Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic team in a flagship Harry Potter shop, ensuring exceptional customer experiences.
- Company: Join the iconic Harry Potter Shop on Oxford Street, a magical retail destination.
- Benefits: Earn ÂŁ16.80/hour, enjoy 25 days holiday, and access exclusive perks like HBO Max.
- Other info: Full-time role with flexible hours, perfect for those who thrive in fast-paced environments.
- Why this job: Be part of a world-class retail experience and inspire a passionate team.
- Qualifications: Experience in retail leadership and a passion for coaching and motivating others.
The predicted salary is between 35000 - 40000 ÂŁ per year.
Oxford Street is about to become home to a flagship shop that redefines the retail experience. Our official Harry Potter Shop will blend iconic storytelling with world‑class retail standards, creating a destination that delights fans from around the world. We’re looking for an enthusiastic and people‑focused Team Leader to support the day‑to‑day running of our flagship store. This is a hands‑on, shopfloor‑based leadership role, where you’ll coach, motivate and support a large front‑line team to deliver exceptional service across both shop‑floor and back‑of‑house areas.
What’s In It For You:
- ÂŁ16.80 per hour
- 25 days holiday (pro‑rata)
- GymPass
- HBO Max & Discovery+ Subscription as well as exclusive access to our Screeners App, with our exciting Warner Bros. and HBO content
- Staff discounts on Studio Tour tickets, retail, food and beverage
- Access to Friends and Family events
- Option to join our pension and private healthcare schemes
Your Role Accountabilities:
- Run the shop‑floor and back‑of‑house areas on shift, ensuring clear priorities, effective deployment and smooth workflows throughout the day.
- Maintain a strong physical presence on the shop‑floor, responding quickly to trading demands, queues, replenishment needs and guest issues.
- Coordinate shop‑floor and stockroom activity to ensure product availability, efficient stock movement and minimal disruption to trading.
- Set and maintain standards across service, presentation, cleanliness and safety, addressing issues immediately and constructively.
- Lead and direct colleagues during peak periods, reallocating resources as needed to support customer flow and operational demands.
- Coach colleagues in the moment, reinforcing service expectations, product knowledge and brand behaviours.
- Support onboarding and buddying of new starters, ensuring they can confidently operate in both shop‑floor and back‑of‑house environments.
- Act as first point of escalation for operational issues, resolving where possible and escalating appropriately.
- Champion health & safety, loss prevention and compliance, ensuring procedures are followed at all times.
Skills & Qualifications:
- Experience as a Team Leader, Supervisor or Senior Sales Assistant in a fast‑paced retail environment.
- Passion for coaching, developing and motivating others.
- Strong customer‑service focus with confidence leading large teams.
- Great communication skills and a proactive, hands‑on leadership style.
- Experience across both shop‑floor and back‑of‑house operations.
- Comfortable using POS and retail systems.
Working Pattern:
This is a full‑time role, 40 hours per week, on a seven‑day rota including weekends and Bank Holidays. Working hours are between 7am and 10pm.
Championing Inclusion at WBD:
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law. If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.
Retail Team Leader in London employer: Warner Media, LLC.
Contact Detail:
Warner Media, LLC. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Team Leader in London
✨Tip Number 1
Get to know the company! Before your interview, dive into everything about the Harry Potter Shop and Warner Bros. Discovery. Understanding their values and culture will help you connect your experience with what they’re looking for.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you’ve coached or motivated a team. Be ready to share how you handled challenges on the shop floor, as this will show you’re the hands-on leader they need.
✨Tip Number 3
Show your passion for customer service! Be prepared to discuss how you’ve gone above and beyond for customers in the past. This role is all about creating exceptional experiences, so let your enthusiasm shine through.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions ready about the team dynamics or store operations. This shows you’re genuinely interested and helps you assess if it’s the right fit for you.
We think you need these skills to ace Retail Team Leader in London
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how much you love retail and working with people. Share any experiences that highlight your passion for coaching and motivating teams.
Tailor Your CV: Make sure your CV is tailored to the Team Leader role. Highlight your experience in fast-paced retail environments and any leadership roles you've had. We’re looking for specific examples of how you've led teams and delivered exceptional service.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at the Harry Potter Shop!
How to prepare for a job interview at Warner Media, LLC.
✨Know the Brand Inside Out
Before your interview, dive deep into the Harry Potter universe and the brand's values. Familiarise yourself with the flagship shop's mission to blend storytelling with retail. This knowledge will help you connect your passion for the brand with the role you're applying for.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led teams in fast-paced environments. Think about times when you motivated colleagues or resolved conflicts. Be ready to discuss your hands-on approach and how you can apply it to support the team at the Harry Potter Shop.
✨Demonstrate Customer Service Excellence
Since this role is all about exceptional service, come prepared with specific instances where you went above and beyond for customers. Highlight your ability to handle guest issues and maintain high standards on the shop floor, as this will resonate well with the interviewers.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, training processes for new starters, or how they measure success in customer service. This shows your genuine interest in the role and helps you assess if it's the right fit for you.