Mail Room/Reception Supervisor

You will be part of a core in‑house Facilities team, supporting approximately 800 members of staff across 2 buildings in West London (Kensington).

Role Overview

This is a varied logistics role centred around the provision of a highly professional level of service including distributing post, portering, couriers, supply of stationery and ensuring that the facilities required by colleagues are available, and they are supported seamlessly. This role is suitable for a professional and positive mail room leader who understands the value of customer service and the difference that this can make to their colleagues. You will be the lead for the mail room team and will implement processes for the rest of the team to put into practice. This position will require being in the office 5 days a week. We believe that an in‑office presence is critical for talent development, collaboration and building strong relationships.

Key Responsibilities

• Oversee the on‑site mail room team to ensure services are delivered effectively and to the agreed standards
• Track and manage contract costs, providing clear and timely reporting as required
• Administration of Starters and Leavers process with the FM team
• Ownership and upkeep of UK wide phone list
• Oversight of meeting room bookings and management of meeting room set‑up
• Manage building wide artwork inventory
• Support in running Fire drills
• Management of DSE system and dealing with DSE requests in a timely fashion
• Liaise with account managers to set up new courier accounts, attend review meetings to assist with cost control
• Post room duties not limited to be including booking couriers and processing ingoing and outgoing mail
• Assist with small moves and changes across London sites
• Write and maintain staff rotas
• Actively review and monitor all invoices
• Organising temp cover for holiday and sickness
• Write and implement processes for the wider team to follow

Essential Skills

• Computer literate including a good working knowledge of Excel or Google Sheets.
• Confidence with creating, updating and maintaining spreadsheets regularly and proven ability to work with data
• Experience of managing a mail room, booking couriers and sending international shipments
• Proven track record of working in a customer facing environment

About you

• Hands on approach with the ability to lead and support a team effectively
• Effective communication skills on the telephone, via email and face to face
• Ability to provide routine oral and written information clearly and concisely, with excellent attention to detail
• Ability to build positive working relationships with internal and external clients at all levels

Preferred qualifications

• Experience of managing direct reports
• Experience of reconciling invoices
• FOH/Reception experience
• Fire Warden experience

Work Requirements

This position requires a minimum of 5 days per week in the office. We value in‑office collaboration, which is essential for talent development and strong working relationships.

Equal Opportunity Statement

WMG is committed to inclusion and diversity in all aspects of our business. We are proud to be an equal opportunity workplace and will evaluate qualified applicants without regard to race, religion or belief, age, sex, sexual orientation, gender, gender identity or gender reassignment, marital or civil partnership status, disability, pregnancy, childbirth or any other characteristic protected by law.