At a Glance
- Tasks: Lead product strategy for Pega, managing upgrades and improvements.
- Company: Join Warner Music Group, a leader in the music industry with a creative culture.
- Benefits: Competitive salary, diverse workplace, and opportunities for professional growth.
- Other info: Collaborative team atmosphere with a focus on innovation and artist-driven solutions.
- Why this job: Shape the future of enterprise software while working in a dynamic, music-focused environment.
- Qualifications: 3-5 years in Product Management; experience with Agile/Scrum preferred.
The predicted salary is between 60000 - 80000 £ per year.
Warner Music Group's Global Business Services (GBS) is the home to the finance operations, legal and administrative functions that provide critical support and best-in-class services to our global finance labels and affiliates. Each regional center embodies the collaborative and creative spirit that stems from the company’s deep history in nurturing entrepreneurial thinking and artist-focused innovation, enabling our employees to develop a wide range of skills through cross-function collaboration and development opportunities.
The Product Manager sits within the GBS Global Operations team and is responsible for executing the vision, strategy, and roadmap for our enterprise-level internal case management system. While prior experience with Pega is highly advantageous, it is not a firm requirement; we are looking for a seasoned Product Management professional who can master the platform's capabilities to drive high-value outcomes. This role requires a robust background in Software Development Lifecycle (SDLC) and the ability to translate complex business processes into scalable, automated workflows. You will serve as the strategic bridge between business stakeholders, regional service desks, and technical delivery teams. You will oversee the work of external developers and lead the entire product lifecycle—from discovery and ideation through development, launch, and continuous improvement—ensuring that the platform evolves in alignment with the broader corporate strategy.
Here You’ll Get To
- Implement a multi-year product strategy for Pega, including project management of Pega system upgrades and improvements.
- Prioritize the product backlog based on business impact, ROI, and technical feasibility.
- Lead discovery sessions with business units to identify pain points and opportunities.
- Translate these into high-quality user stories, process maps, and functional requirements tailored for Pega’s Case Management and Decisioning engines.
- Communicate regularly with executive leadership on enhancement status, product health and delivery milestones.
- Partner closely with external Pega Architects (LSA) and Lead Business Architects (LBA) to ensure solutions leverage out-of-the-box (OOTB) functionality where possible and maintain platform integrity.
- Drive Agile ceremonies, including sprint planning, daily stand-ups, estimation sessions and retrospectives.
- Ensure the team has a clear definition of "ready" and "done".
- Oversee User Acceptance Testing (UAT), training documentation, and change management initiatives to ensure high user adoption and seamless deployment.
- Define and track Key Performance Indicators to measure the success of Pega applications, using data to drive iterative improvements.
- Ensure compliance with the SOX controls relevant to Pega by making sure each change is properly documented, tested and approved by business units and leadership.
About You
- Bachelor’s Degree in Computer Science, Information Technology, Business Administration, or an equivalent combination of education and experience.
- 3-5 years of experience in Product Management, specifically within enterprise software, CRM, or Business Process Management (BPM).
- Consistent record of leading cross-functional teams in an Agile/Scrum environment.
- Strong understanding of API integrations, microservices architecture, and cloud deployment models as they relate to Pega.
- Work autonomously, with a high sense of accountability.
- Strong communication, organization and coordination skills.
- Meet deadlines consistently and effectively while working under pressure.
- Manage multiple assignments and prioritize them effectively.
- Customer service approach and a track record of building strong relationships across a global organisation.
Nice To Have
- Hands-on experience with the Pega Platform.
- Familiarity with Pega Strategic Applications (e.g., Pega Customer Service, Pega Sales Automation).
- Pega Business Architect (CPBA) or Pega Product Owner certifications.
- Pega System Architect (CSA/CSSA) certification is a significant plus.
- Pragmatic Institute or Scrum Alliance (CSPO) certifications.
- Lean Six Sigma certification.
- Experience in a shared services environment.
- Experience managing products within a Finance function.
- Experience using Figma to create mock-ups.
- Music industry experience a plus.
Warner Music Group is committed to inclusion and diversity in all aspects of our business and is proud to be an equal opportunity workplace.
Product Manager, Pega employer: Warner Music Australia
Warner Music Group is an exceptional employer that fosters a collaborative and creative work environment, allowing employees to thrive through cross-functional collaboration and professional development opportunities. As a Product Manager in the Global Business Services team, you will play a pivotal role in shaping enterprise-level solutions while enjoying a culture that values innovation and entrepreneurial thinking. With a commitment to inclusion and diversity, Warner Music Group offers a dynamic workplace where your contributions are recognised and valued, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Product Manager, Pega
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those at Warner Music Group. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by diving deep into Pega and its applications. Even if you don’t have hands-on experience, showing your enthusiasm and knowledge can really impress the hiring team.
✨Tip Number 3
Showcase your project management skills! Be ready to discuss how you've led cross-functional teams and managed product lifecycles in past roles. Real-life examples will make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team.
We think you need these skills to ace Product Manager, Pega
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about the opportunity to work with Pega and contribute to our mission at Warner Music Group.
Tailor Your Experience:Make sure to highlight your relevant experience in Product Management and any familiarity with Pega. We’re looking for how your background aligns with the responsibilities outlined in the job description, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so use bullet points or short paragraphs to make it easy for us to see your qualifications and achievements.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Warner Music Australia
✨Know Your Pega Basics
Even if you don't have hands-on experience with Pega, it's crucial to familiarise yourself with its core functionalities. Brush up on the platform's capabilities and how they relate to case management and decisioning engines. This will help you speak confidently about how you can leverage Pega to drive high-value outcomes.
✨Master the SDLC
Since a robust background in the Software Development Lifecycle (SDLC) is essential, make sure you can discuss your experience with each phase. Be ready to share examples of how you've translated complex business processes into scalable workflows, as this will demonstrate your ability to oversee the entire product lifecycle effectively.
✨Communicate Like a Pro
As a Product Manager, you'll be the bridge between various stakeholders. Practice articulating your thoughts clearly and concisely. Prepare to discuss how you've successfully communicated project statuses and product health to executive leadership in the past, as this will showcase your strong communication skills.
✨Show Your Agile Spirit
Since the role involves driving Agile ceremonies, be prepared to discuss your experience in an Agile/Scrum environment. Share specific examples of how you've led sprint planning, daily stand-ups, and retrospectives. Highlight your understanding of what it means to have a clear definition of 'ready' and 'done' to show you're aligned with their Agile approach.
