Junior Community Manager in London

At Warner Music Group, we're a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members. Here, we turn dreams into stardom and audiences into fans. We are guided by three core values that underpin everything we do across all our diverse businesses:

• Curiosity: We do our best work when we're immersing ourselves in culture and breaking through barriers. Curiosity is the driving force behind creativity and ingenuity. It fuels innovation, and innovation is the key to our future.
• Collaboration: Making music and bringing it to the world is all about the power of originality amplified by teamwork. A great idea, like a great song, travels globally. We ignite passions and build connections across our diverse community of artists, songwriters, partners, and fans.
• Commitment: We pursue excellence for our team and our talent. Everything in music starts with a leap into the unknown, and we're committed to keeping the faith, acting with integrity, and delivering on our promises.

WMG is home to a wide range of artists, musicians, and songwriters that fuel our success. That is why we are committed to creating a work environment that actively values, appreciates, and respects everyone. We encourage applications from people with a wide variety of backgrounds and experiences.

A little bit about our team:

The Community team at Warner Records is responsible for building meaningful, scalable, and data-driven relationships between artists and their fans. Working closely with Marketing, Content, Commercial and Viral, the team ensures fan-first thinking is embedded across every stage of a campaign. This role sits at the centre of that ecosystem, partnering with internal teams, external agencies, and artist management to drive growth, engagement, and first-party data acquisition.

Your role:

As a Junior Community Manager, you are the engine behind turning casual listeners into loyal superfans. Sitting at the crossroads of data, culture, and creativity, this role builds fan ecosystems that feel alive and inspiring – from Discord servers buzzing with activity to unforgettable fan-first events. Responsible for scaling, mobilising, and engaging communities, the role blends storytelling and strategy to create passionate, lasting connections between artists and their audiences.

Here you'll get to:

• Lead the ideation, strategy, and execution of community initiatives across an assigned roster of Warner Records artists, partnering with artists, managers, and label teams to bring bold fan-first ideas to life.
• Analyse fan behaviour to build systems and experiences that keep communities thriving.
• Strategise and execute direct-to-fan comms campaigns across email and SMS platforms. Keep up to date with CRM trends to inform strategy.
• Maintain artist websites and landing pages in collaboration with internal and external web development teams.
• Collaborate closely with eCommerce and marketing teams to integrate community strategy into product development.
• Build day-to-day working relationships with other label teams and feed into wider campaign strategies through a community lens, advocating for the fan perspective.
• Build and maintain strong relationships with fan platforms, partners, and external stakeholders.
• Explore the role of emerging technologies such as AI, web3, and blockchain within community strategy.

About you:

• You have proven experience working directly with artists and managers.
• You're experienced working in community moderation, direct to fan marketing and/or CRM.
• You know how to scale and activate online communities.
• You have a deep understanding of fan culture and what sparks connection.
• You're tech-savvy, quick to master new platforms and tools.
• You have strong analytical skills, with the ability to translate data into action.
• You have up-to-date knowledge of consumer trends, platforms, and technologies.

We'd love it if you also had:

• 2+ years experience in a marketing, digital or CRM team within the entertainment or creative industries.

WMG is committed to inclusion and diversity in all aspects of our business. We are proud to be an equal opportunity workplace and will evaluate qualified applicants without regard to race, religion or belief, age, sex, sexual orientation, gender, gender identity or gender reassignment, marital or civil partnership status, disability, pregnancy, childbirth or any other characteristic protected by law.