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For Companies At a Glance
- Tasks: Engage with customers, operate tills, and ensure product availability in a fast-paced environment.
- Company: Join the iconic Warner Bros. Studio Tour and be part of the magic!
- Benefits: Earn £12.60/hour, enjoy 25 days holiday, gym access, and exclusive staff discounts.
- Why this job: Be part of an exciting team showcasing the Harry Potter legacy while delivering top-notch customer service.
- Qualifications: Confident communication skills and experience in fast-paced settings are essential.
- Other info: Flexible hours with opportunities for career growth in a vibrant workplace.
Your New Role…
At Warner Bros. Studio Tour London – The Making of Harry Potter, we pride ourselves in being renowned for our world class customer service and best in class products. What we want are naturally friendly, enthusiastic and all-round positive individuals who want to be proud of their work.
So, what makes a fantastic Retail Associate? You see a queue at the till? You jump on to reduce the customers waiting time. We’ve run out of Gryffindor Jumpers? You take the initiative and replenish them yourself. It’s about being positive, finding solutions, and having the confidence to do what’s right for our customers.
What’s in it for you?
- £12.60 per hour
- 25 days holiday (pro-rata)
- GymPass or free access to our on-site gym
- Exclusive access to our Screeners App, with our exciting Warner Bros. and HBO content
- Staff discounts on Studio Tour tickets, retail, food and beverage
- Access to Friends and Family events
- Free on-site staff car parking
- Complimentary staff shuttle bus between Watford Junction and our Studio Tour
- On-site staff Studio Café
- Option to join our pension and private healthcare schemes
Your Role Accountabilities…
- Proactively engage with and assist our customers.
- Operating our tills in an efficient manner.
- Help to ensure products are available to customers at all times.
- Ensure our sales targets are achieved by fully maximising all sales opportunities.
- This role requires that you be able to lift, carry and move boxes. It is also a role in a very busy Tour where there is lots of visual and audio stimuli.
Qualifications & Experience…
- Effective, confident communication, engaging proactively with visitors and colleagues.
- Experience working in a fast-paced environment.
- The ability to keep calm under pressure.
- The initiative to identify jobs that need completed.
- An ability to work at pace whilst maintaining great customer service.
- Working Pattern…
- We have multiple intake dates across the year which would require you to complete 2 weeks full time training (Monday-Friday), before starting your contracted hours.
- Contracts are for 32 or 40 hours per week, and you will be required to work weekends (Saturday and Sunday).
- Your normal hours of work are between 7am and 10pm. Occasionally working hours could run until 1am for events, for which you will be notified in advance.
- Availability to work late nights, events and to support stock replenishment.
Department Overview…
Warner Bros. Studio Tour London – The Making of Harry Potter is the only place in the world to showcase the authentic sets, props and behind-the-scenes secrets of the Harry Potter films at the location where they were made. It has attracted over 14 million visitors since opening in 2012, features retail stores with merchandise celebrating the Harry Potter film series and has received over 40,000+ reviews on TripAdvisor with 96% rating the experience as ‘excellent’ or ‘very good’. Since launching, additions to the Studio Tour include Platform 9 ¾ featuring the original Hogwarts Express, the Forbidden Forest and Gringotts Wizarding Bank. In December 2018, Warner Bros. Studios Leavesden acquired the Platform 9 ¾ group which sells Wizarding World merchandise, souvenirs, and collectibles.
Onsite Working – This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you.
How We Get Things Done…
This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at the following URL: www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.
Championing Inclusion at WBD
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.
If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit the accessibility page for instructions to submit your request.
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WBSTL: Retail Sales Associate - Warner Bros. Studio Tour - The Making Of Harry Potter employer: Warner Media, LLC.
Contact Detail:
Warner Media, LLC. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land WBSTL: Retail Sales Associate - Warner Bros. Studio Tour - The Making Of Harry Potter
✨Tip Number 1
Be proactive! When you’re at the interview, show your enthusiasm by sharing examples of how you've jumped in to help customers in previous roles. It’s all about demonstrating that natural friendliness and initiative they’re looking for.
✨Tip Number 2
Research the company culture! Familiarise yourself with Warner Bros. values and principles. During your chat, weave in how your personal values align with theirs. This shows you’re not just a great fit for the role, but for the team too!
✨Tip Number 3
Practice your communication skills! Since effective communication is key, try role-playing common customer scenarios with a friend. This will help you stay calm under pressure and respond confidently during the real deal.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions ready about the role or the team. This shows your genuine interest and helps you stand out as a candidate who’s truly engaged.
We think you need these skills to ace WBSTL: Retail Sales Associate - Warner Bros. Studio Tour - The Making Of Harry Potter
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you're naturally friendly and enthusiastic, just like the fantastic Retail Associates we’re looking for.
Be Solution-Oriented: Highlight any experiences where you took the initiative to solve problems or improve situations. Whether it’s jumping on the till during busy times or restocking items, we love seeing proactive candidates!
Tailor Your Application: Make sure to customise your application to reflect the skills and qualities mentioned in the job description. Show us how your experience aligns with our values and the role's requirements.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you one step closer to joining our amazing team at Warner Bros. Studio Tour.
How to prepare for a job interview at Warner Media, LLC.
✨Show Your Enthusiasm
When you walk into the interview, let your passion for customer service shine through. Talk about your love for engaging with people and how you enjoy creating positive experiences. This role is all about being friendly and enthusiastic, so make sure they see that in you!
✨Demonstrate Initiative
Prepare examples of times when you've taken the initiative in previous roles. Whether it was jumping on the till to help during busy periods or restocking items without being asked, these stories will show that you're proactive and ready to tackle challenges head-on.
✨Stay Calm Under Pressure
Given the fast-paced environment at the Studio Tour, it's crucial to convey your ability to keep calm under pressure. Share specific instances where you've successfully managed stressful situations while maintaining excellent customer service. This will reassure them that you can handle the hustle and bustle!
✨Align with Their Values
Familiarise yourself with Warner Bros. Discovery's guiding principles before the interview. Be ready to discuss how your personal values align with theirs. This shows that you’re not just looking for any job, but that you genuinely want to be part of their team and contribute positively to their culture.