At a Glance
- Tasks: Lead a dynamic facilities team and manage essential services for a vibrant workplace.
- Company: Join Warner Music Group, a leader in the music industry with a commitment to diversity.
- Benefits: Competitive salary, health benefits, and a supportive work environment.
- Other info: Opportunity for career growth in a fast-paced, innovative environment.
- Why this job: Make a real impact on employee experience and contribute to a creative culture.
- Qualifications: 5+ years in facilities management and strong leadership skills required.
The predicted salary is between 40000 - 50000 £ per year.
About the role
You will be part of a core in‑house facilities team, supporting approximately 800 members of staff across two buildings in West London (Kensington). You will manage the Facilities Coordinator, the in‑house Reception/Front‑of‑house and Mail Room teams, and service partner leads (Catering, Cleaning).
Responsibilities
- Supervise, train, motivate and appraise front‑of‑house and mailroom staff and review their roles regularly.
- Manage the first point of call for Warner Music’s outsourced service providers and oversee the tendering process for these services (cleaning, catering, fire safety, events, plant, waste & recycling, DSE, external health & safety auditing).
- Coordinate and record monthly service partner meetings, ensuring service levels/KPIs are maintained; highlight and escalate failings when appropriate to the head of the Facilities team.
- Manage any internal events held in our bar or event space.
- Purchase & stock control of consumables (stationery & drinks); raise supplier purchase orders, check and code invoices, query incorrect invoices, obtain credit notes where appropriate.
- Lead Staff Health & Safety at all sites, including DSE, first aid, fire evacuation, new starter inductions, expectant mother risk assessments, building signage & notices, reviewing and closing actions from external audit reports.
- Lead and implement environmental/green facilities initiatives.
- Forecast budget spend within your areas of responsibility.
Requirements
- At least five years’ experience in facilities; at least two years at facilities coordinator level or higher.
- Health & Safety qualification at IOSH Level 2 or higher.
- Commitment to delivering exceptional customer care.
- Working knowledge of Windows PCs, the Microsoft Office Suite, and Google applications.
- Strong managerial experience and excellent interpersonal and communication skills.
- Proactive, conscientious with a keen eye for detail.
- Exceptional time‑management skills; able to work under pressure and meet tight deadlines across multiple projects.
Preferred
- Two or more years’ experience in managing facilities services.
- Proactive outlook with implementing new ideas and systems to improve workplace environment and processes.
Work arrangement
This position requires working five days per week in the office. Remote working is not permitted.
Equal Opportunity
WMG is committed to inclusion and diversity. We are proud to be an equal‑opportunity workplace and will evaluate qualified applicants without regard to race, religion or belief, age, sex, sexual orientation, gender identity or gender reassignment, marital or civil partnership status, disability, pregnancy, childbirth or any other characteristic protected by law.
Facilities Manager (Soft Services) in London employer: Warner Music Australia
At Warner Music Group, we pride ourselves on fostering a dynamic and inclusive work environment in the heart of Kensington, West London. As a Facilities Manager, you will not only lead a dedicated team but also have the opportunity to implement innovative initiatives that enhance our workplace culture while ensuring exceptional service delivery. With a strong commitment to employee growth and development, we offer a supportive atmosphere where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Facilities Manager (Soft Services) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management field. Attend industry events or join relevant online groups. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your experience in managing facilities. This will help you stand out as a candidate who truly gets what they're about.
✨Tip Number 3
Showcase your skills during interviews! Bring examples of how you've improved service levels or implemented successful initiatives in previous roles. This is your chance to shine and demonstrate your proactive approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Facilities Manager (Soft Services) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Facilities Manager role. Highlight your experience in managing teams and facilities services, and don’t forget to mention any relevant qualifications like your IOSH certification.
Show Off Your Skills:In your cover letter, showcase your exceptional customer care skills and your proactive approach to improving workplace environments. We want to see how you can bring value to our team!
Be Specific About Experience:When detailing your past roles, be specific about your responsibilities and achievements. Mention any experience with service providers or managing budgets, as these are key aspects of the job.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on our radar!
How to prepare for a job interview at Warner Music Australia
✨Know Your Facilities Inside Out
Before the interview, make sure you research the facilities you'll be managing. Understand the layout, services offered, and any recent changes or improvements. This will show your potential employer that you're proactive and genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Facilities Manager, you'll be supervising teams. Prepare examples of how you've successfully led and motivated staff in the past. Think about specific situations where you resolved conflicts or improved team performance, as this will highlight your managerial experience.
✨Be Ready to Discuss Health & Safety
Since health and safety is a key part of the role, brush up on relevant regulations and best practices. Be prepared to discuss your qualifications and any initiatives you've implemented in previous roles to ensure a safe working environment.
✨Demonstrate Your Customer Care Commitment
Exceptional customer care is crucial in facilities management. Think of examples where you've gone above and beyond to meet the needs of staff or clients. This will help convey your dedication to creating a positive workplace environment.
