Operations Engineer I

Welcome to Warner Bros. Discovery… the stuff dreams are made of. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next. From brilliant creatives to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Warner Bros. Discovery (WBD) Sports Europe represents WBD’s portfolio of sports brands, channels, and platforms in Europe. It collectively engages 130 million people every month, reaching fans and broad audiences in more than 200 markets and in 20 languages across all platforms where consumers are spending time: free‑to‑air TV, pay‑TV, streaming, online and social. WBD Sports Europe includes the much‑loved consumer brands Eurosport and TNT Sports in the UK and Ireland, as well as sports programming and content on WBD’s free‑to‑air TV networks and streaming on HBO Max. They connect audiences with the greatest sporting events in the world.

This includes being the Home of the Olympics Games in Europe; tennis’ Grand Slams; cycling’s Grand Tours, more than 1,000 live cycling broadcasts per year, the WHOOP UCI Mountain Bike World Series; the PGA TOUR year‑round in some markets; the FIM Endurance World Championship; The Ocean Race; the FIM Speedway GP and every major winter sports World Championship and World Cup event.

In the Global Command Center (GCC), an Operations Engineer acts as part of a collaborative team environment. It is the central nervous system of incidents, major incidents, service requests, and activities throughout production, broadcast engineering, editing, and production operations at WBD, News & Sports, and Entertainment properties.

Your New Role… The Operations Engineer receives incoming calls, communications and tickets, performs first‑call triage, resolution, dispatch, and escalation on incidents ranging from low priority to On‑Air emergencies. They monitor services and equipment for a wide variety of systems and technologies and coordinate the communication around Major Incidents which have organisation-wide impact to job abilities or air. Resolution of incidents is done through remote control software, researching using a knowledgebase repository, or in person for on‑site customers. All incidents and requests are logged in an industry standard IT Service Management tool by the GCC. Broad communications are handled through enterprise-level notification systems and organisational chat solutions. Excellent written and oral communication is key as the Operations Engineer I engages and navigates the position. Customers include WBD production teams, Engineering groups, On‑Air Talent, Journalists, and Editors across multiple bureaus in multiple cities around the world globally and are supported 24/7.

In addition, the Operations Engineer will have the opportunity to shadow with other engineering teams and participate at an implementation level in larger projects. This is often in the form of cabling and equipment install/removal as well as integration and testing throughout the various Terminal Gear Rooms, Data Centers, and Broadcast Facilities for WBD.

Your Role Accountabilities…

• Technology: Competencies in digital audio & video studio environments, control systems, audio and video edit tech, MAM, contribution and distribution systems, a strong understanding in IP production environments (SMPTE 2022/2110).
• Production: A solid understanding of the production and editorial process and how technology failures relate to or impact the ability to produce content or directly impact the output and audience for Linear platforms/markets.
• Leadership & Management: Ability to provide leadership when responding to and leading the Major Incident response. The ability to set priorities, provide direction, support resolver groups to restore services as quickly as possible either through workarounds or a fix. Ability to influence groups who don't report to you. The ability to provide timely, accurate, clear and concise communications to the SLT and relevant stakeholders.
• Service Management: Has a solid understanding of service management processes, in particular Service Transition (onboarding of new services) and Service Operation (event management, incident management, Major Incident management, problem management, change management) and Service Reporting.

This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you.

How We Get Things Done… This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find our guiding principles along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law. If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.