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- Tasks: Lead a dynamic team in a flagship Harry Potter shop, ensuring exceptional customer service.
- Company: Join the iconic Harry Potter Shop on Oxford Street, a magical retail destination.
- Benefits: Earn ÂŁ16.80 per hour, enjoy 25 days holiday, and access exclusive perks like HBO Max.
- Other info: Full-time role with flexible hours, perfect for those who love a fast-paced environment.
- Why this job: Be part of a world-class retail experience and inspire a passionate team.
- Qualifications: Experience in retail leadership and a passion for coaching and motivating others.
The predicted salary is between 35000 - 40000 ÂŁ per year.
Oxford Street is about to become home to a flagship shop that redefines the retail experience. Our official Harry Potter Shop will blend iconic storytelling with world‑class retail standards, creating a destination that delights fans from around the world. We’re looking for an enthusiastic and people‑focused Team Leader to support the day‑to‑day running of our flagship store. This is a hands‑on, shopfloor‑based leadership role, where you’ll coach, motivate and support a large front‑line team to deliver exceptional service across both shop‑floor and back‑of‑house areas.
What’s In It For You:
- ÂŁ16.80 per hour
- 25 days holiday (pro‑rata)
- GymPass
- HBO Max & Discovery+ Subscription as well as exclusive access to our Screeners App, with our exciting Warner Bros. and HBO content
- Staff discounts on Studio Tour tickets, retail, food and beverage
- Access to Friends and Family events
- Option to join our pension and private healthcare schemes
Your Role Accountabilities:
- Run the shop‑floor and back‑of‑house areas on shift, ensuring clear priorities, effective deployment and smooth workflows throughout the day.
- Maintain a strong physical presence on the shop‑floor, responding quickly to trading demands, queues, replenishment needs and guest issues.
- Coordinate shop‑floor and stockroom activity to ensure product availability, efficient stock movement and minimal disruption to trading.
- Set and maintain standards across service, presentation, cleanliness and safety, addressing issues immediately and constructively.
- Lead and direct colleagues during peak periods, reallocating resources as needed to support customer flow and operational demands.
- Coach colleagues in the moment, reinforcing service expectations, product knowledge and brand behaviours.
- Support onboarding and buddying of new starters, ensuring they can confidently operate in both shop‑floor and back‑of‑house environments.
- Act as first point of escalation for operational issues, resolving where possible and escalating appropriately.
- Champion health & safety, loss prevention and compliance, ensuring procedures are followed at all times.
Skills & Qualifications:
- Experience as a Team Leader, Supervisor or Senior Sales Assistant in a fast‑paced retail environment.
- Passion for coaching, developing and motivating others.
- Strong customer‑service focus with confidence leading large teams.
- Great communication skills and a proactive, hands‑on leadership style.
- Experience across both shop‑floor and back‑of‑house operations.
- Comfortable using POS and retail systems.
Working Pattern:
This is a full‑time role, 40 hours per week, on a seven‑day rota including weekends and Bank Holidays. Working hours are between 7am and 10pm.
Championing Inclusion at WBD:
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law. If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.
Retail Team Leader in City of Westminster employer: Warner Media, LLC.
Contact Detail:
Warner Media, LLC. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Team Leader in City of Westminster
✨Tip Number 1
Get to know the company culture! Before your interview, dive into what makes the Harry Potter Shop unique. Familiarise yourself with their values and how they connect with fans. This will help you show that you're not just a fit for the role, but also for the team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've motivated a team or solved a problem on the shop floor. We want to hear about your hands-on experience, so be ready to share those moments that highlight your coaching skills.
✨Tip Number 3
Show your passion for retail! When you’re chatting with us, let your enthusiasm shine through. Talk about what excites you about working in a fast-paced environment and how you can contribute to creating an exceptional customer experience.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions ready. This shows your interest in the role and helps you understand how you can best support the team at the Harry Potter Shop.
We think you need these skills to ace Retail Team Leader in City of Westminster
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how much you love retail and working with people. Share any experiences that highlight your passion for coaching and motivating teams.
Tailor Your CV: Make sure your CV is tailored to the Team Leader role. Highlight your experience in fast-paced retail environments and any leadership roles you've had. We’re looking for specific examples of how you've led teams and delivered exceptional service.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at the Harry Potter Shop!
How to prepare for a job interview at Warner Media, LLC.
✨Know the Brand Inside Out
Before your interview, dive deep into the Harry Potter universe and the brand's values. Familiarise yourself with the flagship store's concept and how it aims to blend storytelling with retail. This knowledge will help you connect your passion for the brand with the role you're applying for.
✨Showcase Your Leadership Style
Be ready to discuss your leadership experiences in a fast-paced retail environment. Think of specific examples where you've coached or motivated a team, especially during busy periods. Highlight your proactive approach and how you handle challenges on the shop floor.
✨Demonstrate Customer Service Excellence
Prepare to share instances where you've gone above and beyond for customers. The role requires a strong customer-service focus, so think about how you can illustrate your ability to enhance the customer experience, whether through problem-solving or creating memorable interactions.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, training processes for new starters, or how the store plans to maintain its high standards. This shows your genuine interest in the role and helps you assess if it's the right fit for you.