At a Glance
- Tasks: Lead the Front Office team to create unforgettable guest experiences at our stunning hotel.
- Company: Join the Runnymede on Thames, part of the Warner Hotels Group, opening in 2024.
- Benefits: Enjoy a competitive salary, flexible hours, and opportunities for personal growth.
- Other info: Dynamic work environment with a focus on teamwork and guest satisfaction.
- Why this job: Be the face of our hotel and make a real difference in guests' stays.
- Qualifications: Experience in hospitality and strong leadership skills are essential.
The predicted salary is between 31500 - 38500 £ per year.
Join our team at the Runnymede on Thames, part of the Warner Hotels Group.
Opening as a Warner in 2024, this beautiful hotel on the River Thames near Windsor offers award-winning spa facilities, restaurants, bars, and outdoor activities.
We're looking for a Front Office Supervisor on a 32 hour contract to join the Front Office team at the Runnymede Hotel..
The
Front Office Supervisor acts as the "on shift" operational leader, and ensures an exceptional arrival, stay, and departure experience for every guest, leading the reception team with warmth, confidence, and professionalism.
In this role, you'll anticipate guest needs, resolves challenges calmly, and maintains smooth communication across departments.
Key responsibilities include
- Act as the on-shift leader across the department.
- Monitor operational standards and efficiency in all areas.
- Coordinate with department managers to resolve issues promptly.
- Serve as the main guest contact during the shift.
- Handle queries, complaints, VIPs, and special requests professionally.
- Maintain visibility in public areas to support engagement and satisfaction.
- Reallocate resources during busy periods to maintain service levels.
- Motivate teams and lead by example with a positive, collaborative approach.
- Ensure adherence to H&S regulations, hygiene standards, and company policies.
- Act as the person responsible for emergency procedures, fire safety, and first aid.
- Complete incident reports and escalate as needed.
- Monitor upselling opportunities.
- Ensure correct cash handling and billing processes.
- Support cost control while protecting guest experience.
- Conduct thorough shift handovers to ensure smooth continuity.
- Prepare shift reports on key events, feedback, and challenges.
- Communicate urgent matters to senior leadership promptly.
- Liaise with organisers and internal teams to ensure requirements are met.
- Take decisive action during emergencies or unexpected issues.
- Coordinate teams to minimise disruption and ensure guest safety
As our Front Office Supervisor, we'll expect you to have
- Significant Front Office operations and hospitality service standards.
- Guest experience principles and complaint resolution techniques.
- Hotel systems (i Stay, Maestro) and GDPR/PCI compliance.
- Health & safety, fire safety, and compliance requirements.
- Ability to lead and motivate guest-facing teams effectively during shift.
- Strong communication, organisation, and time management skills and the ability to coordinate multiple departments simultaneously
Ready to discover your glow?
Be part of something more than a hotel — where your personality shines and your ideas matter.
If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at:
Front Office Supervisor employer: Warner Leisure Hotels
At Warner Hotels, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values diversity, equity, and inclusion. Located in the picturesque Runnymede area, our team members enjoy competitive pay, live-in options, and access to fantastic benefits such as discounted food, gym facilities, and career development opportunities through recognised qualifications. Join us to be part of a supportive team dedicated to creating memorable experiences for our guests while fostering your personal and professional growth.
