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- Tasks: Lead global merchandise and D2C music programs across EMEA, ensuring operational excellence.
- Company: Join Warner Music Group, a vibrant hub for music lovers and innovators.
- Benefits: Competitive salary, creative work environment, and opportunities for growth in the music industry.
- Why this job: Be at the forefront of music merchandising and make a real impact on artist brands.
- Qualifications: 7+ years in merchandising operations with strong analytical and project management skills.
- Other info: Passion for music and collaboration is key in this dynamic role.
The predicted salary is between 72000 - 108000 £ per year.
At Warner Music Group, we’re a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members. Here, we turn dreams into stardom and audiences into fans. We are guided by three core values that underpin everything we do across all our diverse businesses:
- Curiosity: We do our best work when we’re immersing ourselves in culture and breaking through barriers. Curiosity is the driving force behind creativity and ingenuity. It fuels innovation, and innovation is the key to our future.
- Collaboration: Making music and bringing it to the world is all about the power of originality amplified by teamwork. A great idea, like a great song, travels globally. We ignite passions and build connections across our diverse community of artists, songwriters, partners, and fans.
- Commitment: We pursue excellence for our team and our talent. Everything in music starts with a leap into the unknown, and we’re committed to keeping the faith, acting with integrity, and delivering on our promises.
WMG is home to a wide range of artists, musicians, and songwriters that fuel our success. That is why we are committed to creating a work environment that actively values, appreciates, and respects everyone. We encourage applications from people with a wide variety of backgrounds and experiences.
Consider a career at WMG and get the best of both worlds – an innovative global music company that retains the creative spirit of a nimble independent.
Location: London
Position Overview
The Director, International Operations WMX will lead the operational execution and global scalability of artist merchandise and D2C physical music programs across markets in EMEA. This role sits at the intersection of global commerce, supply chain, and artist brand strategy, ensuring that every product program in your remit is delivered with operational excellence, creative integrity, and commercial success. You’ll partner closely with regional merch and commercial teams, label affiliates, senior leadership and third-party vendors to manage timelines, logistics, compliance, and localisation for global merchandise and physical music initiatives — spanning D2C, retail, and tour channels.
Key Responsibilities
- Drive end-to-end operations and project management including e-commerce programs, production, logistics, fulfilment, supply chain and inventory management.
- Partner with regional merch teams and label affiliates to launch localised and global assortments, licensing opportunities, tour support and global D2C campaigns.
- Collaborate with local and centralised commercial and supply chain teams to manage the end-to-end process and revenue optimisation of physical music products via D2C.
- Manage vendor relationships, negotiate timelines and costs, and ensure compliance with international trade and sustainability standards.
- Coordinate operational readiness for global drops/programs, pre-orders, and tour events.
- Analyze sales, margin, and fulfillment data to improve efficiency, profitability, and fan experience.
- Collaborate cross-functionally with creative, marketing, finance, tax, and artist management to align global programs.
- Orchestrate stakeholder engagement and reporting for all levels of the organisation, ensuring visibility and alignment from direct management through senior leadership.
Qualifications
- 7+ years of experience in merchandising operations, global supply chain, or e-commerce logistics, ideally within music, fashion, or entertainment.
- Deep understanding of international fulfillment, customs, and regulatory environments.
- Proven success managing multi-territory product launches and working with cross-border stakeholders.
- Strong analytical and project management skills.
- Exceptional communication and relationship management abilities across cultures, time zones and up to senior leadership.
- Passion for music, artist brands, and global fan engagement.
Preferred
- Experience in tour merchandise or event logistics in multiple international markets.
- Familiarity with multi-currency, multi-language e-commerce platforms and international.
Director, Sales and Operations, EMEA in London employer: Warner Music Group
Contact Detail:
Warner Music Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, Sales and Operations, EMEA in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the music and operations scene. Attend industry events, join relevant online groups, and don’t be shy to reach out to folks on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show your passion for music and operations during interviews. Share stories about how you've successfully managed projects or collaborated with teams in the past. Let your enthusiasm shine through – it’s contagious and can set you apart from other candidates!
✨Tip Number 3
Prepare for those tricky interview questions! Research common questions for sales and operations roles and practice your responses. Think about how your experience aligns with WMG's values of curiosity, collaboration, and commitment – they want to see that you fit their culture.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the WMG family. So, get your application in and let’s make some music magic happen!
We think you need these skills to ace Director, Sales and Operations, EMEA in London
Some tips for your application 🫡
Show Your Passion for Music: When you're writing your application, let your love for music shine through! Share any experiences or projects that highlight your connection to the industry. We want to see how your passion aligns with our mission at Warner Music Group.
Tailor Your Application: Make sure to customise your CV and cover letter for the Director, Sales and Operations role. Highlight relevant experience in merchandising operations and global supply chain that matches the job description. We appreciate when candidates take the time to show us why they’re a perfect fit!
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read. We love clarity, so make sure your key achievements and skills stand out!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Warner Music Group
✨Know Your Music and Merch
Dive deep into the music industry, especially around merchandise and D2C strategies. Familiarise yourself with Warner Music Group's artists and their merchandise. This will not only show your passion but also your understanding of how to drive sales and operations effectively.
✨Showcase Your Collaborative Spirit
Since collaboration is key at Warner Music Group, be ready to discuss examples of how you've successfully worked with diverse teams. Highlight your experience in managing relationships across different cultures and time zones, as this role requires seamless coordination with various stakeholders.
✨Demonstrate Analytical Skills
Prepare to talk about how you've used data to drive decisions in past roles. Bring specific examples of how you've analysed sales or fulfilment data to improve efficiency and profitability. This will showcase your ability to optimise operations and enhance the fan experience.
✨Be Curious and Innovative
Emphasise your curiosity and willingness to innovate. Share instances where you've broken through barriers or introduced creative solutions in your previous roles. This aligns perfectly with WMG's core value of curiosity and will demonstrate that you're a forward-thinking candidate.
