At a Glance
- Tasks: Create memorable guest experiences as the first point of contact at our stunning hotel.
- Company: Join the vibrant team at Heythrop Park, part of Warner Hotels Group.
- Benefits: Enjoy competitive pay, gym access, discounts, and career development opportunities.
- Other info: Diverse and inclusive workplace with excellent growth potential.
- Why this job: Be empowered to shine and make a real impact in hospitality.
- Qualifications: Passion for customer service and a welcoming personality are essential.
The predicted salary is between 13.8 - 13.8 £ per hour.
Join our team at Heythrop Park, part of the Warner Hotels Group. This 311-bedroom hotel with two theatres, a spa, and three restaurants is set within 440 acres of parkland in the heart of the Cotswolds. Up to £13.80 per hour (dependent on your age).
We have a fantastic opportunity for a Front Office Team Member to join us at Warner Hotels. As the first and last point of contact for our guests, you’ll play a key role in creating memorable experiences from arrival through to departure. We’re looking for someone with a warm, welcoming personality and a passion for delivering exceptional customer service. Working as part of a close-knit team, you’ll help ensure every guest feels valued, cared for, and excited to return.
At Warner Hotels, you’ll be empowered to be yourself, make a real impact, and contribute to the unique experiences that make every stay special.
Why work with Warner Hotels?
- Free use of gym and leisure facilities
- 60% discounted food onsite
- Pension scheme
- A fantastic opportunity for career development through externally recognised qualifications in addition to in-house training and development (Degrees and Apprenticeship level)
- 28 days annual leave per year (Inclusive of Bank Holidays)
- Cycle to Work Scheme
- 20% discount at breaks at Warner, Butlins & Haven + additional discounts during your stays for you and your family
- Help @ Hand from Unum – including virtual GP, Physiotherapy support, Mental Health sessions
- Life Assurance
- Free Car Parking onsite
- Family Friendly policies
- Refer a friend scheme
- Aslan: Our Reward & recognition portal includes access to a financial wellbeing platform
- Access to a discounts platform including a points based discount plan to increase your retail discounts
- Access your wages on demand through Aslan
- Employee Assistance Programme
- L&G Care Concierge
- Glow Getters and Long Service Awards
Role Purpose:
The Front Office Team Member will be preparing all necessary guest information ahead of check in and departure, maximising sales opportunities throughout their stay, and offering knowledgeable advice on the hotel’s experiences. As a valued member of our supportive team, you’ll have the opportunity to grow and develop your skills in delivering exceptional customer service. You will play an essential role in ensuring the smooth and efficient running of the Hotels Front Office Area.
Responsibilities:
- Operational Oversight: Support the smooth and efficient running of the Front Office by maintaining high operational standards and resolving day-to-day issues promptly, with guidance from senior managers when required. Use and maintain Front Office systems and equipment effectively to ensure a seamless guest journey.
- Guest Experience: Maintain a strong, visible presence in guest-facing areas, providing proactive support and ensuring guests feel welcomed, informed, and cared for throughout their stay.
- Health, Safety & Compliance: Uphold all health, safety, hygiene, and compliance standards within the Front Office environment. Take responsibility during emergencies by following procedures for fire safety, first aid, and guest welfare. Complete incident reports accurately and escalate concerns when needed.
- Financial Awareness: Support cost-efficient operations while ensuring the guest experience remains exceptional. Contribute to revenue generation by maximising sales opportunities and promoting hotel experiences confidently and informatively.
- Communication: Escalate urgent or sensitive matters promptly to senior leaders to maintain smooth operations and guest satisfaction.
- Events & Problem Solving: Work collaboratively with internal teams to support event or function requirements related to the guest journey. Respond decisively to issues or unexpected situations, minimising disruption and maintaining high service standards.
Behaviours, Skills & Experience:
- Understanding of front of house operations, including check-in/out processes, guest journey touchpoints, and service standards.
- Awareness of hotel products, packages, and onsite experiences to confidently inform and upsell to guests.
- Knowledge of health, safety, and compliance procedures relevant to reception, guest areas, and emergency response.
- Familiarity with reservation systems, CRM platforms, and hotel management software.
- Experience working in a guest-facing role within hospitality, retail, leisure, or a similar customer-focused environment.
Ready to discover your glow? Be part of something more than a hotel — where your personality shines and your ideas matter. At Warner Hotels, diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require. If you require any assistance or reasonable adjustments while applying, please don’t hesitate to reach out to us at: Warner.recruitment@warnerhotels.co.uk
Location: Heythrop Park Hotel, Heythrop Park, OX7 5UE
Front Office Team Member – Heythrop Park Hotel employer: Warner Leisure Hotels
Warner Hotels is an exceptional employer that prioritises employee growth and development, offering comprehensive training and career advancement opportunities within a supportive and dynamic work culture. Located at the picturesque Thoresby Hall, team members enjoy a vibrant atmosphere where they can thrive while delivering outstanding guest experiences in line with our commitment to hospitality excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Team Member – Heythrop Park Hotel
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Warner Leisure Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Warner Leisure Hotels
Don't be shy about reaching out to Warner Leisure Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front Office Team Member – Heythrop Park Hotel
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Warner Leisure Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Warner Leisure Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
