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- Tasks: Deliver exceptional customer service and create magical experiences for Harry Potter fans.
- Company: Join the iconic Harry Potter Shop on Oxford Street, a world-class retail destination.
- Benefits: Earn ÂŁ13.99 per hour, enjoy 25 days holiday, and access exclusive perks like HBO Max.
- Other info: Flexible part-time hours with opportunities for growth in a dynamic environment.
- Why this job: Be part of a vibrant team that brings the magic of Harry Potter to life every day.
- Qualifications: Passion for customer service and a positive attitude; retail experience is a plus but not required.
The predicted salary is between 29000 - 31000 ÂŁ per year.
Your New Role… Oxford Street is about to become home to a flagship shop that redefines the retail experience. Our official Harry Potter Shop will blend iconic storytelling with world‑class retail standards, creating a destination that delights fans from around the world. We’re looking for enthusiastic and customer‑focused Retail Assistants to bring this experience to life on the shopfloor every day. In this role, you’ll be the face of the store — welcoming customers, delivering memorable service and working at pace to keep the shop running smoothly during busy trading periods.
What's In It For You…
- ÂŁ13.99 per hour
- 25 days holiday (pro‑rated)
- GymPass
- HBO Max & Discovery+ Subscription and exclusive access to our Screeners App, with our exciting Warner Bros. and HBO content
- Staff discounts on Studio Tour tickets, retail, food and beverage
- Access to Friends and Family events
- Option to join our pension and private healthcare schemes
Your Role Accountabilities…
- Deliver warm, friendly and engaging customer service, ensuring every visitor feels welcomed and valued.
- Create memorable, personalised experiences that inspire customers to return again and again.
- Engage customers confidently, offering product knowledge and assistance to support their visit.
- Maintain high shopfloor standards, ensuring products are well presented and the environment is clean and inviting.
- Work with pace and efficiency to replenish stock and maintain product availability throughout the day.
- Support back‑of‑house activity, including delivery processing, stock organisation and replenishment.
- Adapt quickly to changing priorities during busy periods, remaining calm and positive at all times.
- Follow all health & safety, loss prevention and cash handling procedures.
Skills & Qualifications…
- Passion for delivering great customer service.
- Positive, friendly and enthusiastic attitude.
- Ability to work at pace whilst maintaining accuracy and attention to detail.
- Strong teamwork and communication skills.
- Comfortable working in a fast‑paced, customer‑facing environment.
- Willingness to work across shopfloor and back‑of‑house areas.
- Retail experience is helpful but not essential — full training will be provided.
Working Pattern… Part‑time role: 32 hours per week, on a seven‑day rota including weekends and Bank Holidays. Working hours are between 7am and 10pm.
Championing Inclusion at WBD Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal‑opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law. If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.
Retail Assistant (Part-Time) employer: Warner Media, LLC.
Contact Detail:
Warner Media, LLC. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant (Part-Time)
✨Tip Number 1
Get to know the Harry Potter universe! Brush up on your knowledge of the books and films, as this will help you connect with customers and create those memorable experiences they’re looking for.
✨Tip Number 2
Practice your customer service skills. Role-play with friends or family to get comfortable engaging with customers and delivering that warm, friendly service that makes them feel valued.
✨Tip Number 3
Be ready to show off your teamwork skills! Retail is all about collaboration, so think of examples from your past experiences where you’ve worked well with others to keep things running smoothly.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen and ready to jump into the action at our flagship shop!
We think you need these skills to ace Retail Assistant (Part-Time)
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see how excited you are about creating memorable experiences for our visitors at the Harry Potter Shop.
Tailor Your Application: Make sure to customise your application to highlight relevant skills and experiences that match the job description. We love seeing how your background aligns with our values and the role of a Retail Assistant.
Be Personable: Remember, we’re looking for friendly and engaging individuals! Use a warm tone in your writing to reflect your personality and show us how you would connect with customers on the shopfloor.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you one step closer to joining our fantastic team at the flagship store.
How to prepare for a job interview at Warner Media, LLC.
✨Know the Brand Inside Out
Before your interview, dive deep into the Harry Potter universe and the brand's values. Familiarise yourself with the shop's offerings and how they connect to the iconic storytelling of Harry Potter. This knowledge will help you engage confidently with interviewers and show your passion for the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Think about times when you went above and beyond to create memorable experiences for customers. This will demonstrate your enthusiasm for providing warm and friendly service, which is key for this role.
✨Practice Working Under Pressure
Since the role involves working in a fast-paced environment, consider simulating busy scenarios during your preparation. You could practice answering questions while timing yourself or role-playing with a friend. This will help you stay calm and positive, even when things get hectic during the interview.
✨Ask Thoughtful Questions
At the end of the interview, be ready with some insightful questions about the store's operations or team dynamics. This shows your genuine interest in the role and helps you understand how you can contribute to creating that magical retail experience for customers.