At a Glance
- Tasks: Lead hotel operations and inspire a high-performing team to deliver exceptional guest experiences.
- Company: Join the Warner Hotels Group at the stunning Cricket St Thomas Hotel.
- Benefits: Competitive salary, career development, and a vibrant work culture.
- Other info: Embrace diversity and inclusion in a supportive environment.
- Why this job: Make a real impact in hospitality while leading a passionate team.
- Qualifications: Proven experience in hospitality leadership and strong commercial acumen.
The predicted salary is between 39600 - 48400 £ per year.
Join our team at Cricket St Thomas, part of the Warner Hotels Group.
This 239-bedroom Grade II listed hotel with a theatre, spa, and restaurant is surrounded by 160 acres of parkland in the West Country.
At Warner Hotels, we’re passionate about creating memorable short breaks for our guests and providing exceptional experiences delivered by outstanding teams.
We are seeking an inspirational, commercially astute, and people-focused General Manager to lead our beautiful Cricket St Thomas Hotel.
As General Manager, you will lead a multidisciplinary team across Rooms, F&B, Spa, Leisure, Guest Experience, and Entertainment.
You will own the hotel’s performance operationally, commercially, and culturally.
You’llleadhigh performingteams, optimise revenue streams, and champion aguest obsessedmindset.
Your leadership will ensure exceptional guest experiences, strong EBITDA performance, and a culture that attracts, retains, and develops top talent.
This is an exciting opportunity for an experienced hospitality leader to take ownership of a flagship hotel operation and drive exceptional guest satisfaction, team engagement and commercial performance.
As General Manager, you will
- Lead all hotel operations, ensuring the delivery of exceptional guest experiences.
- Drive hotel profitability through effective commercial and operational management.
- Inspire, develop and retain a high-performing leadership team.
- Champion a culture of engagement, accountability and continuous improvement.
- Ensure all health, safety, compliance and brand standards are consistently achieved.
- Deliver budget, revenue and EBITDA targets through robust business planning.
- Oversee guest satisfaction, reputation management and continuous service improvements.
- Build strong relationships across the wider Warner Hotels business and local community.
- Identify opportunities to enhance the guest proposition and maximise revenue streams.
- What We’re Looking For
• We’re seeking a proven hospitality leader who can demonstrate
- Significant experience as a General Manager, Hotel Manager or Regional Hospitality Leader.
- A track record of successfully leading large, multi-department hotel operations.
- Strong commercial acumen with experience managing P&L performance.
- Outstanding people leadership and coaching capability.
- Experience driving guest satisfaction and operational excellence.
- Strong understanding of food & beverage, accommodation, entertainment and leisure operations.
- Excellent stakeholder management and communication skills.
- Passion for developing talent and creating an engaged team culture.
This role requires ahands-onleader who balances strategic vision with operational detail, creates a culture of empowerment andrepresents Warner Hotels positively with all stakeholders.
Inclusion Statement
Diversity, equity, and inclusion are at the heart of who we are and what we do.
Our commitment to these values is unwavering and central to our mission.
We welcome applications from all backgrounds, communities, and industries, andwe’rehappy to discuss any reasonable adjustments
We genuinely care about every candidate’s experience during the recruitment process and are here to support you.
- If yourequireanyassistanceor adjustments while applying, please contact us
General Manager – Cricket St Thomas Hotel in England employer: Warner Leisure Hotels
Warner Hotels is an exceptional employer that prioritises employee growth and development, offering comprehensive training and career advancement opportunities within a supportive and dynamic work culture. Located at the picturesque Thoresby Hall, team members enjoy a vibrant atmosphere where they can thrive while delivering outstanding guest experiences in line with our commitment to hospitality excellence.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager – Cricket St Thomas Hotel in England
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Warner Leisure Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Warner Leisure Hotels
Don't be shy about reaching out to Warner Leisure Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace General Manager – Cricket St Thomas Hotel in England
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Warner Leisure Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Warner Leisure Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
