Royalties and Client Administrator (13-month maternity cover) in London

At Warner Chappell Music (WCM) - the global music publishing arm of Warner Music Group (WMG) - we shape the culture of songwriting and champion songs that resonate for generations by creating transformational opportunities for songwriters everywhere. Our people and culture are at the epicenter of our company, and we are looking for team members who share our service-oriented mindset and have a passion for looking after our songwriters.

A little bit about our team: The UK Royalty Department plays a vital role within Warner Chappell Music’s UK Administration team, ensuring our songwriters, clients and partners receive accurate and timely royalty payments. Working alongside our Copyright team, we support one of Warner Chappell’s largest signing territories and help deliver an exceptional service to some of the world’s most successful songwriters and rightsholders.

Your role: We’re looking for an experienced and customer-focused royalty professional to join Warner Chappell Music on a 13-month maternity cover. Reporting to the UK Head of Administration, you’ll play a key role in ensuring our writers and clients continue to receive the high standard of service they expect, while maintaining the smooth running of our UK Royalty function.

You’ll work across royalty processing, client services, reporting and administration, supporting accurate and timely royalty distributions while resolving client queries with professionalism and care. Working closely with colleagues across Finance, Copyright, Income Tracking and Royalty Processing, you’ll help deliver a seamless experience for our songwriters and rightsholders.

This is an opportunity to join an experienced and collaborative team, quickly build trusted relationships across the business, and make an immediate impact by maintaining operational excellence throughout the maternity cover period. You’ll also contribute to ongoing process improvements and support wider administration projects that continue to enhance the service we provide to our writers and clients.

Here you’ll get to:

• Royalty Operations & Distribution
• Support the successful delivery of all outbound royalty distributions for UK signed clients, assisting throughout the Royalty Close process.
• Maintain accurate royalty, payee and financial information within our royalty systems.
• Support royalty statement reviews and quality assurance activities to ensure accurate client accountings.
• Assist with internal and external royalty audits as required.
• Writer & Client Service
• Deliver exceptional customer service to our writers and clients, acting as a trusted first point of contact for royalty and administration queries.
• Register and onboard clients to our Client Portal, providing demonstrations and ongoing support.
• Maintain accurate client records, including contact information, banking details and tax information.
• Support clients in making the most of our Client Portal and mobile application.
• Data Management & Analysis
• Produce royalty reporting, earnings analysis and ad hoc reporting using BI/Tableau and other reporting tools.
• Analyse royalty statements and financial data to identify trends, discrepancies and opportunities for improvement.
• Enter, validate and maintain high volumes of financial and royalty data with exceptional accuracy.
• Support reporting requirements across the UK Administration team.
• Cross-functional Collaboration & Continuous Improvement
• Partner with Copyright, Finance, Income Tracking and Royalty Processing teams to deliver a seamless administration experience.
• Support departmental projects and wider administration initiatives to achieve team objectives and KPIs.
• Identify opportunities to improve processes and contribute ideas for system enhancements.
• Participate in team and department meetings, sharing knowledge and best practice across the business.

About you:

• Experience working in an analytical or data driven role within Music Publishing.
• An understanding of the international collection society framework that supports the collection and distribution of royalties to songwriters.
• You’re passionate about music and committed to delivering exceptional service for songwriters and rightsholders.
• You’re a proactive self-starter who enjoys learning new systems and continuously improving the way you work.
• You have excellent analytical skills and enjoy working with large volumes of financial and royalty data.
• You have exceptional attention to detail and understand the importance of data accuracy.
• You’re confident in managing competing priorities while consistently delivering high-quality work.
• You communicate professionally and build trusted relationships with both internal stakeholders and external clients.
• You’re comfortable resolving client queries with empathy, professionalism and efficiency.
• You have strong organisational and time management skills.
• You’re highly proficient in Microsoft Excel, including pivot tables, formulas and data analysis, and are keen to continue developing your technical skills.

We’d love it if you also had:

• Experience using SAP or other finance systems.
• Proficiency with Microsoft Office and Google suites including sheets.
• Ideally 3 or more years experience working in a related role within Music Publishing.
• Ability to design high-quality decks and visual materials using presentation platforms, such as Canva or Google Slides.
• A proactive approach to integrating Generative AI (e.g., Gemini) into everyday work to support and streamline daily tasks and overall productivity.

This position requires a minimum of 4 days per week in the office. We value in-office collaboration, which is essential for talent development and strong working relationships.

WMG is committed to inclusion and diversity in all aspects of our business. We are proud to be an equal opportunity workplace and will evaluate qualified applicants without regard to race, religion or belief, age, sex, sexual orientation, gender, gender identity or gender reassignment, marital or civil partnership status, disability, pregnancy, childbirth or any other characteristic protected by law.