At a Glance
- Tasks: Lead the reception team to ensure an exceptional guest experience at our stunning hotel.
- Company: Join Holme Lacy House Hotel, part of the Warner Hotels Group, in a beautiful setting.
- Benefits: Enjoy competitive pay, flexible hours, and a vibrant work environment.
- Other info: Diversity and inclusion are key; we welcome applicants from all backgrounds.
- Why this job: Be the face of hospitality and create memorable experiences for guests every day.
- Qualifications: Experience in front office operations and a passion for guest service.
The predicted salary is between 25000 - 30000 € per year.
Join our team at Holme Lacy, part of the Warner Hotels Group. This Grade I listed 181‑bedroom hotel in Herefordshire features a theatre, spa, two restaurants and a coffee shop, set in 20 acres of green fields.
Role Purpose
The Front Office Supervisor is the on‑shift operational leader responsible for ensuring an exceptional arrival, stay and departure experience for every guest, leading the reception team with warmth, confidence and professionalism.
Responsibilities
- Operational Oversight
- Act as the on‑shift leader across the department.
- Monitor operational standards and efficiency in all areas.
- Coordinate with department managers to resolve issues promptly.
- Guest Service & Experience
- Serve as the main guest contact during the shift.
- Handle queries, complaints, VIPs and special requests professionally.
- Maintain visibility in public areas to support engagement and satisfaction.
- Team Support & Leadership
- Provide on‑shift support and guidance to teams across all departments.
- Reallocate resources during busy periods to maintain service levels.
- Motivate teams and lead by example with a positive, collaborative approach.
- Health, Safety & Compliance
- Ensure adherence to H&S regulations, hygiene standards and company policies.
- Act as the person responsible for emergency procedures, fire safety and first aid.
- Complete incident reports and escalate as needed.
- Financial & Commercial Awareness
- Monitor upselling opportunities.
- Ensure correct cash handling and billing processes.
- Support cost control while protecting guest experience.
- Communication & Reporting
- Conduct thorough shift handovers to ensure smooth continuity.
- Prepare shift reports on key events, feedback and challenges.
- Communicate urgent matters to senior leadership promptly.
- Event & Function Support
- Liaise with organisers and internal teams to ensure requirements are met.
- Problem Solving & Crisis Management
- Take decisive action during emergencies or unexpected issues.
- Coordinate teams to minimise disruption and ensure guest safety.
Behaviours, Skills & Experience
- Front Office operations and hospitality service standards.
- Guest experience principles and complaint resolution techniques.
- Hotel systems (iStay, Maestro) and GDPR/PCI compliance.
- Health & safety, fire safety and compliance requirements.
- Ability to lead and motivate guest‑facing teams effectively during shift.
- Strong communication, organisation and time management skills and ability to coordinate multiple departments simultaneously.
Inclusion Statement
Diversity, equity and inclusion are at the heart of who we are and what we do. We encourage applications from all backgrounds, communities and industries and are happy to discuss reasonable adjustments or flexibility, including part‑time or job‑share arrangements.
Location
Holme Lacy House Hotel, Holme Lacy, HR2 6LP
Front Office Supervisor – Holme Lacy House Hotel in Brighton employer: Warner Leisure Hotels
At Holme Lacy House Hotel, part of the Warner Hotels Group, we pride ourselves on fostering a vibrant and inclusive work culture that prioritises employee growth and development. Our stunning Grade I listed hotel offers unique benefits such as access to beautiful grounds, a supportive team environment, and opportunities for career advancement within the hospitality industry. Join us in creating memorable experiences for our guests while enjoying a fulfilling and rewarding career in a picturesque location.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Supervisor – Holme Lacy House Hotel in Brighton
✨Tip Number 1
Get to know the hotel! Before your interview, take some time to research Holme Lacy House Hotel. Familiarise yourself with its history, services, and guest experience. This will not only impress your interviewers but also help you tailor your answers to show how you can enhance their operations.
✨Tip Number 2
Practice your people skills! As a Front Office Supervisor, you'll be the face of the hotel. Role-play common scenarios with friends or family, like handling guest complaints or coordinating with team members. This will boost your confidence and prepare you for real-life situations during your shift.
✨Tip Number 3
Show off your leadership style! During the interview, share examples of how you've motivated teams in the past. Talk about your approach to problem-solving and how you keep things running smoothly during busy times. We want to see that you can lead with warmth and professionalism!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Holme Lacy. Don’t forget to follow up after applying; a quick email can make a big difference!
We think you need these skills to ace Front Office Supervisor – Holme Lacy House Hotel in Brighton
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about your passion for hospitality and guest service.
Tailor Your Application:Make sure to customise your application for the Front Office Supervisor role. Highlight your relevant experience in front office operations and how you've led teams in the past. This shows us that you understand what we're looking for!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff and focus on what makes you a great fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Warner Leisure Hotels
✨Know the Hotel Inside Out
Before your interview, take some time to research Holme Lacy House Hotel. Familiarise yourself with its history, facilities, and unique features. This will not only impress the interviewers but also help you understand how you can contribute to enhancing the guest experience.
✨Showcase Your Leadership Skills
As a Front Office Supervisor, you'll need to lead by example. Prepare examples from your past experiences where you've successfully motivated a team or resolved conflicts. Highlight your ability to maintain a positive atmosphere, especially during busy periods.
✨Demonstrate Guest-Centric Thinking
Think about how you would handle various guest scenarios, including complaints or special requests. Be ready to discuss your approach to ensuring every guest feels valued and satisfied. This shows that you understand the importance of exceptional service in the hospitality industry.
✨Prepare for Operational Questions
Expect questions about operational oversight and compliance. Brush up on health and safety regulations, cash handling procedures, and hotel systems like iStay and Maestro. Being knowledgeable in these areas will show that you're ready to take on the responsibilities of the role.
