pain points in previous roles and translated them into actionable user stories. This will highlight your problem-solving skills and your ability to communicate effectively with stakeholders.
✨Metrics Matter
Be ready to discuss how you define and track key performance indicators (KPIs) for product success. Share examples of how you've used metrics to drive improvements in past projects. This shows that you understand the importance of data-driven decision-making and can contribute to the iterative improvement of products.
