At a Glance
- Tasks: Assist guests in choosing their ideal holiday and promote the Warner brand.
- Company: Warner Leisure Hotels, a leader in providing memorable holiday experiences.
- Benefits: Flexible hours, equipment provided, and great career progression opportunities.
- Other info: Work remotely during evenings with a supportive team environment.
- Why this job: Join a passionate team and help create unforgettable guest experiences.
- Qualifications: No prior experience needed; just a love for customer service.
The predicted salary is between 10 - 12 £ per hour.
Warner Leisure Hotels is seeking a part-time Contact Centre Advisor at our Hemel support centre to help guests choose the perfect break and share our passion for the Warner brand.
You’ll work 16–24 hours per week with weekend shifts (Saturday or Sunday 09:00–18:00) and three weekday evenings until 21:00. After 19:00, work is online with webchat available until 21:00.
No fixed prior experience required; equipment provided, great progression opportunities and benefits.
#J-18808-LjbffrRemote Part-Time Contact Centre Advisor employer: Warner Leisure Hotels
At Warner Hotels, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values diversity, equity, and inclusion. Located in the picturesque Runnymede area, our team members enjoy competitive pay, live-in options, and access to fantastic benefits such as discounted food, gym facilities, and career development opportunities through recognised qualifications. Join us to be part of a supportive team dedicated to creating memorable experiences for our guests while fostering your personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Part-Time Contact Centre Advisor
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Warner Leisure Hotels and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Warner Leisure Hotels and let us see your personality shine through!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Warner Leisure Hotels.
Get Familiar with Our Brand:Before applying, take some time to learn about Warner Leisure Hotels and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Warner Leisure Hotels
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Warner Leisure Hotels.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Warner Leisure Hotels will surely appreciate.
