Cloud Playout Systems Engineer

Welcome to Warner Bros. Discovery… the stuff dreams are made of. Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next… From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Our Team... Global Broadcast Engineering provides technological infrastructure and operational support to for the company’s global linear playout platform to ensure our global audiences can enjoy Warner Bros. Discovery's programming around the world and across platforms. Warner Bros. Discovery is a leading global media and entertainment company and is available in more than 220 countries & territories and 50 languages.

The Way We Work... Global Broadcast Engineering is building technology and systems that meet world class standards for which Warner Bros. Discovery is known. We provide 24/7 support for the Global Broadcast Operations team and fulfill business needs through constant innovation. We have personnel in London UK, Sterling (VA) US, and Atlanta (GA) US.

Your New Role... Cloud Playout Systems Engineer is a hands-on position responsible for maintaining the technical integrity of Cloud and On-premises broadcast playout at Origination Centres. The Cloud Playout System Engineers are at the forefront of Cloud and related IT technologies, interacting with the full breadth of AWS services. Engineers will be responsible for ensuring operational continuity of all global broadcast feeds, uptime for related infrastructure equipment which includes completing detailed tasks assigned. This role is a Shift role on site at our Chiswick Park Facility.

Your Role Accountabilities…

• Provide technical support of Cloud infrastructure for Global Playout Services.
• Provide extensive support of multi-channel playout automation systems, components, and Media workflows, with the ability to quickly execute troubleshooting procedures.
• Understanding IP Network and Ethernet connectivity, including TCP/IP, UDP, RTP, VLANs, and multicast protocols.
• Monitoring & Control system configuration and support to maintain a stable, reliable on-air product.
• Understanding of signal routing control systems to route video/audio and Video-over-IP signals.
• Experience working with utilizing Network Management Systems (NMS), SNMP MIBs, OIDs, traps.
• Ability to support multiple server types to configure/troubleshoot: Windows/Linux workstation/server applications, operating systems, and hardware components.
• Creation and use of standard operating procedures, technical reference documents and drawings.
• Work closely with vendors and/or internal departments for optimal hardware/software configuration and support.
• Ensure service levels are met by monitoring and updating incident tracking system/s for timely resolution of critical issues.

Qualifications & Experience...

• Bachelor’s degree in computer science, Electrical Engineering or similar technical field and/or equivalent practical experience.
• Minimum three years of experience as a hands-on IT engineer in a cloud-based broadcast, post-production, or other operational environment.
• Deep understanding of networking, Cloud-based network environments, Cloud computing and Virtual machines (VMs).
• Deep understanding of Windows and Linux servers and/or workstations.
• Experience with Linux, Windows OS, virtual and public and/or private cloud environments and knowledge of basic network troubleshooting using ubiquitous OS tools.
• Understanding of SMPTE 2022-7, SMPTE 2110, NDI, RTP, SCTE, CC 708/608, Dolby AC3 standards, and Transport Streams.
• Working knowledge of remote support tools.
• Ability to work any shift schedule - Work at any time in a 24 X 7 staffed environment including weekends, holidays, evenings, and nights.
• Strong organizational skills and proficiency in establishing priorities with multiple projects under tight deadlines.
• Ability to work effectively as part of a team or individually with minimal supervision.
• Ability to adapt quickly to new or unfamiliar technology and products using documentation and online resources with minimal training.
• Ability to perform well in a high-pressure environment and maintain superior customer service demeanour.

Other requirements:

• Intermediate to advanced level Networking, SAN, and/or other relevant training courses a plus.
• Knowledge of networking, firewalls, routers, Active Directory & load balancers.
• Working knowledge of MPEG-4 encoders, MPEG Transport Stream analysers and satellite transmission equipment.
• Preferred understanding of broadcast automation systems.
• Demonstrated knowledge of serial digital broadcast equipment and measurement equipment.
• Must have the legal right to work in the United Kingdom.

This position is considered an “essential position”. Therefore, during times of inclement weather, emergencies, or when access to the workplace may be impeded, employees in this position are expected to report to work to support business continuance, unless otherwise instructed by their direct manager.

Hybrid Working - This role is advertised as a Hybrid work model, that combines remote and in-office work, following our current company policy and to be agreed with your Line Manager. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement where this is essential to business needs and upon reasonable notice to you.

How We Get Things Done… This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.